Quick Facts About Bothell Nails
Strengths:
1. Accommodating staff: Several reviewers mentioned that the staff at Bothell Nails were accommodating, friendly, and sweet. They were understanding when customers had to bring their toddlers along and provided good customer service.
2. Talented nail artist: One reviewer praised Holly for being the best nail artist they have been with. They mentioned that she was quick, did beautiful work, and was friendly.
3. Gracious service: One customer mentioned that Tina, a staff member, allowed them to come in right at closing time and provided a wonderful pedicure. They appreciated Tina's friendliness and helpfulness throughout the service.
4. Range of services: Customers mentioned that Bothell Nails offers various services such as pedicures, manicures, facials, dip, and shellac. This indicates that they have a diverse range of options for customers to choose from.
Weaknesses:
1. Upselling practices: A customer mentioned that upon arriving, the staff immediately tried to upsell them to an $80 pedicure, which was not what they had originally booked. This indicates that the salon may engage in aggressive upselling, potentially making customers feel uncomfortable or pressured.
2. Misleading naming: One reviewer mentioned that the salon had a "Deluxe Manicure and Pedicure Combo" advertised, but it turned out that the naming was misleading. This suggests that customers may be misled or confused about the services they are receiving, potentially leading to dissatisfaction.
3. Inconsistency in quality: Several reviewers mentioned experiencing poor quality services. This includes messy french manicures, bleeding, nails falling off within a short period, and nails breaking. Inconsistent quality indicates a lack of attention to detail and may result in disappointment for customers.
4. Lack of fulfillment of requests: A customer stated that despite repeatedly asking for specific things to be done with their nails, the manicurists ignored their requests. This suggests a lack of attentiveness and disregard for customer preferences.
5. Lack of professionalism: One customer mentioned experiencing water infiltration and subsequently developing a fungus on their nail due to what they perceived as the lack of responsibility and professionalism from the salon. This indicates a potential disregard for hygiene and customer safety.
In conclusion, Bothell Nails has some strengths such as accommodating staff, talented nail artists, and a range of services. However, it also has notable weaknesses including upselling practices, misleading naming, inconsistency in quality, lack of fulfillment of customer requests, and potential unprofessionalism. These weaknesses could impact the overall customer experience and may lead to dissatisfaction.
Best TL Reviews
Attached photos are from the exact same day as the pedicure.
As soon as we walked in, they immediately tried to upsell us to a $80 pedicure which was not what we had booked. We looked at the list of services and at the back saw a "Deluxe Manicure and Pedicure Combo", which by naming you would think would be a combination of the Deluxe Pedicure and one of the manicures. Turns out that the naming is actually just misleading.
The pedicure itself was fine and felt nice, but the actual quality was.. not up to par. You can see my photos attached to this review and judge for yourself. However, what made it worse was I wasn't sure if my toenails were dry or not and my partner asked one of the nail techs. That tech touched my toenails, clearly messing up slightly and made eye contact with the other techs awkwardly but didn't acknowledge it but spoke in Vietnamese (I think) to each other and then another tech came over and said they were good but insisted on putting my shoes on for me.
I didn't get a receipt which was annoying, but did get a text asking me to review the place. As mentioned, look at the photos yourself - I got my pedicure today and this is the quality. :(
I used to go to this place a lot before I started working remote. Previous experiences were good. However I went here a few weeks ago for a mani (french)/pedi. The work was awful. I am embarrassed to day I spent close to $75 (including tip). The french mani was so messy, I had white polish all over my skin and the pedi was messy as well. I tried asking for the guy who did my mani to fix some spots but it did not help. They also made my thumb BLEED. It looked terrible and HURT. I went somewhere else a week later to have it fixed. Worst part was I had brought my favorite pink polish to use on my toes and forgot it there :( I didn't even want t go back and ask for it. People are nice but I cannot recommend the services.
i got my nails done exactly 1 week and 2 days ago and one of them has already fallen off and the other has broken in half and i also see some of the others about to come off as well. I am on vacation and got them for that exact reason and was expecting atleast 3 weeks of use. i didn’t do anything that would make them fall off, including any work in the kitchen or working out. and for the design, she didn’t do it exactly how i would want or how the picture i showed her but it was still okay. she was also very rough with my hands and i didn’t have the great experience that i thought i would, while getting them done for the first time. leaving the store i had multiple hang nails and they were all pretty deep. overall not the best experience and i am very very disappointed and did not pay an entire $60 for this.
Tina allowed me to come in right at closing time, and was so gracious and so sweet and so helpful! She did one of the best pedicures I've had !! I especially love the foot massage.
She was pleasant and helpful the whole time, and did not rush me at all. She also did some of the cutest flowers on my toes ever!!????
Thank you Tina and Bothell Nails for a wonderful pedicure!! I will be back!
Holly is the best nail artist I have been with. She is quick and does the most beautiful work. She is soooo friendly and pretty. I love her!!!!! ????????????❤️❤️❤️❤️❤️????????????????????????
If you want to be treated special and leave with lovely nails and toes, stop by Bothell Nails. I had my nails done and I had my first facial yesterday. I will definitely be going back in two weeks.
I am a regular here. The ladies are always very sweet and accommodating when I have to bring my toddler with me. I’ve never had a bad experience here and I’ve been many times for mani/pedi (dip and shellac). Would highly recommend their services.
I've been to this place many times
But I always didn't see a good job
And I always asked to do something on my nails and the manicurists always ignored doing what I asked
So even so I kept going but I was always unhappy with the terrible work they offer them to do a terrible enamel leave half of the nails without nail polish
So this last time I went and ordered several
Times to remove a nail because it was smaller
And another because it's broken in half
But she didn't do it and didn't
What happened that there was a water infiltration and this generated a fungus on my nail due to my work the lack of responsibility of these people who say they are professional
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Bothell Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:30 AM - 06:00 PM |
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