Chopstick House

+44 20 8770 9769

64 Banstead Rd, Sutton, Carshalton SM5 3NL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Chopstick House

Strengths:

1. Consistently good food: Multiple customers mentioned that the food from Chopstick House always tastes good. This indicates that they have a consistent level of quality when it comes to their dishes.

2. Reasonable prices: Customers also appreciate that the prices at Chopstick House are reasonable. This suggests that they offer good value for money and are not overpriced compared to other takeaway options.

3. Large portions: The fact that the portions at Chopstick House are large is seen as a strength by customers. It means that the food is filling and can even provide leftovers for later. This is a positive aspect for those who are looking for value and want to get their money's worth.

4. Long-standing establishment: One customer mentioned that they have been using Chopstick House for over 20 years. This indicates that the establishment has been around for a significant period of time, which can be seen as a strength. It suggests that they have built a loyal customer base over the years and have likely gained a good reputation in the community.

5. Friendly service: Several customers mentioned that the owner and staff at Chopstick House are friendly. This is an important aspect for many customers, as good customer service can enhance the overall dining experience. Friendly service can make customers feel welcome and valued.

6. Fast service: One customer mentioned that the service at Chopstick House is fast. This is seen as a strength, as prompt service is important for takeaway establishments. It means that customers do not have to wait excessively long for their food, which is especially appreciated when they are hungry and eager to eat.

Weaknesses:

1. No delivery service: One customer mentioned that Chopstick House does not offer delivery through platforms like UberEats or Deliveroo. This can be seen as a weakness, as many customers prefer the convenience of having food delivered to their doorstep. Not offering delivery may limit their customer base and exclude those who do not have access to transportation.

2. Inconsistent quality: While most comments mention that the food is consistently good, one customer had a negative experience where the dish did not contain the advertised ingredient and was not prepared to their satisfaction. This suggests that there may be some inconsistency in the quality and preparation of dishes at Chopstick House, which can be seen as a weakness. Inconsistency can lead to customer dissatisfaction and could potentially drive customers away.

3. Watery sauce and overcooked chips: One customer mentioned that their sweet and sour sauce was watery and the chips were overcooked. This indicates that there may be instances where the food is not up to par in terms of taste and preparation. Consistency in the quality of food is important, and any instances where the food falls short can be seen as a weakness.

4. Waiting time and cash-only policy: One customer mentioned that they had to wait longer than initially promised for their food and that Chopstick House only accepts cash. This can be seen as a weakness, as customers value efficiency and convenience. Long waiting times and limited payment options can be inconvenient and may deter potential customers.

In conclusion, Chopstick House has several strengths, including consistently good food, reasonable prices, large portions, a long-standing establishment, friendly service, and fast service. However, there are also weaknesses to consider, such as the lack of a delivery service, inconsistent quality, watery sauce and overcooked chips, and issues with waiting times and payment options. Evaluating the strengths and weaknesses can help potential customers make an informed decision about whether or not to choose Chopstick House for their takeaway needs.

Best TL Reviews

I would highly recommend this takeaway due to myself buying food there multiple times as it never disappoints with the food always tasting good and at a reasonable price. The portions are also rather large meaning it is always filling.

My family and I have been using Chopstick House for years. It's the best, always delicious with huge portions! Wouldn't think of using anywhere else when CSH is so good. Can only come here when visiting my family as I don't have a car, and delivery via Deliveroo, Just Eat etc isn't offered. Keep up the good work :)

Best chinese we have ever had. Amazing friendly owner. We've moved away from the area but still return just for the food...

Amazing we have been using for over 20 years

First time here as just moved to the area and don't ever really review. Ordered the mixed starter, sweet and sour pork, duck pancakes, rice and noodles. All were really tasty and generous portions (loads for leftovers). I understand why they don't do delivery now via ubereats or deliveroo, they clearly get enough business just from everyone being willing to drive down to collect their supper!! Will be back.

Excellent food and generous portion ! Friendly service, fast service! Thank you so much!!

I went in there and ordered A Tofu vegetable main dish and there was no Tofu in it. I rang the shop and he said I should of checked before I left the shop. This meant I would of had to open the container and look through the vegetables and sauce with my fingers lol. Also it was greasy, salty and sugary. He also charged me for Tofu. Don't forget to open all your containers to check everything you ordered Ha Ha.

Can be really good but tonight was horrible. Sweet n sour sauce was watery, only seemed like 2/3 of the chicken normally served chips were over cooked. On top of that was told 35-40 minutes then had to wait another 30 minutes outside the shop and always asks for cash.