Congburn Nurseries

+44 191 371 9070

Edmondsley, Durham DH7 6DY United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Congburn Nurseries

Strengths: 1. Family run: Congburn Nurseries being a family-run business can be seen as a strength. It often gives a more personalized and friendly experience to customers, and the staff is likely to be dedicated and passionate about their work. 2. Wide variety of products: The nursery sells a wide range of garden-related products such as plants, pots, composts, and ornaments. This variety can attract a diverse customer base and cater to different gardening needs. 3. Onsite tea room/cafe: Having an onsite tea room or cafe is a convenient addition for customers who may want to take a break and have a snack or a meal during their visit. It can enhance the overall experience and provide an opportunity for the nursery to generate additional revenue. 4. Helpful and friendly staff: The comments suggest that the staff at Congburn Nurseries is friendly and helpful. This is essential for providing good customer service and ensuring customers feel valued and well taken care of. 5. Positive customer experiences: Many of the comments mention positive experiences, such as enjoying the food and finding the dining area comfortable. These positive experiences can generate word-of-mouth recommendations and attract new customers.

Weaknesses: 1. Limited plant selection: One comment mentions that there was not much variety in the plant selection due to the season. This could be a weakness as customers may expect a diverse range of plants to choose from at a nursery. It may be beneficial for the nursery to find ways to offer a wider selection throughout the year, such as sourcing from different suppliers or offering alternative plant options during off-seasons. 2. Untried tea room/cafe: While the comment indicates an intention to try the tea room/cafe, it is worth noting that the writer did not have the opportunity to do so on this visit. This could be a missed opportunity for the nursery to showcase its offerings and potentially generate more revenue. It may be beneficial for the nursery to market its tea room/cafe more effectively to attract customers who may not be aware of its presence. 3. Lack of feedback on the wood workshop and function area: While comments mention the garden center and tea room/cafe, there is no mention of the wood workshop or the newly created function area. This lack of feedback suggests that these aspects of the nursery may not be as well-known or utilized by customers. The nursery could consider promoting these areas more actively to generate interest and increase revenue. 4. No mention of pricing or value for money: The comments do not provide any insight into the pricing or value for money offered by Congburn Nurseries. This could be a weakness, as customers often consider pricing when choosing where to shop. The nursery could consider showcasing competitive pricing or emphasizing the value customers can get from their products and services. 5. Limited feedback on the overall customer experience: While the comments provide positive feedback on specific aspects such as the tea room/cafe or the staff, there is limited information about the overall customer experience. It would be beneficial for the nursery to gather more comprehensive feedback to identify areas for improvement and ensure they are consistently delivering excellent customer service.

Best TL Reviews

Lovely family run nursery selling a wide variety of garden related products such as plants, pots, composts, ornaments etc.

They have their own tea room/ cafe which unfortunately I don't have time to try but their not far from me so I will be going back to give it a go.

As I say its family run and the staff there couldn't be nicer and more helpful, always a plus will be back ????

First time there , but nice place for a bite to eat , and a lovely nursery/garden centre , and a little gift shop .

Lovely lunch here today. Great selection of food & very comfortable dining area.

Visited the onsite Gift Shop which was so nice & worth a visit.

Not much in the plant selection due to the season but definitely will be back here in the Spring.

Dad had his 90th birthday afternoon tea on Saturday

The food and service was outstanding.

The afternoon tea was absolutely delicious every single morsel from the cheesey jacket potatoes to the mouthwatering scones and cakes ????

The staff went above and beyond to look after everyone from babies to my 90 year old dad.

Thank you all for everything you did for us

My first time here last Thursday..had the scrambled egg on toast....beauts...lovely staff also. IN the words of Arnie... I'll be back!

We were lucky to be the first party to try out this newly refurbished venue. We held our friends 40th birthday here. It has been beautifully done to a high standard. The staff were very helpful. We also had the pleasure of Karl Herbert to sing. Would highly recommend.

First visit for me to meet friends for coffee and cake. Very impressed, a really lovely tea room, very comfortable and welcoming, will definitely be returning.

Fabulous friendly family ran garden centre, wood workshop plus cafe plus new beautiful function area that has been created for weddings ect. Looks amazing!