Oxford Happy Nails Spa

+1 610-998-1003

702 Common Dr Suite C4, Oxford, PA 19363 United States of America

Open Today: -

Quick Facts About Oxford Happy Nails Spa

Oxford Happy Nails Spa has received a mix of positive and negative comments that provide insights into the strengths and weaknesses of the establishment.

One of the strengths highlighted by multiple customers is the quality of the services provided. Several customers mentioned that they had a great experience and were happy with the results of their manicures and pedicures. They praised the skills of the technicians, particularly Kevin and Tina, who were able to deliver amazing results. This positive feedback indicates that the spa has staff members who are capable of producing satisfactory and aesthetically pleasing outcomes.

Another strength of the spa is its cleanliness. One customer specifically mentioned that the place is super clean, which is an important aspect for customers seeking a hygienic and comfortable experience. The cleanliness of the environment contributes to the overall satisfaction and impression of the spa.

Additionally, the spa is commended for its friendly staff. Multiple customers described the staff as friendly and nice. This positive comment suggests that the employees are attentive and create a welcoming atmosphere, making customers feel comfortable during their visit.

A notable weakness that was repeatedly mentioned is the disregard for customer safety and well-being. One customer reported that the technician used a nail tip and metal pliers to remove their poly gel nails, causing bleeding and pain. This incident reflects a lack of proper techniques and caution, resulting in an unpleasant experience for the customer. Another customer shared that the technician cut their cuticles, causing bleeding and discomfort. These instances highlight a lack of attention to detail and proper training, which can negatively impact customer satisfaction.

Customer service also appears to be a weakness of Oxford Happy Nails Spa. One customer expressed disappointment with the owner who was busy mopping the floor and seemed uninterested in providing good service. The customer was offered to have their mani and pedi done at the same time, suggesting a rushed and potentially subpar experience. Furthermore, another customer mentioned that they were not offered any compensation or resolution after a negative experience involving skipped steps during their pedicure. The lack of proper customer service can leave customers feeling dissatisfied and unwilling to return.

Another weakness identified by a customer is the inconsistency in service quality. While they had previously experienced decent service, their most recent visit resulted in poorly done nails with different lengths and designs that quickly came off. The inconsistency in service quality can lead to a lack of trust and reliability for customers who seek consistent results.

One concerning comment detailed an incident where a customer's friend had their eyebrow accidentally whacked off and their cuticles were cut repeatedly without any attempt to rectify the situation. This not only shows a lack of attention to detail and a disregard for safety, but also a failure to address and resolve issues. This incident emphasizes the importance of well-trained staff and proper protocols to prevent accidents and injuries.

Furthermore, a negative experience was shared where a technician repeatedly asked personal questions about a customer's age and if they were with someone, making the customer uncomfortable. This behavior is unprofessional and invasive, leading to a negative experience and lack of trust in the establishment.

In conclusion, Oxford Happy Nails Spa has strengths in terms of delivering high-quality services, maintaining cleanliness, and having a friendly staff. However, weaknesses in customer safety, customer service, consistency, and professionalism have been highlighted through negative comments. It is essential for the spa to address these weaknesses in order to improve overall customer satisfaction and maintain a positive reputation.

Best TL Reviews

Our first time at Happy Nails and they did amazing! My daughter and I got a full set and a gel fill. Kevin and Tina did an amazing job. The staff is friendly and the place is super clean!! We definitely found our new nails spa! ❤️

They used a nail tip to pry off my poly gel nails. If they couldn't get it of by prying with a nail tip, they used metal pliers which made me bleed (shown in picture). Pliers also made poly gel debris fly which even hit the technicians neck and hurt her. It hurt a lot and made me bleed.

I walked in and asked if they were CLOSED because the owner was busy mopping the floor…he says that they are OPEN and do I mind having my mani & pedi done at the same time ! Sure

Well, there must of been a fire drill.

For some reason they were both working so fast, the lady cutting my cuticles took a nice CHUNK out of my finger. Bleeding like I could use a stitch, she puts that frickin glue on & it just about made me wanna knock her out !! I started to cry, hurt like hell !! I remained patient….then they SKIP most of the pedicure, cause the pretty boy owner needs to go…didn’t offer me a tissue, a discount, a coupon, nothing !! Great way to run a biz !

Just a sarcastic, “ have a nice day ! “

I WOULDN’T return here if you PAID me !

I’ve been going to this salon on and off for a while and they normally do a decent job. However this most recent experience was by far the worst I’ve ever had. Every nail was a different length and some of them were just completely wonky. After the appointment my cuticles and skin around my nails were next to raw, and the design is already coming off my finger after less than a week. I used to be able to rely on this place doing a good job, but not after this.

They whacked half of my friends eyebrow off and cut my cuticles all up! Every single one of my fingers have cuts on them & after I kept telling her she was cutting me she didn’t care and kept doing it! Didn’t even try to refund my friend half her money back or nothing. Definitely do NOT recommend!!!!! ????????????????????????????????

They always get you in quickly even without an appointment. Everyone is super friendly and my nails are always done well no matter who does them.

Amazing they are very nice and are very well organized my nails look so fabulous and nice loves them so perfect definitely a good salon !!!

The nails I got each time were gorgeous! But the last time I went will be the last time I go ever. They over filed my nails, and I told the girl repeatedly that she was hurting me and she even nicked me. She literally said “honey, you don’t get your nails done often do you?”. No mam, you just cut me and it hurt. She also repeatedly asked me if I was there with anyone and how old I was. It was a little suspicious and I lied because there was no reason for her to keep asking me that (I’m 23 so no I didn’t need a parent lol). Anyway, I’d go with someone if you do want to go but just be cautious.