city nails

+1 708-283-8708

631 W 14th St, Chicago Heights, IL 60411 United States of America

Open Today: -

Quick Facts About city nails

City Nails Place is a nail salon that has received both positive and negative reviews from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze the comments provided.

Starting with the positive comments, one customer highly recommends City Nails. They praise their technician, Kim, for doing an amazing job and making them feel comfortable throughout the entire experience. The customer also mentions that the environment was clean and that everyone greeted them upon arrival. This feedback highlights several strengths of the salon, including a talented and friendly technician, a clean environment, and good customer service.

Another customer specifically mentions Kim as their go-to technician and describes her as the best. This demonstrates that City Nails has skilled and experienced staff members who consistently provide good service. This is a strength of the salon as it indicates that customers can rely on receiving quality nail treatments.

Additionally, a customer compliments Lisa for always doing their nails and implies that she consistently delivers good results. This reinforces the notion that City Nails has talented technicians who are capable of meeting customer expectations.

There is also a positive comment about the salon's ability to create temperature-colored acrylic nails, which change color with temperature variations. This shows that they offer unique and creative nail services, adding to the salon's strengths.

Moving on to the negative comments, one customer expresses dissatisfaction with their nail fill experience. They state that they had already communicated their desired nail shape, but the technician disregarded their instructions and made their nails to a point instead. The customer also mentions that the technician acted dismissively and did not understand their concerns. This indicates a weakness in the salon's attention to customer preferences and communication skills.

Another customer complains about the longevity of their no-chip manicure, stating that it began chipping only a few days after being done. This raises concerns about the salon's ability to provide long-lasting and durable nail treatments, which could be a weakness that potential customers should be aware of.

Furthermore, a customer shares their negative experience with the salon, stating that their nails were initially done poorly by one technician and then only partially fixed by another technician. The customer also mentions that the technician, Kim, simply filed their nails and advised them to inform the previous technician about the issues. This comment highlights a weakness in the salon's quality control and customer satisfaction efforts.

Based on the comments provided, the strengths of City Nails Place include skilled and friendly technicians like Kim and Lisa, a clean environment, creative nail services such as temperature-changing acrylics, and good customer service. However, the salon's weaknesses include a lack of attention to customer preferences, durability issues with certain treatments, and inconsistency in service quality.

In conclusion, City Nails Place has several strengths that may attract customers, such as talented technicians, a clean environment, and unique nail services. However, the salon should address weaknesses in areas such as communication with customers, durability of treatments, and quality control in order to improve customer satisfaction and loyalty.

Best TL Reviews

Highly Highly HIGHLY RECOMMEND City Nails! My Technician Kim Did An Absolutely Amazing Job. She Was Very Kind And Made Me Feel Comfortable The Entire Time By Keeping Conversation With Me And Helping Me Decide What To Do For My Nails. Environment Was Very Clean And Everyone Greeted Me When I Arrived. 10/10 Would Go Back Anytime ❤️

I needed a fill. I'm a simple girl. I was getting I was getting my fill I had already told the tech I like my current shape. She said fine . Why did she try to make my nails to a point. She then acted like she didn't understand what I was saying.my nails look horrible I will never go there again.

Kim always get me together. She’s the best❤️❤️❤️ 1st chair. Go check her out!!!

Lisa is the best does my nails all the time

For $50, they made me some very pretty temperature colored acrylic short lengthen nails! Cold turns red & hot turns light pink.

Suppose to be no chip this was done on 7/15/2021 and on 7/19/2021……We have to stop giving them our money Unacceptable period

I go to this place because of Kim. She's very attentive and she does my lashes really good.

My nails were done yesterday the First Lady messed them up the man tried to fix them and they still messed up they laid way to much acrylic and my nails are fat then I go in today and only thing Kim did was file and told me next time tell the person who did them and it was her husband..I’ll never go again.