Quick Facts About Cocoa Nails & Spa/La Mer
Cocoa Nails & Spa/La Mer place has received mostly positive reviews, highlighting its strengths in customer service, nail technicians, and overall experience. However, there is one negative review that mentions a bad experience with the owner. Let's analyze the strengths and weaknesses of Cocoa Nails & Spa/La Mer based on the comments provided.
Strengths:
1. Excellent service: Multiple comments praise the staff for their friendly and attentive customer service. Customers have mentioned that the staff cares about ensuring their satisfaction with the service and go above and beyond to make them happy.
2. Skilled nail technicians: Many reviewers mention specific nail technicians by name and commend them for their expertise. They appreciate the level of skill and attention to detail in the nail services provided, such as acrylic nails, fills, and pedicures.
3. Favorite nail technicians: Repeat customers express their loyalty to specific nail technicians, mentioning that they will not let anyone else touch their nails. This suggests a level of trust and satisfaction with the work of these technicians, establishing a strong customer-technician relationship.
4. Affordable prices: One comment highlights the competitive pricing of Cocoa Nails & Spa/La Mer compared to other nail salons. Affordable prices can be an attractive factor for customers looking for quality nail services without breaking the bank.
5. Positive ambiance: Although not explicitly mentioned in the comments, reviewers describe their experience as pleasant and enjoyable. This indicates that the salon provides a positive ambiance and a comfortable environment for customers to relax and have their nails done.
Weaknesses:
1. Negative experience with the owner: One reviewer had a negative experience with the owner, mentioning that the acrylic on their nails was ripped off during a fill, resulting in broken nails. They felt dissatisfied with the owner's service and mentioned no discount or resolution was offered. This negative experience could be a weakness for Cocoa Nails & Spa/La Mer if it reflects a consistent issue with the owner's service.
Overall, Cocoa Nails & Spa/La Mer place seems to have several strengths, such as excellent customer service, skilled nail technicians, loyalty from repeat customers, affordable prices, and a positive ambiance. However, the negative experience mentioned in one comment suggests a potential weakness in terms of inconsistent service quality, specifically with the owner.
To maintain and improve their overall reputation, it would be crucial for Cocoa Nails & Spa/La Mer to address and rectify any issues related to the quality of service provided by the owner. This could involve offering solutions to unsatisfied customers, such as discounts or refunds, and ensuring that all staff members are consistently trained and adhering to high-quality service standards.
Best TL Reviews
I absolutely LOVE this place! I've been going here for about 15 years now for Acrylic nails & pedicures and I can honestly say that I have never been disappointed. And now the new owner Jennifer is my all time favorite person to do my nails! I will not let anyone else touch my nails but her. She does an AMAZING JOB!
I came down to Cocoa for vacation and needed a fill on my nails. Came in instantly was greeted and sat down. I had Wendy, she did an amazing job. Made sure she knew exactly what I wanted and made sure I liked it! Very good and kind! Definitely will go back!
Jessica made my finger nails and toes look amazing. Mani and pedi today, just a little pampering. Wonderful Spa and the staff are amazing. Cocoa Nails and Spa will be my go to place for my nails!
My favorite place to get my nails done. I will never go anywhere else again! The staff always do a great job getting my nails just perfect, whether it be simple or extravagant. Jenny is the best nail tech I’ve ever had!The prices are great compared to other places too.
Well I walk in to get a fill and walked out with broken nails! She first ask if I wanted to changed my acrylic powder and I was ok with that but I didnt know she would try to rip the acrylic off my nails thus breaking several…I did get a pedicure before The Owner (Jenn) did my bad no good terrible service. The pedicure service was fine! No hiccups there! She didn’t offer any discount or anything! GO AT YOUR OWN RISK!!
Great customer service come she my girl Elisa she will hook you up she does a great job I have been with her for 2 years already and not once have I had a problem with my nails
i love this place !!! i highly recommend , especially jennifer the customer service was great and her work is awesome , come get yo nails done ???????? !!
Fantastic service, I got a deluxe pedicure and it was definitely worth it. I had Melissa she did a great job was very gentle, and gave a great leg/foot massage. The staff was very friendly and cared a lot about making sure I was happy with the service.
Place Pictures
Cocoa Nails & Spa/La Mer Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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