Quick Facts About Diva Nails & Spa
Diva Nails & Spa has both strengths and weaknesses based on the comments provided. Let's analyze each aspect in detail.
Strengths:
1. Friendly staff: Multiple comments mention that the staff at Diva Nails & Spa is friendly. This is an important strength as it contributes to a welcoming and comfortable experience for customers.
2. Deluxe pedicure with hot stone massage: One customer expresses their satisfaction with the deluxe pedicure, specifically highlighting the hot stone massage. This indicates that Diva Nails & Spa offers services that are seen as luxurious and enjoyable.
3. Nail design expertise: Nancy is recognized as a skilled nail artist who consistently delivers amazing designs. This showcases the talent and expertise of the salon's staff in creating unique and visually appealing nail designs.
4. Clean and neat environment: A positive aspect mentioned in one comment is that the salon is clean and very neat. Maintaining a hygienic environment is important in any nail salon, and this helps reassure customers about the cleanliness practices followed by Diva Nails & Spa.
5. Well-shaped nails: A customer appreciated the fact that their nails were thin and shaped nicely, indicating that the salon pays attention to detail in achieving the desired nail shape and thickness.
6. Transparent pricing: One comment mentioned that the salon informs customers about the prices before they sit down. This transparency is appreciated by customers, enabling them to make informed decisions about the services they want and their associated costs.
Weaknesses:
1. Nail infections: A major concern highlighted by one customer is the occurrence of three nail infections after visiting Diva Nails & Spa. This raises questions about the salon's sanitation practices and suggests that improvements may be needed in this area.
2. Lack of design expertise and poor service: A customer expresses dissatisfaction with their experience, stating that the technician did not know how to do the requested design and that the nails were done poorly. Additionally, the technician cut the customer's fingers multiple times. This highlights the salon's weakness in terms of design expertise and the quality of service provided.
3. Misunderstanding about pricing and overcharging: Another unfavorable comment states that there was a misunderstanding about the pricing, resulting in the customer being charged more than agreed upon. This suggests a lack of clarity and communication between the salon staff and customers regarding pricing and services.
4. Rude and unprofessional behavior: One customer recounts an incident where a technician was rude and unprofessional during their visit. The technician was disinterested, distracted by their phone, and demonstrated impolite behavior towards the customer. This negative experience indicates a weakness in customer service and the professionalism of some staff members.
5. Inadequate waxing station conditions: A comment mentions that the waxing station would not pass an inspection. This implies that the salon may not maintain proper cleanliness and hygiene in all areas of the salon, potentially compromising the overall quality and safety of the services provided.
In conclusion, while Diva Nails & Spa has strengths such as friendly staff, expertise in nail design, and a clean environment, it also has weaknesses related to nail infections, design expertise, pricing miscommunication, rude behavior, and inadequate cleanliness at the waxing station. Addressing these weaknesses is crucial for Diva Nails & Spa to improve the overall customer experience and reputation.
Best TL Reviews
I am very dissapointed. After coming here I got not 1, not 2 but 3 nail infections I will have to go to the doctor's to be put on antibiotics. Staff was friendly, however I question sanitation.
I chose my color and waited about 10 minutes for a chair as soon as walked in. They're so ridiculously fun. The deluxe pedicure is well worth a treat including hot stone massage. I love love love the shape . . . how thin they are. Would be back this place soon!
I asked for this design down below and the lady most definitely did not know how to do the design! For starter, she asked how I wanted my nails and I told her. So we both had an understanding and she said she UNDERSTOOD what I was saying and we agree on $70.00. Next she’s saying $80.00 because she didn’t understand.. so she JIPPED me because overall I paid $90 for nails that only stayed on for a DAY because they were done POORLY.. they ALL started popping off and one nail was already broken when I left the salon because it broke while she was doing my nails and she just put paint over it ???? and then she cut my fingers multiple times and she knew because I was BLEEDING.. if these weren’t my birthday nails and I wasn’t crunched on time I definitely wouldn’t have stayed! They’re definitely a JOKE and they are very rude! Don’t go here ever.. ???? wish I could give it ZERO stars! And since they want to delete my review HERE IT IS AGAIN!
UPDATE: As of today November 7th, 2022 I will be taking further action because I now have TWO nail infections!
Nancy is the best. She always does amazing designs
This has been my go-to salon for almost 3 years now. Tina is THE ABSOLUTE BEST! However, I’ve been satisfied with everyone else when she was not available. Clean and very neat.
I've gone to the shop a handful of times to get my nails done, and they always come out beautiful. Here is a photo of the ones I just got done today for the upcoming forth of July weekend. :)
The tech who did my nails did a great job. They weren't bulky and shaped to my liking. They tell you the prices before you sit down. My mother and my sister also loved they nails.
I started going to this salon a few years ago. It’s mostly been pedicures, overall the quality is average. The method of the pedicures change every single visit, I can ask for the $50 one and everyone has their own interpretation of what’s included. I continued to go because the older ladies are very sweet. However, last night was my last visit. I asked for a mani/pedi, the young man was SO rude to me. I could not figure out what ticked him off (it was not busy & plenty of time before close). He was more interested in his phone, he kept yanking my hands and rolling his eyes every-time I spoke up. He made it seem like I was an inconvenience. No fancy design or color. Just white and gel. I asked him to fix 2 nails and remove paint off of my skin and his reaction confirmed I was never going back. I didn’t tip him. I was a server once so I faithfully tip but yesterday was the first time I couldn’t justify his service. And while I’m at it, the waxing station would not pass an inspection.
Place Pictures
Diva Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Today
Opening Hours
| Monday | 11:00 AM - 07:45 PM |
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| Tuesday | 11:00 AM - 07:45 PM |
| Wednesday | 11:00 AM - 07:45 PM |
| Thursday | 11:00 AM - 07:45 PM |
| Friday | 11:00 AM - 07:45 PM |
| Saturday | 11:00 AM - 07:45 PM |
| Sunday | 02:00 AM - 06:00 PM |
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