Dairy Queen Grill & Chill

+1 352-472-1439

24252 W Newberry Rd, Newberry, FL 32669 United States of America

Open Today: -

Quick Facts About Dairy Queen Grill & Chill

Dairy Queen Grill & Chill is a popular fast food restaurant chain known for its burgers, ice cream, and shakes. It has received a mix of positive and negative comments from customers, which provides insight into its strengths and weaknesses.

Starting with the strengths, several customers praised the taste and quality of Dairy Queen's burgers and ice cream. One customer mentioned that it had one of the best burgers they had tasted in a long while, while another appreciated the smooth and creamy texture of the ice cream. These positive reviews indicate that Dairy Queen has been successful in delivering delicious and satisfying food items.

Customer service is another strength that was consistently mentioned in the comments. Multiple customers praised the friendly staff and the overall positive experience they had at the restaurant. One customer specifically mentioned that the young woman working the counter was very nice and made them feel appreciated. This indicates that Dairy Queen has trained its employees to provide excellent customer service, which enhances the overall dining experience.

Affordability was also highlighted as a strength. One customer mentioned that Dairy Queen offered good food at an affordable price. This is important as it attracts more customers and makes the restaurant accessible to a wide range of individuals, including those on a budget.

On the other hand, there were some weaknesses mentioned in the comments. One customer had a negative experience with the drive-thru service, where they had to wait for 12 minutes for their order and ended up with a melted blizzard. This highlights a weakness in the speed and efficiency of service at this particular location. Fast service is crucial for customer satisfaction, especially in a fast food setting.

Another weakness that was mentioned in a negative review was the inconsistency in the quality of the desserts. One customer mentioned that they bought Cotton Candy Cakes from Dairy Queen and the last two were disappointing as they lacked the desired toppings and flavors. This inconsistency in the quality of products can be a major drawback for customers who expect consistent and high-quality food items.

Additionally, one customer reported an issue with the cleanliness of their meal. They mentioned that their sandwich box was covered in grease and one of their fries was green. This highlights a potential weakness in the restaurant's quality control and food preparation processes, as customers expect clean and fresh meals.

Another recurring weakness mentioned was the slowness of service, despite the restaurant not having the inside open. While the wait times were not specified, the fact that customers felt the service was slow raises concerns about the efficiency of the staff and operations. Fast and efficient service is essential to ensure customer satisfaction and avoid long wait times.

In conclusion, Dairy Queen Grill & Chill has several strengths, including delicious food, excellent customer service, and affordability. However, there are also weaknesses in areas such as service speed, consistency of dessert quality, and cleanliness. These weaknesses need to be addressed to improve the overall dining experience for customers.

Best TL Reviews

I am amazed! This DQ has one of the best burgers I’ve tasted in a long while. The caramel shake was delicious. Customer service is A+. All at an affordable price! If you’re in the Newberry area, pass by McDonalds and come here. It’s worth it.

3 days ago, we went to Busch gardens theme park, then we headed out to the nearest dairy queen to order In a drive thru. We made the order, I wanted to try the new snickers blizzard I love blizzards and I was excited to try this one. Unfortunately, we had to wait at least 12 minutes after we paid as the lady asked us to wait on the side and she said she will bring our order. After waiting for around 12 minutes, she brought the order and we had to move really quickly to head back to Gainesville, to my surprise, my blizzard was melted, I didn't enjoy my blizzard at all as it was mostly liquid ! That made me feel disappointed and left a bad taste in my mouth.

This is one of the better locations. Their ice cream was very smooth and creamy.

After spending some time outside in the heat, we decided to cool off with some Dairy Queen ice cream. The young woman working the counter was very nice and made us feel appreciated.

One blizzard, one milk shake, three cones, and one dilly bar were served up quickly. And 6 people left happy.

I observed the people before us ordered lunch. The salad that one of the people got looked really good. I would have not expected that from a DQ. I commented to the gal at the register about how tasty it looked. She beamed with pride and said she only lets fresh stuff go out.

This was an enjoyable stop. The friendly service and everything we ordered was great. Reminded me of my childhood DQ (the 1970s). Thank you for that.

Note: As it should be with ice cream... If you are not wearing it, you are not enjoying it.

My husband and I purchased 4 Cotton Candy Cakes From Newberry Dairy Queen. First 2 we bought was brilliant the third one threw us off Due to NO blue drizzle or the Nerds on the outside. Then I go pick up our fourth one and it was worse than the third. Barely any blizzard basically vanilla icecream. No Blue Cotton candy drizzle no nerds icing all the way around the cake. One Star Is Pushing It. Didn't even want to give that. So disappointed with this. Nothing knew always dealing with something. If they can't make the BLIZZARDS right they can't make the cakes right.

I always go through the drive thru. Good fast service. Usually three chicken strips and a shake! Always good!!

I ordered a chicken and bacon sandwich. The sandwich has NO CHICKEN. So they fixed the sandwich and gave me the sandwich box covered in grease with lettuce on top of it. Then one of my fries were green!

Friendly staff, downfall is they’re incredibly slow for not having the inside open. I’ve only gotten ice cream from this location, but it’s correct every time