Quick Facts About Elite Nails
Strengths:
1. Excellent customer service: Several comments mention the staff being friendly, kind, and punctual. They make an effort to build a good rapport with the customers, listen to their preferences, and ensure that they are happy with the results. This enhances the overall experience and makes customers feel valued.
2. Skillful and creative technicians: Multiple comments praise the nail artists for their talent and expertise. They are able to create beautiful designs, such as chrome mirror nails or acrylics, that meet the customers' expectations. Their attention to detail is also evident in the positive feedback about shaping nails and precision in application.
3. Clean and organized shop: One comment highlights the cleanliness and organization of the nail salon. A tidy environment not only provides a pleasant atmosphere but also conveys professionalism and attention to hygiene, which is especially important in a nail salon.
4. Knowledge of customers: The fact that the staff knows their customers by name indicates that they prioritize building relationships and creating a personalized experience. This level of familiarity fosters a sense of trust and loyalty among customers.
5. Additional services: Elite Nails offers extra services such as a hot stone massage during a pedicure or checking for customer satisfaction at every step. These additional offerings enhance the value of the services provided and improve the overall experience for customers.
Weaknesses:
1. Inconsistent quality: While many customers are satisfied with their experience, there are a few negative comments that mention poor service or technique. Inconsistency in service quality can be a weakness for any business, as it can lead to a negative reputation and loss of customers.
2. Lack of communication and explanation: Some comments mention a lack of communication or explanation from the staff. For example, one customer mentions waiting for 30 minutes without any explanation. Clear communication and transparency are essential to ensure that customers have a positive experience and feel informed every step of the way.
3. Upcharging and aggressive sales tactics: One comment mentions staff being pushy and upcharging for services. Aggressive sales tactics can leave a negative impression on customers and make them feel like they are being taken advantage of. It is important for the staff to be transparent about pricing and avoid pressuring customers into additional purchases.
4. Inconsistent nail filing technique: One customer mentions that their nails were filed in a way that left them feeling jagged. Consistency and attention to detail in filing nails are crucial to providing a professional and satisfactory experience. Inconsistent filing can affect the overall appearance and quality of the nail service.
In conclusion, Elite Nails has several strengths such as excellent customer service, skillful technicians, cleanliness, knowledge of customers, and additional services that enhance the overall experience. However, there are also weaknesses such as inconsistent quality, lack of communication and explanation, aggressive sales tactics, and inconsistent nail filing technique. Addressing these weaknesses can help improve the overall customer experience and maintain a positive reputation for the business.
Best TL Reviews
I had an amazing experience with Thao. She took the time to make sure I truly loved the color I chose, and made me feel very heard. I can’t wait to go back to her in the future! (My nails are the pink ones with diamonds.)
My sister (chrome mirror nails) also had a great experience with her nail artist. We will definitely be going again and recommending to everyone!
This was the worst “manicure” I’ve ever had. I walked in first thing in the morning with one other customer in there and asked for a manicure with dip powder. She filed my nails then started on the powder. She didn’t shape my nails at all like I asked and didn’t trim or shape any of my cuticles, or the skin around my nails (I’m a nurse so my hands are super dry from constantly washing them and using sanitizer). She left bright pink dip powder all over the sides of my fingers and on the pads of my fingers, then said “sorry the top coat is wrinkled. You’re done.” Do not recommend this place at all.
I usually get pedicures here regularly, and the staff are always kind and fast. Today I was treating myself to getting my nails done as well and the woman who did them, I did not get her name, but I would trust her with my life as well as the life of my first born child. I attached pictures of my nails and the inspo pic I showed her. I am so happy with them they are perfect and exactly what I wanted. I will be requesting her from here on out and potentially may ask her to be my maid of honor in my future wedding.
I received a gel mani and a jayhawk pedicure and loved it. My nails came out cute. My toe art is adorable and the leg massage was one of the longest and most relaxing that I've gotten. They double checked that I was happy with every step of the process. I would definitely go again.
Clean and organized shop, no line for a walk in (but it got busy by 11am on a Friday), and super friendly staff! Best nail place I've been to in Kansas. I really loved how they knew their customers by name! Spring for the next level up from the basic pedicure, the hot stone massage was amazing and work every penny extra. Highly recommended, I'll be a repeat customer!
Thao was sweet, very punctual and amazing to talk to. The uncle who helped with my pedicure and the tech who worked on my nails (whose name I forget) are also amazing, very gentle and considerate. I just wish they explained why I had to wait so long (30 minutes!) when they could have at least started on my pedicure bath earlier.
Staff was pushy and upcharged my service. The nail tech I had also cut my cuticles and I was bleeding after the appointment.
Just got my acrylics filled and love it! Price was good and staff was friendly. Only complaint is that my nails underneath are a bit jagged from the way they filed them.
Place Pictures
Elite Nails Info
Amenities
Health & safety
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Mask required
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
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| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 05:30 PM |
| Sunday | 02:00 AM - 04:30 PM |
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