Excel Hair & Nails

+1 949-360-9090

26895 Aliso Creek Rd Ste D, Aliso Viejo, CA 92656 United States of America

Open Today: -

Quick Facts About Excel Hair & Nails

Excel Hair & Nails Place, located in Orange County, is an all-in-one salon that offers both hair and nail services. Customers have commented on the strengths and weaknesses of this salon, providing various insights into their experiences.

One of the strengths highlighted by customers is the convenience of being able to get both hair and nails done at the same place. This saves time and allows for a more efficient self-care routine. Additionally, customers appreciate the option to make appointments in advance, as the salon can get quite busy. This helps in managing expectations and ensures that customers are seen in a timely manner.

The atmosphere of Excel Hair & Nails Place is also highly praised. Customers describe it as love, love, love, with a welcoming and enjoyable ambiance. The staff is specifically mentioned as being kind and friendly, creating a positive experience for customers. They feel comfortable and at ease during their visit, enhancing their overall satisfaction with the salon.

The quality of the services provided at Excel Hair & Nails Place is another strength mentioned by customers. The speed and expertise of the nail technicians are appreciated, with customers commenting on how fast their nail fills were completed. The pedicures are also described as heavenly, leaving customers relaxed and rejuvenated. The excellent work done by Danny, a manicurist, is specifically highlighted, with customers recommending booking appointments with him in advance due to his popularity and busy schedule.

The hair stylists at Excel Hair & Nails Place are also recognized for their skill and professionalism. Customers mention Joni Nguyen as being particularly impressive in her ability to deliver great work on hair, including permanent treatments, color, and cuts. Her friendly demeanor is also appreciated, making customers feel comfortable and satisfied with the services provided.

The cleanliness and layout of the salon are strengths that contribute to a positive experience for customers. The salon is described as clean and well laid out, preventing a crowded feeling even during busy times. This attention to cleanliness and organization adds to the overall ambiance and comfort of the salon.

An online booking system through Booksy is another strength of Excel Hair & Nails Place. Customers appreciate the convenience of being able to book appointments and choose their preferred technicians directly from their phones. This streamlines the appointment booking process and adds to the overall convenience of using the salon's services.

However, there are also some weaknesses mentioned in the comments. One customer expresses dissatisfaction with the lack of English-speaking staff, which made it difficult for them to communicate their desires effectively. This language barrier can lead to misinterpretations and potentially unsatisfactory outcomes.

In another comment, a customer had a negative experience with the nail service. They felt that the technician did not fulfill their request to color the whole nail, instead leaving a gap between the cuticles and the gel color. This resulted in nails that appeared old and not up to the customer's expectations. Dissatisfaction with treatment outcomes can significantly impact the overall customer experience and potentially deter them from returning to the salon.

Another customer encountered an issue where the salon mistakenly dyed their entire hair instead of just touching up the roots for highlights. This resulted in an incorrect color and an unwanted outcome for the customer. Miscommunications or misunderstandings regarding treatment requests can lead to disappointment and frustration for customers.

In conclusion, Excel Hair & Nails Place has several strengths that contribute to a positive customer experience. The convenience of an all-in-one salon, a friendly atmosphere, skilled staff members, and an online booking system are all factors that customers appreciate. However, there are weaknesses mentioned, such as a language barrier and instances of misinterpretation of treatment requests. These weaknesses can negatively impact the customer experience and should be addressed by the salon to ensure customer satisfaction.

Best TL Reviews

All in one salon. Do your nails and hair at the same time. It's best to make an appointment. They can get pretty busy.

Love, love, love the atmosphere and women who did my nails and pedicure. The fill was so fast and pedicure was heavenly. I will be back. I don’t live here but this is my nail salon when in OC.

Favorite nail salon ever! great people, kind staff, and I even enjoy getting my hair styled here every once in a while! Danny is the best manicurist ever! so if you want some great nails be sure to book an appt with him in advance because he is very busy! All of the hair stylists and pedicurists here are great too! These are my dip manicure halloween nails done by Danny! How amazing are they?!

This review is for Joni Nguyen. I have been very impressed by Joni and her ability to

Do such great work on my hair: permanent, color and cut are beautifully done! She is very friendly and yet very professional! I heartily recommend her to anyone who wants great work done on their hair!

I go to Excel every two weeks for Dip Powder (nails by Tammy) and Gel Pedicure (nails by Mimi). It is always clean, and the staff are kind and friendly. They are on Booksy, so it is super easy and convenient to book your appointment an your preferred tech from your phone! Very happy to have found this salon.

Love coming here! The salon is clean and well laid out so it doesn’t feel crowded even when they’re busy. Lynn does my nails and her work is always wonderful! She manages to keep my heels soft, and my nails gorgeous without it even tickling! Super convenient that I can book online too. Highly recommend!

The worst nail job I've ever had.... The lady insisted on leaving a huge gap between mu cuticles and the beginning of the gel color claiming that "it lasts longer" even though I told her I don't like that and please color the whole nail... I left the salon with my nails already looking like a week old... Never going back.

they will not understand what u want to do since none of them speak english. also, i wanted to touch up my roots for highlights and they started dyeing the whole thing! little did i know, even the color was wrong