Chickenland

+44 20 3489 2232

19 Tolworth Broadway, Surbiton KT6 7DJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Chickenland

Chickenland place has a number of strengths and weaknesses based on the comments provided. Starting with the strengths, the first comment highlights that they offer a fantastic grilled chicken burger. This suggests that the restaurant has a good selection of healthy alternatives to the typical fried chicken options, which can be appealing to customers who are conscious about their diet and looking for healthier options. The customer highly recommends this place for those who want a healthier alternative to fried chicken fillet burgers. This positive feedback indicates that Chickenland has successfully met the demands of health-conscious customers in terms of taste and quality.

Another strength mentioned in the comments is that the restaurant also offers really nice fried chicken burgers. This demonstrates that Chickenland provides a diverse menu to cater to different tastes and preferences. By offering both healthy grilled options and indulgent fried chicken burgers, Chickenland can attract a broader range of customers.

Pricing is another strength mentioned in one of the comments. According to the customer, Chickenland offers very decent pricing. This is a significant advantage as customers often consider the affordability of a restaurant when making dining choices. Competitive pricing can help attract price-sensitive customers and increase the overall value proposition of the restaurant.

Additionally, one customer complimented the nice seating area for a quick munch. Having a pleasant seating environment can enhance the overall dining experience, making customers more likely to return. A comfortable seating area can also encourage customers to spend more time at the restaurant, increasing the chances of additional purchases and repeat visits.

Moving on to the weaknesses, one comment indicates that the restaurant got the order completely wrong, and the service was rude, arrogant, and ignorant. This negative experience suggests that Chickenland may have some issues with order accuracy and customer service. Getting orders wrong and providing poor service can be frustrating for customers, leading to dissatisfaction and a negative perception of the restaurant. This can potentially result in the loss of repeat business and negative word-of-mouth reviews.

Another weakness indicated by a customer is that they consistently miss items or receive the wrong items. This indicates a problem with order fulfillment and accuracy, which can result in increased customer frustration and dissatisfaction. Consistently getting orders wrong can damage the reputation of the restaurant and erode customer trust.

A customer also mentioned finding a hair in their food. While the customer did not make a fuss about it, this incident highlights a potential issue with food hygiene and quality control. Discovering foreign objects in the food can lead to a loss of trust and confidence in the restaurant's cleanliness and food handling practices. To avoid similar incidents, Chickenland should focus on improving their hygiene protocols and ensuring strict quality control measures are in place.

Another weakness specified in a comment is the lack of mask-wearing by the staff. In current times, with the ongoing COVID-19 pandemic, this can be concerning for customers who prioritize safety and stringent health measures. Failure to adhere to mask-wearing guidelines can create an uncomfortable environment for customers and potentially deter them from visiting the restaurant. Implementing and enforcing proper safety measures can help alleviate customer concerns and promote a safer dining experience.

Additionally, there was a complaint about the rude behavior of the staff when the order was wrong and a subsequent phone call was made to complain. Rude behavior and unprofessionalism by the staff can significantly impact the overall customer experience and tarnish the reputation of the restaurant. It is essential for Chickenland to address such issues and provide proper customer service training to its staff.

In conclusion, Chickenland place has several strengths and weaknesses based on the given comments. The strengths include offering a fantastic grilled chicken burger as a healthy alternative, providing really nice fried chicken burgers, offering decent pricing, and having a nice seating area. On the other hand, the weaknesses include getting orders wrong and displaying rude service, inconsistent fulfillment of orders, food hygiene issues such as finding a hair in the food, lack of staff wearing masks, and rude behavior when customers complain. These weaknesses need to be addressed in order for Chickenland to improve its overall customer experience, maintain a positive reputation, and increase customer satisfaction and loyalty.

Best TL Reviews

Fantastic grilled chicken burger! I would highly recommend this place if you are looking for a healthy alternative to fried chicken fillet burgers.

They also do really nice fired chicken burgers too.

Completely wrong order, rude service being arrogant and ignorant. I’ve been there many times however now it’s getting even worse. Wouldn’t recommend.

Good food but I'm always missing items or getting the wrong items.

Food was nice until I found a hair. Did not kick up a fuss as felt sick and could not verify where it came from. Thats the dangers of eating out I guess. Either way I'll avoid next time.

I loved going to this fast food restaurant. Ordered a chicken burger meal which I loved especially the scrumptious chips with the piri piri salted chips.

The grilled chicken was also very tasty!

Very decent pricing and nice seating area for a quick munch. Would definitely visit again

It's a simple but nice enough chicken shop. Wings & Chicken strip's are good. Prices are creeping up but they finally accept card payment! My only annoyance in recent times is no staff wear a mask - ever!

One of the best chicken shops! 2 PC for £2.50, with lemon salviette ;) Friendly staff as well.

Some of the food was nice but got order wrong (explicitly asked no sauce) and they covered it in sauce. When called to complain they were rude and hung up