Donna Nails

+1 517-337-4878

2200 Coolidge Rd #11, East Lansing, MI 48823 United States of America

Open Today: -

Quick Facts About Donna Nails

Donna Nails place has both strengths and weaknesses based on the comments provided.

Starting with the strengths, several customers mentioned the friendly staff and good service. The commenter who loved getting their nails done at Donna Nails mentioned that the staff were always friendly. This suggests that the salon has a welcoming and positive atmosphere, which can enhance the overall customer experience. Additionally, another commenter mentioned that the staff was patient and accommodating, which is a positive attribute for any service-based business.

Another strength highlighted by customers is the expertise of nail technician Michelle. One commenter specifically mentioned that Michelle is the only person they trust with their nails and eyebrows, and that they have never had a bad experience with her. This indicates that Michelle has established a loyal customer base and is skilled in her craft. Having a highly skilled nail technician can attract and retain customers, as they feel confident in the quality of service they will receive.

Furthermore, customers mentioned that Donna Nails offers good prices and a good color selection. These factors can make the salon an attractive option for customers who are conscious of their budget or who value a wide range of colors to choose from. Affordable prices and a good color selection can help Donna Nails stand out from competitors and attract a larger customer base.

However, there are also several weaknesses mentioned by customers that should be addressed. One recurrent issue is the durability of nails done at Donna Nails. Multiple commenters mentioned that their nails did not last and required frequent visits to fix or maintain them. This suggests that there may be quality control issues or shortcomings in the application process that need improvement. The salon should ensure that their nail technicians are well-trained and have strong attention to detail to avoid constantly breaking or chipping nails.

Hygiene and cleanliness were also concerns raised by some customers. One commenter mentioned developing a nail fungal infection after getting a fill-in at Donna Nails. This indicates that there may be a cleanliness problem at the salon, which can have serious health implications for customers. Maintaining a clean and hygienic environment is crucial for any nail salon to ensure customer safety and prevent the spread of infections.

In addition, one commenter mentioned that their nails did not turn out as expected and that the salon refused to give a refund. This suggests a lack of customer satisfaction and dissatisfaction with the salon's customer service and policies. The salon should actively address customer concerns and be willing to rectify any issues, such as offering refunds or redoing the service to meet customer expectations.

Overall, Donna Nails has strengths such as friendly staff, skilled technicians, and affordable prices. However, the salon needs to address weaknesses such as durability issues, cleanliness problems, and customer service concerns to improve the overall customer experience and retain a loyal customer base. Hygiene and attention to detail should be prioritized to ensure customer safety and satisfaction. Addressing these weaknesses will help Donna Nails improve its reputation and attract more customers in the long run.

Best TL Reviews

I’m not typically a person that leaves business reviews; however, I’ve been going to Donna Nails for about a year now.

And it seems like my nails never last. I had acrylics on for about a year and it seemed like every other time I got my nails done here, I was going back between my normal 2 week appointment to get multiple nails fixed because they broke.

After the continual nuisance of constantly visiting the salon between appointments (which made going to the nail salon to treat myself seem more like a chore)

I decided to just remove my acrylics and get a shellac manicure.

It has been less than a week since I’ve visited Donna nails and I have cracked, chipped gel nail Polish. The skin around my nails is dryer than ever. Almost like unnecessary hangnails we’re created. Not to mention the Polish application is sloppy, so it looks like I have 3 weeks worth of growth.

I love supporting local small businesses, so I gave them the benefit of the doubt, but was continuously disappointed.

Safe to say I won’t be returning, which is a huge bummer because the staff is always so friendly.

This was my first time ever getting my nails done in my entire life. I went with my friend I got a manicure and pedicure. It was an amazing experience the woman was very patient with me.I would’ve given a 5 if my nail technician was friendlier. She didn’t talk to me I’m so happy my friend was there to talk to me as I was very nervous with it being my first time. I’d go back for sure!

My favorite salon to get my nails done and my eyebrows waxed! I've been going here for YEARS to see Michelle and I have not had one bad experience! Michelle is the only person I can trust with my nails and eyebrows and I have loved each service that I've had with her. Michelle is a wonderful nail tech/business owner and she truly does care for her clients and employees. I always recommend all my friends to go see her!!

I loved getting my nails done here, prices were great, nails never lifted, and service was good. Unfortunately there is a cleanliness problem. I have never gotten a nail fungal infection in my life, I did get 1 fill in, just two weeks after a full set, 2 weeks ago. So in 4 weeks this is what developed under my fake nail. The nails do not lift so it is highly unlikely any moisture was under the acrylic nail. Fortunately I had super light polish I could see through to see there was an infection and removed all nails immediately. However, please make sure everything is clean so that this doesn’t happen to anyone else. Unfortunately I won’t be returning after this.

would not give a refund for the nails. offered to fix them but what is there to fix if they do them like this in general? looks nothing like the reference picture. also cut our fingers a bit. do not recommend coming here, it’s a waste of money and time.

Always very accommodating. Been going for over 5 years. Great prices and love my nails!! ♥️

I had Michelle and she did a great job. I showed up pretty early and didn't expect to be taken care of right away. She took care of me right away, super nice! Very gentle which I appreciated so much after a couple of brutal pedicures at a place down the street.) I would recommend this buisness.

I got to Michelle for nails and Amy for toes. They do a great job and have a good color selection with great prices!! Clean and professional.