Elegant Nails Salon

+1 517-657-2149

966 Trowbridge Rd, East Lansing, MI 48823 United States of America

Open Today: -

Quick Facts About Elegant Nails Salon

Strengths:

1. Clean and professional: Multiple comments mention the clean and professional environment at Elegant Nails Salon. This is an important strength for a nail salon, as customers want to feel comfortable and safe during their visit.

2. Talented staff: Many customers express satisfaction with the nail technicians at Elegant Nails Salon. They mention specific names of technicians who did a great job and provided excellent service. This indicates that the salon has a team of skilled and capable technicians.

3. Attention to detail: Customers appreciate the attention to detail shown by the nail technicians at Elegant Nails Salon. This is an important strength for a salon, as customers want their nails to look flawless and well-done. The positive comments about the technicians taking their time and getting all the details suggest that the salon has a focus on high-quality work.

4. Friendly staff: Several comments highlight the friendliness of the salon staff. Friendly and welcoming staff can create a positive, welcoming atmosphere for customers and make their visit enjoyable.

Weaknesses:

1. Poor quality work: Several negative comments mention issues with the quality of the services provided at Elegant Nails Salon. Customers mention acrylic nails not being properly applied, nails falling off shortly after the appointment, and dip powder chipping. These issues indicate a lack of attention to detail and skill inconsistency among the technicians.

2. Rushed service: One customer mentioned feeling rushed during their appointment, with the technician bringing another customer over while they were still sitting in the chair. This indicates a lack of proper time management and customer focus, which can lead to decreased customer satisfaction.

3. Communication issues: There are a couple of comments mentioning communication problems with the technicians. In one instance, the technician did not understand the customer's preference for white chrome over colored nails. This highlights a potential weakness in effectively understanding and meeting customer requests.

4. Inconsistent customer experience: While some customers had positive experiences and mentioned specific technicians who did an excellent job, others had negative experiences. This inconsistency suggests a lack of quality control and consistency in service standards across the salon.

5. Dissatisfaction with results: Multiple negative comments mention dissatisfaction with the final results of the nail services. This includes issues like nails not being properly applied, nails looking messy, and the need for frequent fills due to nails coming off. This indicates a lack of customer satisfaction and suggests that the salon needs to improve the quality of their work.

In conclusion, Elegant Nails Salon has strengths in offering a clean and professional environment, talented staff, attention to detail, and friendly service. However, it also faces weaknesses in poor quality work, rushed service, communication issues, inconsistent customer experience, and customer dissatisfaction with the results. These weaknesses require attention and improvement to ensure customer satisfaction and success in the long term.

Best TL Reviews

WORST experience ever. I can’t even see where the acrylic ends and my mail begins, she left a piece of it stuck to the side of my thumb too, and under my nails, I had to file them down myself because my ring finger nail was basically glued with acrylic to the underneath of my finger, also she shoved her nail under mine to detach it from my skin, it hurt so bad I winced in pain, I will NEVER come back. The lady also rushed me out of the chair, brought another customer over to the chair while I was still sitting in it.

always a great experience! I get the gel powder acrylic nails and I have been to Tifanie, Nicki, and Kevin and leave happy every time. Always clean, professional, and friendly staff. they are all super good at what they do, definitely recommend coming here :)

10/10 would not recommend, especially if you have short nails. I had dip with tips when i walked in, and just wanted dip on my natural nails. The tech would not let me get white chrome over my blue after repeatedly asking for it. She said it wouldn't be white. I know that. I told her I've had white over color, and its what I like. She attempted to put a blue chrome over my pinky and it was awful. She attempted to remove it. But my finger was a mess. So I politely asked her to clean it and she said it would wash off. So i washed my hands while I was there, and this is what I still left with... $50 later. There is dip on my fingers, they just look a mess. My friend goes here, so she convinced me to try it, but ill stick with my normal salon a+ in okemos.

Edit- a week later and my top coat has peeled off of 2 nails, and my dip powder chipped super bad on another nail. Never experienced this with dip before.

Got my nails done last Thursday it is now Friday and three of my nails are coming off. The shape was perfect design was absolutely beautiful! I’m just bummed because now I have to get a fill and pay for a fill just to not have my nails look like this. I’m hoping it won’t happen again next time if so I probably won’t be using this service, just too much money for one week of nails.

Was my go to place until the most recent time.

I was taken back and the nail tech started prep work and asks what color gel I wanted. I said, "oh no, I'm getting acrylics" (what I made the appt under as well). She said "Oh, be right back", and she got up and sat down to help someone else. I was left sitting there for 20-30 min before I just got up and left.

Completely unacceptable.

Love going to get my nails done with my mom once a month . Tracy does my nails and does an amazing job each time. All the employees are friendly and always willing to help

THE BEST SERVICE. Amazing attention to detail, clean, kind, and hands down THE BEST set of nails I’ve ever had. I can’t wait to go back.

tracy did my nails, and she did a really amazing job. she took her time and got all the details. definitely recommend.