Dixy Chicken Redditch

+44 1527 63777

Unit 8, 76 Ipsley St, Redditch B98 7AE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Dixy Chicken Redditch

Dixy Chicken Redditch has received a mixed set of comments, indicating both strengths and weaknesses. In order to analyze these comments and understand the strengths and weaknesses of the place, we must consider a few key factors.

Starting with the strengths, it is evident that some customers have had positive experiences with the food. One customer states that they had the "BEST CHICKEN MEALS I'VE EVER HAD IN UK!" This comment suggests that the taste and quality of the chicken is a strength of Dixy Chicken Redditch. Another customer mentioned that the wrap and panini meals were the perfect size, indicating that portion sizes are satisfactory. Additionally, another customer commends the restaurant with "10 stars in my book!" This high praise further emphasizes the quality of the food being served at Dixy Chicken Redditch.

Moving on to the weaknesses, it seems that some customers have had negative experiences with the food and customer service. One customer expressed disappointment in the flavor of the chicken coating and meat, describing them as bland. They also mentioned that the dip was watery and in very limited quantity. This suggests that the taste and quality of the food can be inconsistent. Another customer complained about the overcooked fries, which points to potential issues with food preparation and cooking techniques. Moreover, this same customer highlighted concerns about the lack of staff uniform and hygiene practices, implying a potential lapse in food safety and cleanliness standards. This criticism could negatively impact the reputation of the franchise and give a bad representation of the business.

There were also complaints about incorrect orders and missing items. One customer mentioned that they had ordered four burgers and two drinks, but one burger was missing from their delivery. Despite contacting the shop to complain, they received no resolution. This indicates issues with accuracy in order fulfillment and poor customer service. Another customer expressed frustration with their delivery order, claiming that the chicken was not what they ordered and was also dry. They further criticized the delivery driver for charging more than the agreed-upon price. These comments highlight problems with both food quality and delivery service.

Furthermore, there were complaints about long delivery times. One customer mentioned that their order took two hours to arrive, and another customer stated that their order took 2 hours and 40 minutes with multiple delays and unresponsive staff. These delays can lead to dissatisfied customers and may harm the reputation of Dixy Chicken Redditch.

In conclusion, Dixy Chicken Redditch has some strengths, such as positive feedback on the taste and portion sizes of their food. However, there are several weaknesses that need to be addressed. These include inconsistent food quality, issues with order accuracy and missing items, poor customer service, lack of uniform and hygiene standards among staff, overcooked food, and long delivery times. It is important for the management to address these weaknesses in order to improve customer satisfaction and maintain a good reputation.

Best TL Reviews

Not from the area so today was just a random pick from a delivery app.

Very hungry and just to be safe and eat at least one good meal, I ordered 2.

Oh boy! Well done guys!

BEST CHICKEN MEALS I'VE EVER HAD IN UK!

Expected a bigger wrap (Supreme Wrap Meal) but it turns out it was the perfect size!

The other one, panini meal, as good as the wrap!

Again, 10 stars in my book!

Would not eat from here again, chicken coating and meat was bland, watery dip and hardly any of it, fries over cooked and worse of all none of the staff preparing the food were not wearing any type of uniform they were dressed as though they were at home, not one memer of staff wore caps or beard nets, to prevent hair from going in people's food. Seemed more like a social gathering amongst friends then people hard at work. Worst dixy chicken I have ever eaten I honestly would not even feed it to a rodant let alone a dog. very disappointed, definalty gives the franchise a bad representation. A far cry from the delicious food I have eaten in Birmingham City center dixy takeaways. Sort it out this is a business not a social club. Too busy thinking about the money and too little time thinking about delivering great food and customer service.

Waste of time and money!! Ordered four burgers and two drinks and they couldn't even get that right. One burger was missing, called the shop to complain so they said they'd send me one out but never bothered, shut the shop and went home.

Never ordering again appaling customer service and food was not what i ordered chicken was dry on top of that delivery driver charged more than what i was told disgusting!!!

Ordered an 8 piece party bucket. Chicken was dark obvious it was chicken. Took 2 hours to come will not be ordering from here again

Very cold Wings £13.50 gone into bin

Looks like cooked last night and warmed up in microwave and delivered today.

Rubbish

I will never order again

It was for Office staff for Aerospace company they said better call them and tell them to take it back.

Very disappointed

15 wings 2 fries deal all gone into bin

I was a loyal customer that use them regularly but i wouldn't even give them a star after the customer service I've just received. After an hour and 20minutes of waiting for our order, it finally arrives only to missing most of it, after several attempts of trying to contact them, Im eventually told I'd have to wait another half hour for the rest of my order. 40 minutes past, no one answer the phone, eventually 2 hours after the original order was placed i finally speak with someone who then tell me I would have to wait another 40 minutes to cook bloody rice. This is disgusting customer service and I will not be ordering with them again!!

Good food but forget alot if the food and don’t answer the phone