Quick Facts About Diva Nails Studio
Diva Nails Studio is a nail salon that has received both positive and negative feedback from customers. In order to evaluate its strengths and weaknesses, we will analyze the comments given by customers.
One of the strengths mentioned by multiple customers is their ability to handle any level of difficulty or design. This indicates that the technicians at Diva Nails Studio are skilled and can accommodate various requests. The attention to detail and quality of work is also praised, with one customer specifically mentioning Ken as being detailed with his manicures. This suggests that the technicians at Diva Nails Studio are experienced and take pride in their work.
Another strength mentioned is their customer service. Multiple customers mention that the staff is friendly, helpful, and engaging. The receptionist is described as warm and kind, and the front desk personnel is commended for actively assisting customers and maintaining a clean environment. These positive customer service experiences contribute to a welcoming and comfortable atmosphere, which is a definite strength of Diva Nails Studio.
Additionally, Diva Nails Studio is praised for their inclusivity. One customer mentions that they carry acrylic nails that match the nail bed of brown/black people, which is not commonly found in many salons. This indicates that Diva Nails Studio caters to a diverse clientele and strives to meet the needs of all customers, regardless of their skin tone. This inclusivity can be seen as a strength and sets Diva Nails Studio apart from other salons.
On the other hand, some customers have had negative experiences at Diva Nails Studio, highlighting certain weaknesses of the salon. One customer expresses disappointment with the wait time, stating that they waited for over 30 minutes despite being told on the phone that the salon was not busy. Another customer mentions that there was another customer who waited for over an hour. These comments suggest that Diva Nails Studio may struggle with managing their appointment schedule and keeping wait times reasonable.
Furthermore, a negative comment about the removal process of acrylic nails raises concerns about the quality of service provided. The customer describes a painful and aggressive removal, indicating that proper care and technique may not have been utilized. This lack of care and attention to customer comfort can be seen as a weakness for Diva Nails Studio.
Another customer mentions the high prices at Diva Nails Studio, stating that it depends on what services are needed but that they are worth it. While quality should be reflected in the prices, the perception of high prices may deter potential customers who are looking for more affordable options.
Lastly, a minor complaint is made about the availability of alcoholic beverages. Although Diva Nails Studio has a drink menu for beer and wine, the customer mentions that they don't actually serve any. While this may seem insignificant, it can affect the overall experience and customer satisfaction, particularly for those who were expecting to enjoy a drink during their visit.
In conclusion, Diva Nails Studio has several strengths, such as their ability to handle any design, great customer service, and a welcoming atmosphere. They are also commended for their inclusivity and matching acrylic options for different skin tones. However, they have weaknesses in terms of managing appointments and wait times, quality of service in acrylic nail removal, perceived high prices, and unavailability of alcoholic beverages despite having a drink menu. By addressing these weaknesses, Diva Nails Studio can further improve customer satisfaction and loyalty.
Best TL Reviews
Doesn't matter the level of difficulty or the design you want, they always come through. Great customer service and great technicians. Love the atmosphere. Also, not many salons carry acrylic that matches the nail bed of brown/black people, this one does. If you don't like that extra pink base that doesn't look natural on brown skin (for a French or anything else) COME HERE.
I’ve been going here for 9 years ; absolutely love it here! They will try and accommodate any design. Ken is so detailed with his manicures. Devin, Ben and John are TOP NOTCH technicians ????????????????????????
Diva nails are amazing!! The lady who did my nails actually took her time to make sure everything was even and looks identical to the picture I showed her. If you look at the photos i put, you can see the inspo picture and the picture of my nails. I love these so much. She did such a good job. Definitely recommend coming here. Great service and workers!!
This will be my FIRST and LAST time there. I called before I went and they told me that they were not busy. Once I got there I waited for over 30 minutes. There was a lady before me that waited for over an hour. I was originally gonna get design but their customer service is just so bad I changed my mind immediately and basically got extensions done only. I was charged $50 for extensions and removal. They shouldn’t have charged me for removal in the first place if this is how they remove customers acrylic nails. The guy aggressively removed my acrylic by ripping them off with this tool by digging in and lifting them from my original nail, they did not soak my nails with nail polish remover so I was in so much pain and the other employees could tell. There weren’t that many customer so I don’t know why he was rushing to get my nails done, maybe he didn’t like me from the very beginning (which is fine, I don’t really care). Didn’t say thank you or even bother to tip due to how bad their service was. I didn’t take a picture of how they looked when they aggressively removed it, but below is a picture I found on google of how it looked. Good luck surviving in the nail industry, Diva.
People are nice. Its busy. I recommend appt. The place is very spacious,that's a plus for me. My guy( BEN ) omg amazing. He takes his time he did such an amazing job. I can't wait to go again. The price is up there, depends on what you need, but so worth it.????????????????????❤❤
They did a great job! Got a regular pedicure with gel polish and my eyebrows waxed. Valentina did a wonderful job with my pedicure! From the time I walked in until the time I left she was very friendly and helpful with choosing a cute color, asking me my water temp. preferences, fixing a couple of my toe nails that were shaped awkwardly, etc. She didn’t rush through the process or anything; took her time and did it right. She was very attentive to details through every step.
Cookie did a great job as well on my eyebrows! She was super friendly and did exactly as I asked. I just wanted them cleaned up and a bit of an arch. She was sooo quick but made sure to check with me multiple times to make sure I liked what I seen so far before she proceeded. I loved how I was in and out with her (which is great bc I was strapped for time).
The front desk personnel was very sweet and actually engaged with the customers, not just sitting down not paying attention. I don’t think she ever sat down actually lol. She was so busy helping customers as well as cleaning all of the areas and dusting everything. My nail tech also opened the products in front of me which lets me know they are not re-using on other customers feet.. that’s a huge plus!
If I had one “negative” it would be that they have a drink menu for beer and wine, as well as a bar area with different wine bottles showing, but they don’t actually serve any of it. So it’s just to make the place look pretty I’m guessing. I love a glass of bubbly when I’m getting pampered, but it’s no biggie. I would gladly return with or without the vino! :)
God Bless.
I love it, my nail tech her name is T that how theycall her , is the best I have found senses I move from new Jersey and I have been to alot off nail salon in my two years ???? I will stay there as long as she there love the place it clean and beautiful ???? love the worker there ❤️ they friendly and helpful ❤️ and here what I ask and what I got ❤️ ????
The receptionist was very warm and kind. Now, Ms. Sandy D AMAZING! I had my feet, nails and she is walking me through this first time brow tinting technique and she did a fabulous JOB! Thank you, DIVA!
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Diva Nails Studio Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
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Location
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