Quick Facts About Nail Infinity
Nail Infinity Place, located in Stone Mountain, has received a mixed reception from customers. While some have had positive experiences and praise the salon for its professionalism and skilled staff, others have had negative encounters and expressed dissatisfaction with the services provided. In order to evaluate the strengths and weaknesses of Nail Infinity Place, we will examine the comments provided by customers.
One recurring positive aspect mentioned by customers is the friendly and helpful nature of the staff. Many customers express satisfaction with the customer service and appreciate the warm and welcoming atmosphere of the salon. This suggests that Nail Infinity Place excels in creating a friendly environment that promotes positive interactions with customers.
Another strength of Nail Infinity Place is the skills and expertise of certain nail technicians. Customers specifically mention the excellent work done by Aime and Ami, implying that these technicians possess exceptional talent in nail art and design. Their ability to consistently deliver satisfying results sets them apart from other nail technicians in the salon.
The cleanliness and aesthetic appeal of the salon is also commended by customers. The comment about the shop being clean and beautiful indicates that Nail Infinity Place maintains high standards of cleanliness and invests in creating an aesthetically pleasing environment for its clientele. This attention to detail contributes to an overall positive experience for customers.
On the other hand, several weaknesses and areas for improvement can be identified based on the negative comments received. One recurring complaint is inconsistency in the quality of service. Some customers mention that Nail Infinity Place can be hit or miss, with experiences ranging from great service to rushed and sloppy work. This inconsistency can be a significant weakness for the salon, as it suggests a lack of attention to detail and quality control.
A few customers express concerns about the pricing at Nail Infinity Place. They feel that the salon is overpriced for the services provided. This perception of high costs may deter potential customers who are looking for more affordable options.
Another weakness highlighted is the lack of thoroughness in certain services. One customer mentions that their gel polish and pedicure did not meet their expectations. The customer was disappointed by the lack of a foot massage during the pedicure and felt that the gel polish resembled the work of an amateur. These instances of subpar service reflect negatively on the salon and may lead to customer dissatisfaction.
Additionally, one customer had a particularly negative experience with a specific nail technician. The customer expressed frustration with the technician's lack of attention to detail and poor execution of their nail design. The technician's refusal to acknowledge the customer's concerns and demands for payment further exacerbated the situation. This individual's experience highlights the importance of consistent training and quality control among all technicians at Nail Infinity Place.
Lastly, some customers mention long wait times, especially on busy days such as Saturdays. While one customer refers to the possibility of making appointments, the lack of a sign-in log system seems to contribute to confusion and prolonged waiting periods. Implementing an efficient sign-in system could help manage customer flow and reduce wait times.
In conclusion, Nail Infinity Place has both strengths and weaknesses based on customer feedback. The salon receives praise for its friendly staff, skilled technicians, and clean environment. However, inconsistencies in service quality, perceived high prices, and shortcomings in certain services are areas in need of improvement. Addressing these weaknesses would contribute to a more positive and consistent customer experience.
Best TL Reviews
I moved to Stone Mountain 4 years ago and this was the first and only nail salon I have been to in my 4 years here. The staff is always nice and professional. All of these artists do an amazing job on my nails and toes every time especially Aime. I am an ebery 2 week customer faithfully. Aime always gets me together I always get so many compliments about my nails when I am out and about. I always recommend people to this salon.
I’ve been to Nail Infinity multiple times over the years and they are really hit and miss. Sometimes they’re great and they take their time and other times they are in a rush and do a really sloppy job.
I was really pleased with my nails and I was worried about asking for a design because if they mess up on regular basic polish I wasn’t sure what I was gonna get
I think they’re overpriced for what they do but they’re a good go to when you need your nails done last minute
I visited for the first time a couple days ago, and I'm not disappointed at all. I love my ????. Everyone was so helpful and friendly ????. This is my new nail home. The shop is clean and beautiful ????
I Absolutely Love my nail tech Ami! She makes sure my nail look amazing each time. (She is basically a perfectionist) I know with Ami I will be completely satisfied! Nail Infinity at Redan Is a great place to go for all your hand and foot needs! ❤️ Thanks Ami????
I only let the owner's daughter do my nails. I have been coming here every other week for many years. Great customer service and affordable price. She really keep my natural nail healthy and strong.
I've been a consistent patron at Nail Infinity for well over ten years. I am always greeted with pleasantries and the owners are extremely personable with me. I appreciate how they walk around to speak with the patrons to make sure their needs are being met. All of the nail techs are extremely knowledgeable and up-to-date with all of the nail trends. However, Amie is the only nail tech that does my nails. She's excellent at shaping & knows exactly how l want my nails without me having to say it. She just gets me! During COVID, I tried visiting another shop that was opened and it was the worst decision ever. My nails were horrible! I couldn't wait until Nail Infinity reopened. When they did, Amie restored my nails to perfection. Needless to say, I love this nail shop & won't go anywhere else.
Went for a manicure & pedicure. My 1st time there. Kim was an excellent tech. The wait was a little long (almost 2hrs). But it was a Saturday. In got there at 10:40. They opened at 10. But Kim said they take appointments so that's probably why so many people were already there. I do suggest they have a sign in log so they'd know who's next though.
I had been going here for almost a year. Kim has been doing my nails, but the last couple of times that I have gone It seems like she has been slacking. My gel polish on my pedicure looked like a child painted them. All of the times I have gone not once did I get a foot massage & where I’m from (Pa) this is apart of the pedicure. My acrylic is chipping & breaking within 2 days of getting my nails done. She did offer to fix them, but I am very busy & don’t have extra time so I can never go back to get them fixed.(You gotta do it right the first time)…. Anyway I scheduled a early morning appointment & she decided to put a tip on this time. She said that that is what I needed in order to keep my nails from breaking. I agreed…. Long story short they were HORRIBLE!!!! She glued the tip to the middle of my nail bed instead of on the tip of my nails ???? they were super thick & the shape was just plain UGLY!!!! I never complain & ALWAYS tip. Today I wasn’t happy & kept voicing my concern, as she continued to try to convince me that they were cute ????. Finally I told her to just soak em off!!! She gave me attitude but she did take them off & was adamant about me paying her, I obliged because even though they were ugly she did do a job. I will NEVER go back though!
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Nail Infinity Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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