Quick Facts About Document House
Document House is a popular place for eating and drinking in Newbury, with customers commenting on its friendly and welcoming environment and modern decor. It also has a great bar for watching football matches, with staff named Lee and Michelle receiving high praise for their amazing service. Overall, the feedback suggests that customers have had positive experiences at Document House and are likely to return.
One comment mentions that the staff are rude and do not seem to want to be working. This is a concerning weakness as good customer service is essential for any establishment. The commenter suggests that the staff need to be taught more about customer service and how to present themselves. This feedback highlights the need for improved training and management in order for Document House to reach its full potential.
Another comment praises the venue for its fantastic night out. A group of ten people enjoyed a great view of a large screen showing the football Euros and received excellent table service from friendly staff. The reviewer also mentions that the food, particularly the homemade burgers, was of excellent quality. This positive feedback demonstrates that Document House can provide a good experience for customers and is worth recommending to others.
However, one commenter expresses disappointment at the change in prices since the venue was taken over. They mention that prices have gone through the roof and they were charged over £15 for two pints and a bottle of Bud. High prices can deter customers from returning and can create a negative perception of the establishment. It is important for Document House to carefully consider their pricing strategy and ensure that it aligns with the value they provide to customers.
Despite this, another comment highlights the relatively well-priced food and drinks at Document House, as well as the presence of great offers. This suggests that there may be some inconsistency in pricing or that customers have varied opinions on the affordability of the establishment. Document House should make sure to maintain competitive and fair pricing to attract and retain customers.
One reviewer mentions that some parts of the building are in need of TLC (tender loving care), which could be a weakness for Document House. The physical appearance of the establishment is important in creating a positive and inviting atmosphere for customers. It would be beneficial for Document House to address any areas that are visibly lacking maintenance and repair in order to create a more enjoyable experience for customers.
On a positive note, a reviewer shares their positive experience hosting a Christmas party at Document House in 2019. They mention that Michelle and the rest of the staff were accommodating and friendly, providing a private function area for their group of 18 people. This feedback demonstrates the potential for Document House to be a great venue for hosting events and private functions.
Overall, Document House has several strengths, including its friendly and welcoming environment, modern decor, great bar for watching football, and positive experiences with certain staff members. However, there are also weaknesses that need to be addressed, such as rude staff, high prices, areas in need of maintenance, and inconsistencies in pricing. By focusing on improving customer service, addressing pricing concerns, and maintaining the physical appearance of the establishment, Document House can better capitalize on its strengths and create a consistently positive experience for customers.
Best TL Reviews
The most amazing place for eating and drinking in Newbury.
Such a friendly and welcoming environment, the decor is so modern and so class.
Great bar for watching the football. The staff especially, Lee & Michelle are amazing.
Will definitely be going back again, I would stay there all day everyday.
First time tonight at xoxo, 4/3/22, really lovely staff! Kept coming over checking how we were and complimenting my dress:
Had dancers and good music.
On a side note, I’m 27 and maybe a bit old for here, if you wanna be hit on my 18 year olds this is the place for you ;)
The staff are rude and they look like they don’t want to be working. It’s a shame really as I used to be a regular customer, I have to say when it reopened back in February everyone was so lovely, What happened to them? . I think the staff need to be taught a bit more about customer service and the way they present themselves. Unfortunately change needs to happen for it to see potential as all I hear is that it’s always empty.
Visited this venue on 19-06-2021. Fantastic night out ten of us booked onto two separate tables had a great view of the large screen showing the football Euros. The beers were flowing excellent table service by friendly staff that couldn’t do enough for us. Nice grown up environment and great atmosphere too. We all decided to eat food as the night went along. I know most of us decided on the home made burgers, I personally went for the chilli burger which was of excellent quality. I would highly recommend this place to friends, family and anyone never visited and are thinking of giving it a try.
Not much has changed since it’s been taken over bar a different selection of beers and the prices have gone through the roof!! Nearly fell off my stool at being charged more than £15 for two pints and a bottle of Bud. Nice staff but won’t be going back until I win the lottery!
The staff are nice in there. Food and drink and relatively well price and there's some great offers. Some parts of the building are in need of some TLC but overall it's a good experience
Had a xmas party here back in 2019. We had a very nice experience there. Michelle and the rest of the staff was very accommodating and very friendly. Can't thank them enough for giving us the private function area upstairs. It was 18 of us and we ware all had a fantastic time. Thank you Michelle. Sorry for not leaving the review sooner. Busy caught up with work and ect. Definitely comeback here again x
I visited this bar last Sunday to watch the football. Great menu too so i had to get a roast beef. I was not disappointed. It was the best roast i have had in a pub in a long time. What a great little bar with efficient and friendly staff. I will definitely be back.
Place Pictures
Document House Info
Amenities
Service options
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Karaoke
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Live performances
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Quiz night
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Sport
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Cocktails
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Dancing
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Food
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Free water refills
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Happy-hour drinks
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Spirits
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Wine
Dining options
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Seating
Amenities
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Toilets
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Wi-Fi
Atmosphere
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Casual
Crowd
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Groups
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LGBTQ+ friendly
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Transgender safe space
Planning
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Accepts reservations
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 02:00 AM - 10:00 PM |
|---|---|
| Tuesday | 02:00 AM - 10:00 PM |
| Wednesday | 02:00 AM - 10:00 PM |
| Thursday | 05:00 PM - 02:00 AM |
| Friday | 05:00 PM - 03:30 AM |
| Saturday | 12:00 PM - 03:30 AM |
| Sunday | 02:00 AM - 10:00 PM |
How to go there
Location
Places
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