Elsa Hair Supply

+1 954-330-0526

2401 NW 5 Ave, Miami, FL 33127 United States of America

Open Today: -

Quick Facts About Elsa Hair Supply

Elsa Hair Supply is a hair store that specializes in wigs and hair products. Based on the comments provided, we can identify several strengths and weaknesses of the store.

Strengths: 1. High-Quality Wigs: Multiple comments mention the great quality of the wigs at Elsa Hair Supply. Customers appreciate the realistic appearance, the attention to detail, and the fact that the wigs are made of real hair. This indicates that the store offers products of value and meets customer expectations in terms of quality.

2. Knowledgeable and Helpful Staff: Customers have praised the customer service at Elsa Hair Supply. They mention receiving useful information, suggestions, and even consultations in the store. The staff has been described as kind, sweet, and professional. This indicates that the store has trained and knowledgeable staff who can assist customers in making informed decisions about their purchases.

3. Good Range of Products: Customers have mentioned that Elsa Hair Supply has a wide selection of wigs, including lace wigs and unique colors. They also offer hair extensions that blend well with natural hair. The store is well-stocked and easily visible, making it convenient for customers to find what they need. This indicates that the store offers a diverse range of products to cater to different customer preferences.

4. Affordable Pricing: One comment mentions that the pricing at Elsa Hair Supply is good. This indicates that the store offers competitive pricing, making their products accessible to a wide range of customers.

5. Positive Customer Experiences: Several comments express satisfaction with the overall experience at Elsa Hair Supply. Customers mention feeling taken care of by the customer service, regaining confidence due to the quality of the wigs, and receiving compliments on their appearance. This indicates that the store has consistently provided positive experiences to its customers.

Weaknesses: 1. Poor Customer Service: One negative comment highlights a poor customer service experience at Elsa Hair Supply. The customer felt rushed, disrespected, and not treated with common courtesy. This indicates that there may be inconsistencies in the level of customer service provided by the store.

2. Lack of Professionalism: Another negative comment mentions that the store owner was on her phone and did not pay attention to the customer. The customer also felt restricted in their ability to view and touch the wigs. This indicates a lack of professionalism and attentiveness on the part of the store owner.

3. Refund/Exchange Policy: A negative comment mentions dissatisfaction with the store's no refund and no exchange policy. The customer argues that there should be exceptions to this policy, especially when the merchandise is in its original packaging and the customer received poor service. This indicates that the store's policy may be perceived as unreasonable by some customers.

In conclusion, Elsa Hair Supply has several strengths that contribute to positive customer experiences, namely the high-quality wigs, knowledgeable staff, good range of products, affordable pricing, and overall positive customer experiences. However, there are also weaknesses in terms of poor customer service, lack of professionalism, and the perceived unreasonableness of the refund/exchange policy.

Best TL Reviews

Great quality wigs! I had a consultation

in their store and they gave me great suggestions and very useful information about wigs, which is how i think i had a better experience than some other negative reviews I’ve seen (however, this is my first experience with wigs so I’d like to add that as well). I bought the wig few weeks ago. So far, so good! Easy to get adjusted to wearing and it is real hair and looks authentic. I am really pleased so far and have felt taken care of by the customer service at Elsa Hair Supply—even teaching me how to put it on properly. Many women associate their beauty & femininity with their hair—I have dealt with unexplained hair loss during covid, and I feel like I have a lot of my confidence back with the ability to wear this out and style it as if it were my own hair. You can tell the attention to detail as well—down to the scalp, it looks like it is mine! I have received compliments on how good my hair looks and shock from the few people I’ve told that this is a wig. I have yet to do my first wash, but I am looking forward to wearing this wig more and hopefully continuing to purchase from Elsa Hair Supply. Thank you so much!

I had a terrible experience at Elsa hair supply As a business owner my self I understand the importance of providing great customer service. I arrive to her store a few minutes before 5 it was my first time there and I did not know the hours she was very rude from the begging however she said we can come in. She asked us to try to be quick cause she needed to leave as it was her birthday. We wished her a happy birthday thanked her for allowing us in and were very cordial and respectful.We tried to look as quick as possible and purchased 2 wigs for a total of 125$ however this purchased was made in a rush as she kept asking us to hurry the entire time we were there. We advised her it was our first time buying one so we were not sure what to get. That was yesterday, this morning we went there to exchange the wigs we purchased in there new packaging completely intact for a more expensive wig $250 and the same clerk was rude upon our arrival did not great us say good morning or anything instead went into speaking about how she did not force us to buy the wigs and how it was not her fault we came at that time. She then stated she could not do the exchange cause she was not the owner of the store but clearly she is!!!! Over all very bad customer service not reasonable don’t shop where your not respected or treated with common courtesy. There is a no refund no exchange sign but there are exceptions to that when the merchandise is in its original packaging and the owner of the store was rushing you the entire time you were there and giving you bad service. I asked her to do a one time courtesy due to the circumstances of the situation and the service we were provided but, she refused she stated the owner is in China! but she is the owner according to the neighbors! She made my mother extremely upset with her lack of common courtesy and behavior so we decided to leave.

This beauty supply is really professional and has such beautiful wigs and lashes. Def come here if you need a quick fix and cute look!! Love it

This was a horrible experience. This woman didn’t look up from her phone once. And I wasn’t even allowed to stand at the counter to get a better look. She took the wigs down that I wanted to see and went back to her phone and I had to wait behind the sign and look from there. Without seeing the inside or touching the wig she told me all of them were $350 no matter what length or style I asked for and confined to look down at her phone. I wouldn’t dare spend my money here.

I like supporting this beauty supply because their products are best quality the pricing is good. If searching for human lace wigs and a unique color, this is the best place to go. I was able to get help quickly to find what I needed. The items were well stocked and easily seen. The lady was helpful and friendly. I had no issue to touch the wig and getting what I needed. I got a 24 inches body wave wig with HD lace. The hair is so soft, full and length is even longer than 24 inches and it looks very long. No smell No shedding. The lace is thin also matches my skin tone very well. My hair styelist like the wig and she said it is very good unit and knots are small. I am so in love with this wig and I got a lot of compliments. Don't hesitate to visit this wig store, you won't regret believe me! Elsa is best wig store in town. I recommend their wigs for everyone. I will be back again!

Elsa is very helpful and nice! The wigs are very good quality and affordable.

Seller is so kind and sweet. The extensions blend so well with my natural hair and it’s super soft and beautiful. I am so happy. Will definitely buy hair from here again.

This place is awesome, the customer service is great ! They have competitive pricing in human lace wig and hair extensions. My friend refers me here because they have great quality wig and the lace of the wig is so good for marching my skin tone. I am very pleasantly surprised by the quality of the wig. The density is excellent and the length of the wig is good for 40 inches. The wig smells good and no shedding. I will definitely make this my new wig supply store! Elsa treated me well and I even had small gift for my birthday. Thanks for her great service and professionalism.