City Nails

+1 716-873-2443

1215 Hertel Ave, Buffalo, NY 14216 United States of America

Open Today: -

Quick Facts About City Nails

City Nails Place: Strengths and Weaknesses Analysis

City Nails Place is a nail salon that has received mixed reviews, showcasing both strengths and weaknesses. In this analysis, we will explore the different aspects mentioned in the comments and assess the overall strengths and weaknesses of the salon.

Strengths:

1. Customer Service: Multiple reviewers praised the customer service experience at City Nails Place. They described the staff as friendly, welcoming, and eager to keep customers satisfied. This is a significant strength as friendly service can lead to positive customer experiences and build long-term relationships.

2. Cleanliness: Several comments highlighted the cleanliness of the salon, noting that it was extremely clean and well-maintained. A clean environment is essential for a nail salon as it contributes to the overall experience and creates a positive impression on customers.

3. Attention to Detail: Customers mentioned that City Nails Place pays attention to detail in their work, producing good quality nails. This is an important strength as it demonstrates the dedication and skill of the salon's technicians, resulting in satisfied customers and potential word-of-mouth referrals.

4. Price: Some reviewers mentioned that the prices at City Nails Place were reasonable and affordable. This is a strength as competitive pricing can attract customers and provide value for their money.

5. Speed: One comment emphasized the salon's speed in delivering nail services. The reviewer mentioned being consistently impressed with the salon's speed, quality, and price. Fast service can be a positive attribute for customers who are looking for efficient and time-saving salon visits.

Weaknesses:

1. Quality of Nails: While the overall sentiment towards City Nails Place is positive, some reviewers mentioned issues with the quality of their nails. Comments included nails being uneven, crooked, or thick and wide. These issues indicate a weakness in the salon's technical skills and attention to detail during the nail application process.

2. Limited Color Options: A reviewer noted that the color options at City Nails Place were pretty limited. This can be a weakness for customers who prefer a wide range of choices when it comes to colors and designs for their nails.

3. Waiting Time: A few comments criticized the salon for the excessive waiting time. Waiting for three hours or more can create a negative experience for customers, leading to frustration and dissatisfaction.

4. Inconsistent Experience: One reviewer mentioned having a bad experience in the past with a staff member, which resulted in their decision to stop going to the salon. This reflects a weakness in maintaining consistent service quality and highlights the need for better staff training and professionalism.

5. Hygiene and Sterilization: One customer mentioned concerns about the hygiene and sterilization practices at City Nails Place. Accusations of using unclean tools from a "gross drawer" can have severe consequences for the salon's reputation and customer trust.

In conclusion, City Nails Place has both strengths and weaknesses. The strengths include positive customer service, cleanliness, attention to detail, reasonable pricing, and speed. On the other hand, weaknesses arise in the form of occasional issues with nail quality, limited color options, long waiting times, inconsistent experiences, and concerns over hygiene and sterilization practices. Understanding these strengths and weaknesses can help potential customers make informed decisions about visiting City Nails Place.

Best TL Reviews

Just moved back to the area and I am looking for a new place for acrylics. I wasn't able to get in to another salon nearby and stumbled upon City Nails. My nails came out okay. Some are a little crooked and wonky but overall the customer service experience was good, welcoming, and friendly. Linda is very nice and the salon is extremely clean. Prices were a little steep given the quality of the nails. I paid over $50 for these.

Update: I went back recently for a gel polish change. It's been downsized a lot since my last visit over 3 years ago. The color options are pretty limited now, BUT they still do really good work, AND they do not 'water down' their gel poilish (or likely any polish). The most recent salon I was using. Told me the gel polish chipping in less than 7 days, was my fault. I am "too rough" on my hands, and I get my nails wet too often. I was believing it until I stopped through City Nails, my old stomping grounds! Been almost 2 weeks and ZERO chipping. Still really friendly staff. They still do very nice work and have excellent attention to detail. They deserve the traffic/business try them! Still an undercover gem :)

They're great. They always do a great job on my nails and if I don't like it they will fix it for free. Don't complain that you don't like the way they do nails and then don't say anything because how would they know? Nobody is perfect but they sure do make me feel welcomed there and will do anything to keep my service. So yeah, I will keep going. :)

horrible experience! I went in and waited THREE HOURS!! last time I went they took me right away and cut my hand while doing my acrylics and they did it again! They go way to fast & when filing my nails they jabbed it into my nail which hurt so bad. When I got them done they were formed HORRIBLY! and beyond too long... They kept switching between workers and messing up.. Nothing it sterilized/clean! It's all pulled out of a gross drawer! When I got them finished I had to pay $35 for a crappy full set! After that I immediately went to another nail salon to get them fixed and paid an extra $10. Disappointed! I will never get my nails done there again.

They are so friendly. They always greet me and always make me feel welcomed. I’ve been going here for 16 years and I absolutely love this place. The prices are so good. They do have recently gotten a new color mood thingy and looks amazing. They also have kids that are super Friendly. I would definitely recommend and check their place out if I were you I love this place so much. ????????????

This place is a hidden gem, I am always impressed with their speed, quality, and price

I got my nails done, they were uneven and one nail was crooked. Also a few years ago I had a awful experience between me and one of the staff. He became impatient when I was choosing a nail color. Also he kept cutting me with the nail buffer. After coming back to the area I decided to try this salon again. My experience reinforced why I stopped coming to the salon in the first place. I hope all works out with this salon and staff, but I refuse to do business with them again.

THE WORST FULL SET EVER!!!! my daughter got her nails done for her graduation. Nails are crooked, very thick & wide and they applied too many coats of paint because after 3hours they still weren't dry. And the wait was ridiculous. Got there around 6 and didn't leave till 9/930. I would NEVER recommend this place to anyone, not even my dog!!!