Diamonds Nails & Spa

+1 909-429-4966

17480 Arrow Blvd #80, Fontana, CA 92335 United States of America

Open Today: -

Quick Facts About Diamonds Nails & Spa

Diamonds Nails & Spa has received mixed reviews from customers, with both strengths and weaknesses evident in the comments. In order to analyze the strengths and weaknesses of the place, a closer look at the comments is necessary.

Firstly, one of the major weaknesses highlighted by a customer is the unsanitary and painful removal of acrylic nails. The customer mentions that the manicurist used a nail tip to forcefully remove the product, resulting in thin, sensitive, and broken nails. This displays a lack of proper technique and care, which is a significant weakness for any nail salon. Additionally, the customer states that the manicurist laughed at them when they expressed pain, indicating a lack of empathy and professionalism. Damaging the customer's nails and causing discomfort not only reflects poorly on the salon but can also have long-lasting negative effects on the customer's nails.

On the other hand, a significant strength of Diamonds Nails & Spa is their excellent service, as mentioned by another customer. They praise the salon for taking the time to give them the shape and design they want, as well as the relaxing pedicures that include a massage. The customer also appreciates the accommodation provided by the salon, indicating a positive and satisfying customer experience. This positive feedback regarding the services provided, customization options, and relaxation atmosphere showcases the potential strengths of Diamonds Nails & Spa.

Another weakness cited by a disgruntled customer is the poor job done by a particular nail technician, who was rough and caused bleeding. They complain that even after seeking help from another technician, they ended up being charged more to fix the initial job. This highlights a lack of consistency in service quality and a failure to rectify mistakes made by staff members. Furthermore, the customer states that they will not be returning to the salon and will not recommend it to others, emphasizing the negative impact of poor customer service and quality of work.

In contrast, a customer praises the cleanliness, friendliness, and excellent job done by the staff. They mention that the salon respects appointment times and offers excellent prices. This highlights key strengths such as cleanliness, customer service, and affordability, which are vital aspects for any successful nail salon. This positive comment indicates that some customers have had a positive experience at Diamonds Nails & Spa, which can be seen as a strength for the salon.

A weakness highlighted by another dissatisfied customer is the dirty nature of the salon. They describe it as "suuuper dirty" and express their dissatisfaction with the nail technician's behavior, who was hostile and showed poor hygiene practices. This negative review reflects poorly on the salon's cleanliness standards and the professionalism of its staff.

Lastly, a customer praises the quality of work done by a nail technician named Amy and expresses their love for the nails she did for their baby shower. This positive review showcases the talent and skills of the staff at Diamonds Nails & Spa, indicating a strength in delivering high-quality nail services.

In conclusion, Diamonds Nails & Spa has both strengths and weaknesses, as reflected in the comments provided by customers. The strengths include excellent service, customization options, cleanliness, friendliness, affordability, and high-quality work. However, weaknesses such as unsanitary practices, painful treatments, poor customer service, inconsistency in service quality, and cleanliness issues are also apparent. It is important for the salon to address these weaknesses and work towards improving the overall customer experience in order to maintain and attract new customers.

Best TL Reviews

I came to get a set of acrylic nails removed and in return I got thin, sensitive, broken nails. If you want your manicurist to be unsanitary, painfully ripping the product off your nails with a nail tip, laughing at you when you told them they were hurting you, and damaging your nails that they become unbearably thin and sensitive to any surface it comes across aches then this is the place for you!

I absolutely love this place this is my second time there. Their service is amazing they take the time to give you the shape and design you want. I also love their pedicures they will give you a massage towards the end of your pedicure. Very accommodating 10/10 recommend.

WORSE PLACE EVER!!!!!!

The person who did the job was a guy, he was SO ROUGH. I came home bleeding. It was not people waiting but he was in a rush. I had to ask someone else to fix my nails because my son probably can do a better job than him. On top of that the lady ended up charging me more because she fixed them. NOT COMING BACK and will NOT recommended to anyone around me. Don’t waste your money.

the place is nice and clean and the ladies are super friendly they do a great job. i took my grandaughter to get her nails done and the lady did a great job. prices are good and they really try to take you righaway. I will recommend this place

-Clean

-friendly services

- Excellent jobs

- I like that they respect your appoitment time

- excellent prices

100% all about customers.

Thank you

Since I came in right away they brought me to start getting a massage in the mean time that I waited for my turn, they brought me a bottle of cold water and some candy, always making sure I was OK, everything is perfect if you're looking to relax, from the colors to sounds, I highly recommend this place!

This place is suuuper dirty. I came in with long natural nails all I wanted was white gel and my nail tech (the man) was extremely hostile, I’m not sure if he was having a bad day but he kept grabbing my hand really rudely. Not to mention he was sick and kept wiping his nose with his hands and touching my hand without sanitation. It took me a month in a half to grow out my natural nails as long as they were and he kept making my nails crooked so he had to make them drastically shorter to make the rest even. Go somewhere else this place dirty with REALLY awful customer service. ????????

Super good quality, Amy did an amazing job with my baby shower nails love them.

Carol did my nails. She was very friendly , communicated with me on the details I wanted for my set. I LOVE it so much!!! I will be returning. Fair prices too for the work she put in.