Quick Facts About café shrub in the Land of Oak & Iron Heritage Centre
Café Shrub in the Land of Oak & Iron Heritage Centre has a number of strengths and weaknesses based on the comments provided.
One of the main strengths mentioned by multiple commenters is the atmosphere and ambience of Café Shrub. It is described as a lovely little cafe with beautiful planting on the terrace/patio area. This creates a pleasant and inviting environment for customers. Additionally, the café is dog-friendly and provides water bowls outside for pets, making it welcoming to a wider range of visitors.
The quality of the food at Café Shrub receives largely positive feedback. Many commenters mention that the food is really nice and the coffee is described as lovely. There are compliments specifically about the Victoria Sponge and the hot chocolate. The menu appears to offer a good variety of items to choose from. Overall, the quality of the food seems to be a strong point for Café Shrub.
The cleanliness of the cafe is another positive aspect mentioned by commenters. Both the toilets and the cafe itself are described as clean. This demonstrates that Café Shrub maintains a high standard of cleanliness and hygiene, which is important for customers.
A key weakness of Café Shrub, as mentioned by several commenters, is the slow service. One person notes that they have given up waiting to be served at the till before. This suggests that there may be a lack of efficiency in taking orders and processing payments. However, once payment is made, the service appears to be quite quick. Another commenter specifically mentions that the staff were lovely despite the slow service.
In terms of food service, there are mixed reviews. One commenter mentions that their food arrived cold and at separate times, which indicates a lack of consistency and coordination in the kitchen. Another customer expresses frustration that their order took a long time to be prepared, despite only consisting of fish fingers and chips. However, the food is generally praised when it does arrive, indicating that there are positive aspects to the food service as well.
Customer service is another weakness mentioned in one of the comments. A member of staff is described as rude, exhibiting poor customer service skills. The customer also expresses disappointment in the staff's response to their complaint about cold food, as they were simply told that there is only one microwave. This response may be seen as dismissive and unsatisfactory. These experiences with customer service indicate areas for improvement in terms of staff training and handling customer feedback.
The parking situation at Café Shrub is mentioned as a pro tip. It is noted that the car park can be tight for larger vehicles. While this is not explicitly a weakness of the café itself, it can impact the overall customer experience if visitors are unable to find suitable parking.
In conclusion, Café Shrub in the Land of Oak & Iron Heritage Centre has several strengths and weaknesses. The strengths include a lovely atmosphere, good quality food, cleanliness, and friendly staff. However, weaknesses such as slow service, inconsistent food service, and poor customer service have been identified. Addressing these weaknesses can help improve the overall experience for customers at Café Shrub.
Best TL Reviews
Lovely little cafe with beautiful planting out on the terrace/patio area. Clean toilets. Little band of merry men started up just as we were leaving but we listened to 1 song.
Lovely cafe, food is really nice, it's always quite busy so can be a bit cramped but usually it's fine getting a table. My only complaint is that getting served at the till always seems to takes an age. I've actually given up waiting before because it was so slow. I genuinely can't understand what takes so long. On the plus side, once you've paid the service is quite quick.
Service poor. Food arrived cold and at separate times.
Member of staff rude not very good customer services.
Explained this was second time this had happened. All member of staff could say was we only have 1 microwave.
Not good enough when customer spending £30 a time. Used to be excellent food and service. Won’t be returning
Friendly staff and excellent grub! Highly recommended.
Pro tip 1: the car park out front is on the tight side if you have a big car.
Pro tip 2: to get to the café, take the path around the left hand side of the building, then around the back. Whilst COVID is kicking around, the front entrance is closed and you can't get through.
Lovely cup of coffee. Hot chocolate was good as well. Enjoyed the victoria sponge. Friendly helpful service. 1st time we've sat in, always taken away in past. Excellent Covid precautions throughout. Would definitely sit in again
Free parking, clean toilets, nice food and coffee. Indoor and outdoor seating, dog friendly (on lead), water bowls outside. Perfect place to start a walk along Derwent river.
Easy to get to, parking available. Nice info centre with lovely coffee shop and gift shop with outside seating. Nice variety of walks. Lots of events listed for kids and adults
The place was very busy but they should be used to that by now , methinks, and the service was VERY slow. No doubt those wanting scones or cakes could be served promptly but our order, which only needed a few fish fingers and some chips to be cooked, took ages. However, the staff were lovely and the food when it arrived was good. Will patronize it again but will tailor the items on my order to the conditions on the day.
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café shrub in the Land of Oak & Iron Heritage Centre Info
Amenities
Service options
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Outdoor seating
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Coffee
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Free water refills
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Kids' menu
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Small plates
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Vegetarian options
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Wine
Dining options
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Breakfast
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Lunch
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Dessert
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Seating
Amenities
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Good for kids
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High chairs
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Toilets
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Wi-Fi
Atmosphere
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Casual
Crowd
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Family friendly
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Groups
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 04:00 PM |
|---|---|
| Tuesday | 09:00 AM - 04:00 PM |
| Wednesday | 09:00 AM - 04:00 PM |
| Thursday | 09:00 AM - 04:00 PM |
| Friday | 09:00 AM - 04:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | 09:00 AM - 04:00 PM |
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