Essex Chef

+44 1708 890490

34 High St, Aveley, South Ockendon RM15 4AD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Essex Chef

The strengths of Essex Chef place, as mentioned in the comments, include:

1. Excellent kebabs, pizza, pies, battered sausage, and large cod. 2. Proper chips made from scratch and not frozen. 3. Generous portions on all menu items. 4. Friendly staff and good customer service.

These strengths contribute to the positive dining experience for customers, making them highly recommend the restaurant. The delicious food, especially the meat and chips, is a highlight for many customers. The staff's friendliness and good service also enhance the overall experience.

However, there are also several weaknesses mentioned in the comments:

1. Inconsistency in food quality: One customer experienced a strange taste and smell in their kebab, leading to them feeling sick. Another customer received mouldy chicken. These incidents indicate a lack of quality control, which can be concerning for customers. 2. Poor customer service: In one instance, a customer who received bad meat was shouted at by the restaurant staff when they called to complain. Another customer mentioned that the staff ignored their instructions and had bad manners when ordering over the phone. Rude and dismissive behavior towards customers shows a lack of professionalism and regard for customer satisfaction. 3. Long delivery time and cold food: One customer had to wait 1 hour and 30 minutes for their delivery, and when it arrived, the food was cold. The delivery driver also failed to apologize for the delay. Another customer had to chase up their order and it took 1 hour and 20 minutes to arrive. Late deliveries and cold food are significant issues that can result in a negative dining experience. 4. Inaccurate orders: One customer received the wrong order, despite complaining about the initial moldy chicken. This indicates a lack of attention to detail and accuracy in fulfilling customer orders. 5. Dirty restaurant: One customer mentioned that the place was filthy when they visited. A dirty environment can be off-putting for diners and is a potential health concern.

These weaknesses highlight areas where Essex Chef place could improve to provide a better experience for customers. The restaurant should focus on consistent food quality, efficient delivery, respectful and professional customer service, accuracy in order fulfillment, and maintaining a clean establishment.

In conclusion, while Essex Chef place has strengths such as excellent food options, generous portions, and friendly staff, there are significant weaknesses in food quality, customer service, delivery efficiency, order accuracy, and cleanliness. Addressing these weaknesses would greatly improve the overall dining experience and customer satisfaction at Essex Chef place.

Best TL Reviews

One of the best around, excellent kebabs and pizza also pies, battered sausage etc, highly recommend large cod you wont find better. Also their chips are proper chips and not made from frozen. Generous portions on everything and they deliver!

All food was delicious especially the meat and chips I loved it . Definitely recommend coming here. Staff were also very friendly.

Ordered a chef special kebab as I have done for the past 3 years. Opened the bag looking forward to my meal. As we do took a bit from box to eat as I put on the plates. Was struck with the strange taste and smell started to heave and ended up being sick, (bad lamb shish). Phoned and they offered to bring another, told them not shish it’s bad, just both doners pls. now past the thought of eating anything. My kebab arrived all £16.50 please see the photo a complete joke. Phoned back to be shouted at and told I was wasting their food, do me a favour you sold me the bad meat to start with. Poor delivery driver had to make 3 visits the last to bring back my money but if he looks on the bright side he will never ever have to come here again. Whatever happened to customer service it was your bad service and you shout at me. I have to say always liked your kebabs but never again

DO NOT GO HERE!!! First off delivered my food after 1hr and 30mins and the chicken was mouldy!!!! ???? phoned and complained and the driver brought me the same order after waiting another hour, and they got my order wrong!!! Phoned them AGAIN and they said I will get a free order next time I order.

Went in there today and requested my FREE order and they played ignorant and said they don’t know what I’m talking about!!!! The lady got rude and raised her voice to me and my partner, called my partner ‘little man’ even though he towered her!!! The language they used was disgusting and was laughing!!!!

WOULD NEVER GO BACK HERE AGAIN!! And to be honest, iv always had delivery never been in the place, but it was filthy in there!!!

I had the best chips there and the staffs r so friendly.

I had already stopped ordering over the phone due to bad manors. And ignoring instructions.

But I went in yesterday and asked for freshly grilled lamb donor that’s really soft with no colour on it. They refused telling me the pre cooked in the pot is soft.

I explained that I don’t like it how they do it. He picked a piece out that looked soft and said see it’s fine as it is. Only option.

So I had it: and put the whole lot in the bin. £7.50 meat/chips. Where other places charge £5.50 and are much better.

They refused to make it to suit me. So I’ll NEVER RETURN to this shop bow

Rude staff. Expensive, and mediocre food at best.

So much for the customer is always right.

Rubbish service yesterday. Was told 40 minutes for delivery but took 1hr and 20 mins to arrive. Even that was only after I phoned twice to chase up my order. It was cold when it arrived and the delivery driver didn't even apologise. Will never use this place again and would advise others not to bother.

Friendly staff, and food was amazing