D K Nail Salon

+1 207-872-9022

183 Main St, Waterville, ME 04901 United States of America

Open Today: -

Quick Facts About D K Nail Salon

Strengths:

1. Fast service and no wait time: One customer mentioned that they were pleased with the lack of wait time on a Monday afternoon, suggesting that the salon is efficient in serving their customers quickly.

2. Accommodating and generous: The salon graciously filled the customer's way overdue acrylics at no extra charge, demonstrating their willingness to accommodate their customers' needs and provide excellent service.

3. Friendly and welcoming atmosphere: Multiple customers mentioned the friendly and welcoming nature of the salon. They were greeted by friendly staff who made them feel comfortable and at ease during their visits.

4. Skilled technicians: Customers praised the technicians for their excellent job in providing manicures and pedicures. They specifically mentioned the attention to detail and ensuring the customers' satisfaction with their services.

5. Calm and content dogs: The presence of two calm and content dogs in the salon was mentioned by a customer as a positive aspect. The presence of pets can create a relaxed and comforting atmosphere for customers.

6. Plenty of parking available: Customers appreciated the availability of parking in the back of the salon, alleviating any parking-related anxiety. This convenience allows customers to easily access the salon without worrying about finding a parking spot.

7. Professional yet friendly environment: One customer described the salon as professional yet friendly, highlighting the balance between professionalism and warmth in their interactions with customers.

8. Years of experience: A long-time customer mentioned that they have been going to the salon for several years, indicating a level of expertise and consistency in delivering quality nail services.

9. Good selection of nail colors and organization: A customer with a child mentioned that the nail colors were easy to choose from and well-organized, making the process seamless.

10. Personalized attention and conversation: A new customer expressed their appreciation for the personalized attention and conversation they received during their visit. The staff took the time to understand their preferences and make them feel comfortable.

Weaknesses:

1. Inconsistent nail length and shape: A customer shared a negative experience where their nails were cut too short and the desired shape was not achieved. The uneven lengths and crooked nails led to dissatisfaction and frustration.

2. Miscommunication and unsatisfactory result: Another customer had a negative experience with the technician not fulfilling their specific requests for a natural pink and white manicure. The nails were too short, crooked, and uneven, leading to disappointment and even tears.

3. Lack of solution for unsatisfactory services: The customer who received unsatisfactory results mentioned that they were only offered a solution of adding paint over the nails, which did not address the issue of length and shape. The lack of a satisfactory resolution further added to the dissatisfaction.

In conclusion, DK Nail Salon has several strengths, including fast service, accommodating staff, a friendly atmosphere, skilled technicians, and convenient parking. However, the weaknesses lie in the inconsistent nail length and shape, miscommunication regarding customer preferences, and the lack of a suitable solution for unsatisfactory services. These weaknesses may need to be addressed by improving communication, providing more training for technicians, and implementing a better resolution process for customer complaints.

Best TL Reviews

Absolutely happy ???? no wait on a Monday afternoon. And they graciously filled my way overdue acrylics at no extra charge. No burn, and with the prices other places are charging these days, I'll be back to this literally hidden gem. ❤️

I had an awesome experience. I don't get my nails done often and had never gotten a pedicure before so I was a little nervous. But right as I entered I was greeted by several friendly women.

My tech (Mihn I think was his name?) did a fantastic job and made sure my mani/pedi came out great! Everyone was very friendly and funny and always having a good time.

There are also two handsome little shelties lounging around who are the most calm and content dogs ever.

Plenty of parking is available in the back so if you can't snag a spot on the street don't worry about it. I always get anxious about parking so this was a big relief!

This nail studio does a fabulous job. I have been going there for several years. The only thing better would be if they came to my house. Only kidding. The shop is professional yet friendly. They are a 10 out of 10. Give them a try

We brought our kiddo here to get her toenails painted with gel and some nail art. We really enjoyed how extremely friendly and welcoming everyone was and enjoyed the two dogs that were at the establishment laying around and the occasional visit. Nail colors were easy to choose as well and organized. Parking is downtown on the street and the establishment is not very large. Appointments only. We will definitely return again. Tips are left with cash only but you can pay by card for what you have done.

This place is amazing. So friendly and welcoming. Can't wait to go back and see Brandy !

I came into the store with my grandmother and decided to get acrylic nails with a design. They not only had many colors and designs to choose from, but were super friendly and kind people. They were very detailed on my acrylics, even though there were some nails that were cut shorter than others. My grandmother got a spa pedicure and loved it very much. It was relaxing for her and they made sure she was enjoying every second of it.

I am new to the area and have been looking for a good nail place.....I went to a DIFFERENT nail salon this morning and had a terrible experience. I called DK Nail Salon and Megan answered the phone. I explained what happened through some anxiety and tears, she said come on over......she was the best! It was like sitting and talking to a girlfriend!

She took time to learn a little about me and what I did and didn't like about nails in general.

I'll definitely be going back on a regular!

Went here based on a recommendations for wedding nails. Made appointment a month in advance. Called because I specifically wanted dip nails. I was talked out of getting dip nails saying that I would want acrylic which I agreed too because she was insistent they would look better. Every step of the way I didn't get what I wanted. She cut way too short and when I said they were too short when first starting (after having tips added they were shorter then the nails I walked in with) she said they looked good. Then she asked what shape I wanted and I said oval. She said she couldn't do that because they were too short (after she cut the tips to short!). Said the best she could do was round the edges. Then she added the white for the pink with white tips it took up have the nail and was not just a tip and I said no I just wanted just a white tip so it was natural not half white.. She assured me that how much white they do and when filed down it would just be a little white tip (I knew this was not possible because she could file down anymore without taking off my finger but she insisted). In the end I got horrible nails that we all crooked and different lengths. I ended up crying in the salon. The only solution I was offered was they could add paint over. I was looking for a natural pink and white manicure and even if I would have added paint it would have solved the issue that the nails were all too short and crooked and different lengths. Attached is a picture of my thumbs to shoe the difference in nail lengths.