China Chef

+44 1282 612572

73 Barkerhouse Rd, Nelson BB9 9ES United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About China Chef

China Chef Place has several strengths that are evident in the comments provided. Firstly, the food at China Chef Place is consistently praised as excellent and of high quality. Customers have been going to the restaurant for over 12 years, indicating that the food consistently meets their expectations and keeps them coming back. The portions sizes are also mentioned as being great, suggesting that customers feel they are getting good value for their money.

Another strength highlighted in the comments is the friendly service provided by the staff and owners of China Chef Place. Customers appreciate the warm and welcoming atmosphere, and mention that they always leave feeling satisfied and happy with their experience. This suggests that the staff are attentive, accommodating, and prioritize customer satisfaction.

The comment about the delivery prices being good also indicates a strength of China Chef Place. Customers appreciate that the prices for delivery are reasonable, which may encourage them to continue ordering takeout from the restaurant. This suggests that China Chef Place offers competitive pricing in the market.

However, there are some weaknesses that are also highlighted in the comments. One customer mentions that the chips are not cooked enough for their liking, which can be seen as a weakness in terms of the restaurant's attention to detail and consistency in their food preparation. While this may be a personal preference, it is still worth noting as a potential area for improvement.

Another weakness mentioned in the comments is the issue of being overcharged. One customer recounts their experience of being overcharged on two separate occasions, both times by £2.00. This suggests a lack of attention to detail and potentially dishonest behavior by one of the owners' daughters who works behind the counter. This is a significant weakness as it can lead to customers losing trust in the establishment and ultimately deciding to take their business elsewhere. It is recommended that China Chef Place address this issue and ensure that all staff members are honest and transparent in their pricing practices.

Additionally, there are complaints about incorrect orders and poor customer service. One customer mentions that they received the wrong dish, despite clearly specifying their preference. Another customer complains about receiving spring rolls with meat, despite ordering vegetarian ones. In both cases, the customers report encountering rude and unapologetic customer service when they called to address the issue. This highlights a weakness in terms of accuracy and customer service. China Chef Place should work on improving their order fulfillment process and ensure that they provide polite and respectful customer service, even in moments of disagreement or mistake.

In conclusion, China Chef Place has several strengths, including excellent food quality, generous portion sizes, friendly service, and competitive delivery prices. However, there are weaknesses that need to be addressed, such as the issue of inconsistent chip preparation, overcharging, incorrect orders, and poor customer service. By addressing these weaknesses, China Chef Place can continue to build on their strengths and maintain a satisfied customer base.

Best TL Reviews

The food excellent as are the potions sizes the people are so friendly, only problem I have are the chips are not cooked enough for me so I cannot have any everything else 5*,, delivery prices are good as well

Have been going for over 12 years now. Food always good and great portions. But they have lost me as a customer. On 2 separate occasions now I have been overcharged. The owners daughters work behind the counter and one of them has overcharged me on two separate occasions. Didn’t really notice the first time just thought it seemed a bit more expensive. On second occasion I picked up a menu and checked the prices. On both visits she had overcharged me by £2.00. I should really have gone back and challenged her but, to be honest, I was more upset that annoyed. Have been going there for years and never a problem. If one of the daughters is that desperate for money let her keep it but they have lost my custom. I suggest anyone using this establishment check how much the meal should be if served by the younger members. Such a pity as the food was always good but I will never use again..

Delicious food and the best I've tasted yet. I would highly recommend their king prawn balls with sweet and sour sauce.

Great service and a very good choice of food

Excellent quality food and extremely friendly owners I come here and always leave with something I actually enjoyed

I would give this 6 stars but there are only 5 allowed

Fantastic place - try it out you won't be sorry!

Not what I ordered. I chose sweet and sour roast pork as stated on the menu. The man serving corrected me and said sweet and sour pork I restated no roast pork and pointed at the menu. When I get home it was talking battery which I didn't want. I will not go there again

Wrong order. We ordered veg spring rolls as my partner is vegetarian, she ate half of one and realised it contained meat. She then rang up to let them know and ask for the correct order, only to be yelled at on the phone with no apology, and claiming we did not order vegetable ones. Extremely rude customer service and will not be ordering from here again.

Just ordered a take away asked specifically for no mushrooms due to being allergic to them. Been delivered, started eating and had the plate taken off me as I was eating as my friend found it contained mushrooms, when I rang to contest this all I got was getting screamed at down the phone.. bad customer service....