Cwmcarn Fish Bar

+44 1495 272773

70 Newport Rd, Cwmcarn, Newport NP11 7LZ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Cwmcarn Fish Bar

Cwmcarn Fish Bar has received mixed reviews from customers, with both positive and negative comments. In order to evaluate the strengths and weaknesses of the establishment, we will analyze each comment and identify common themes.

Starting with the negative comments, one customer expressed their disappointment at the fish bar serving frozen and burnt chips. This comment highlights a weakness in the establishment's food quality and preparation. Another customer complained about receiving the wrong order, indicating a potential issue with accuracy and attention to detail. Additionally, a customer who had not visited for over 20 years found the experience to be underwhelming and described it as the worst fish shop they had ever been to. This suggests a lack of consistency and improvement over time.

On the positive side, a few customers commended the friendly staff and the cleanliness of the premises. These comments demonstrate a strength in customer service and an emphasis on maintaining a clean environment. One customer specifically praised the food, highlighting the delicious mixed donor kebab and the fresh and crisp salad. This indicates that the establishment has the capability to provide tasty and satisfying meals.

Analyzing further, a customer mentioned that the portions and quality of chips varied, indicating inconsistency in the food preparation. However, they also noted that the service was often quick, implying a strength in efficient service. Another customer complimented the portion sizes and the friendly staff, suggesting that the establishment excels in providing generous portions and maintaining a positive atmosphere.

One negative comment raises a significant concern about the treatment of staff. The comment describes an incident where the manager allegedly belittled and insulted a young female staff member. This behavior is deemed unacceptable and reflects poorly on the establishment's management and workplace culture.

In summary, Cwmcarn Fish Bar has several strengths and weaknesses based on customer comments. Strengths include friendly staff, cleanliness, efficient service, tasty food items such as kebabs, and generous portion sizes. Weaknesses include inconsistent food quality, inaccurate orders, and potential issues with staff management. The comment about the mistreatment of a staff member is a significant concern that needs to be addressed by improving workplace culture and ensuring respectful treatment of employees. Overall, the establishment could benefit from improving consistency in food quality and accuracy, while maintaining and building upon their positive attributes.

Best TL Reviews

Absolutely disgusting a fish bar that serves frozen chips if that isn't bad enough they were burnt!! First and last time going there

Generally a reliable local chippy. Chips are mostly food but we have had a few bad batches. Portions have really varied too. The service is often quick

Friendly staff, very clean food was deliciou, had the mixed donor kebab the salad was fresh and crisp. The premises is very clean, highly recommend this establishment

If I could get away giving it one star I would.

Not been in Cwmcarn for over 20 years, friend suggested it, worst fish shop I have ever been too, I mean who doesn't sell fish in a fish shop. And got my order wrong and only ordered sausage and chips.

Stay clear, awful.

Rang for collection and said it would be done in 20 minutes. Arrived and the place was nice and tidy. Food was ready before I arrived. Presentation was little bit off as chips were little under filled. Salad was falling out of my burger but still tasted good.

My favourite Fish and Chips shop. Amazing portion sizes and friendly staff.

Absolutely disgusted at the way they treat there staff, I was at the shop when the manger was belittling a young female staff member asking did she have down syndrome and telling her she was slow. The young girl was clearly upset buy this. This kind of treatment is not acceptable!

Chips are hit and miss however the kebabs are not to be missed! Order sometimes incorrect which summarise the 4 stars. A little consistency wouldn't go a miss.