Quick Facts About D & K Nails
Strengths of D & K Nails:
1. Clean and pleasant atmosphere: According to one customer, the salon is clean and has a pleasant ambiance. This is an important strength as it helps create a positive and relaxing experience for customers.
2. Efficient service in the morning: A customer mentioned that going in the morning allows for a quick and hassle-free experience. This indicates that the salon is capable of managing high customer traffic and providing efficient service during peak hours.
3. Good customer service: A customer praised the technician to customer camaraderie, indicating that the staff is friendly and creates a welcoming environment. This strength helps in building customer loyalty and positive word-of-mouth.
4. Reasonable prices: While one customer found the prices to be a little high, another customer mentioned that the salon offered better prices compared to other places in Easton. This suggests that the salon is competitive in terms of pricing and offers value for money.
Weaknesses of D & K Nails:
1. Rude staff: Several customers complained about experiencing rudeness from the technicians at D & K Nails. One customer mentioned that they were treated rudely when they asked for a nail issue to be fixed, while another noted that the technicians spoke in another language, making them feel excluded. This is a significant weakness as it creates a negative experience for customers and can lead to loss of business.
2. Inconsistent quality of work: Customers reported instances where their nails were not done correctly. One customer mentioned that their nails had an appearance of lifting, while another mentioned streaks and misshapen nails. This indicates a lack of consistency in the quality of work performed by the technicians, which can erode customer trust and satisfaction.
3. Lack of attention to customer preferences: One customer expressed disappointment that their requested nail shape was not done as desired. This suggests a lack of attention to customer preferences and a failure to fulfill specific requests. This weakness demonstrates a lack of attention to detail and the importance of matching customer expectations.
4. Hurried and careless service: Multiple customers mentioned instances where the technicians rushed through their services, leading to discomfort and potential injuries. One customer claimed that their toenail was cut too short, causing significant pain, while another mentioned that their arm was pulled. This indicates a lack of attention and care from the technicians, which can lead to negative experiences and potential harm to customers.
In conclusion, D & K Nails has certain strengths such as a clean atmosphere, efficient service during mornings, good customer service, and reasonable prices. However, the salon also suffers from weaknesses including rude staff, inconsistent quality of work, lack of attention to customer preferences, and hurried and careless service. These weaknesses can significantly impact the overall customer experience and may contribute to a loss of customer loyalty and negative word-of-mouth. The salon should address these weaknesses by training their staff on customer service, improving quality control measures, and ensuring that customer preferences are given utmost importance.
Best TL Reviews
I have never experienced such rudeness in all of my years of getting my nails done. At first I had an air bubble and I asked the tech about it. Of course he blamed it on my previous tech. Definitely was not the case. When I asked about it, he said it was fine. I told him I wanted it fixed due to the possible infection getting in. He became rude and started working roughy with the nail file on my fingers. I asked him, am I not allowed to speak on my nails and am I not a paying customer who is paying $50. He mumbles something and the other tech and him start speaking in their language. As he continued to do my nails he now was rushing. One nail had the appearance of lifting from him putting a very think layer of acrylic. He said again there is nothing wrong with that nail. I asked the customer sitting next to me if she sees what i see and she also said it didn't look like it was done correctly. That's when the tech got loud and said is she the professional or you the professional ? No then leave it to us. They are indeed the rudeness place I have ever gone. I WILL NEVER GO THERE AGAIN
My first time. It was clean and they were very pleasant ☺️. I will definitely visit again. A little pricey, but I found Easton is pricier than Philly.
I told the man not to cut the corners of my big toes. I did it anyway. It hurt so bad I almost screamed. He told me I needed it. Cut my toenail back and ripped it half way back my nail. It hurt all night long and still hurts. I will probably get an ingrown toenail.
Went for my nails and my feet paid $110 for something I could have did myself the guy kept pulling my arm I had hurt my toe and told him to please be careful he didn’t listen he rushed the whole time will not be coming back I rather buy the press ons at cvs
This place can be really busy throughout the day but if you want to get in and get out your best time to go is in the morning... never have a problem and always does good work
Not bad for my first time going. The girl doing my nails, her hands were shaking alot not sure if she was new or she needed a cup of coffee. She did a decent job but she cut my left pointer finger and the chrome she did has streaks in it. Not sure if you can tell by th photos. Also she pushed first coat on and then went back to file for some reason. Left the nail dust and put clear ontop so that left specks and bumps on 2 nails. Other than that she did a good job. Price was a little up there they charged me $55 for a refill. I would probably go again but unsure.
nails are fat and wide , lady put chunks of acrylic polish and tried to tell me that’s how it’s supposed to be done . 3 difference co workers came over and watched over her shoulder numerous times because they knew she she was doing a bad job. never again
I asked for my nails ???? to be shaped to that of my natural nails ????, and that's EXACTLY what I did NOT get????. It's as if the technician was on autopilot and COMPLETELY FORGOT what I'd asked to have done ????. The shape that I received was MORE TO THAT of what MOST of the customer base tends to like and have done. Additionally, one of my nails ???? was COMPLETELY misshapen. Needless to say, I was NOT happy with how my nails ???? turned out.
To the plus side, the atmosphere is quite pleasant, the establishment was very clean, and the technician to customer camaraderie was excellent.
Place Pictures
D & K Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places