Excellent Nail Spa

+1 661-726-1111

1821 W Ave I, Lancaster, CA 93534 United States of America

Open Today: -

Quick Facts About Excellent Nail Spa

Excellent Nail Spa place has both strengths and weaknesses based on the comments provided. Let's begin by discussing the strengths:

1. Quality service: Several customers have praised the quality of service they received at Excellent Nail Spa. The first comment highlights the exceptional pedicure and the nail technician's ability to make the customer's feet look beautiful. This indicates that the spa has skilled and competent staff who perform services to a high standard.

2. Kind and friendly staff: The first comment also mentions the nail technician's kindness and friendliness. This is a positive attribute as it contributes to a pleasant and welcoming atmosphere, making customers feel comfortable during their visit.

3. Reasonable pricing: One customer expresses satisfaction with the pricing at Excellent Nail Spa, considering it to be reasonable. This is an advantage as affordable prices can attract customers and encourage them to return for future services.

4. Positive experience for newcomers: A customer who recently moved to the area was pleasantly surprised by the service and pricing at Excellent Nail Spa. This indicates that the spa is capable of providing a positive experience to new customers, potentially attracting a larger customer base.

5. Cleanliness: One customer mentions that the spa is clean, which is an important factor for maintaining a sanitary environment and ensuring customer satisfaction. This reflects positively on Excellent Nail Spa's commitment to hygiene.

Now, let's discuss the weaknesses:

1. Inconsistent service: While several customers had positive experiences, there are a few negative comments highlighting issues with the service. One customer mentions that their nails were not done as requested, with the gems applied incorrectly and falling off soon after. This suggests that there may be inconsistency in the quality of service provided by the technicians.

2. Unprofessional behavior: A customer accuses a staff member named Kathy of verbally assaulting them in front of others, raising concerns about the level of professionalism at the spa. This incident could harm the spa's reputation and potentially deter future customers.

3. Injury during service: Another customer claims to have experienced a cut during a pedicure, resulting in bleeding and pain. This indicates a potential lack of attention to detail and proper training of the nail technician. Additionally, the customer mentions that the establishment is unsanitary, which raises concerns about overall cleanliness and hygiene practices.

4. Rushed service and poor customer service: One customer complains about a rushed appointment, a nail technician with a bad attitude, and the use of old and dried-up gel polishes. This suggests a lack of attention to customer satisfaction and a focus on speed rather than quality.

In conclusion, Excellent Nail Spa has strengths in terms of quality service, kind and friendly staff, reasonable pricing, positive experiences for newcomers, and cleanliness. However, there are weaknesses in terms of inconsistent service, unprofessional behavior, potential injury during services, and rushed service with poor customer service. It is important for the spa to address these weaknesses to ensure customer satisfaction and maintain a positive reputation.

Best TL Reviews

This was the best pedicure I’ve had! So good with my terrible feet. She made them look beautiful and was incredibly kind and friendly in the process. Totally recommend!

LOVED MY EXPERIENCE HERE!!!! WILL BE BACK!!!! HAVE FOUND MY NEW HOME FOR EYEBROW WAXING AND NAIL NEEDS!!!!! Very reasonable pricing and great service!!!!!! Had Kathy do my eyebrows and was very skeptical at first but after she did them I was pleasantly surprised!!!!! Drove in from another town we just moved to and it's well worth the time to get the awesome service at such a great price compared to what I paid back east!!!!!

I wasn't going to go because I read the reviews but the service was amazing my nails look amazing.

absolutely horrible. i showed them a picture of how i wanted my nails, when i tried to explain that i wanted them exactly like the picture, the lady seemed to get mad at me. she didn’t put the gems on correctly.. instead she put them upside down. on their side and crooked. i can tell that she also didn’t know how to apply them at all. two of the gems came off ! not even the first day i’ve had them on. it came off within the first hour !! they charged me and my sister 50$ for the 35$ pedicure we chose. definitely never coming back.

Had a great first experience with my nieces. Went back alone and had a very relaxing time. Love the staff and how clean it's been both times. Can't wait to go again and again I'll be a regular

8/13/22. Kathy verbally assaulted me in front of all of her employees & customers because she said I took 30mins. to choose the nail polish. Unprofessionalism at the highest level! I have contacted the California State Department for consumers. I fear for the safety of the workers and customers.

HORRIBLE the man that did my pedicure cut my skin I ended up bleeding shortly after don't come here kuz they will cut your skin I was in pain for a good 2 days after that he still had the never to ask for a tip in the end after seeing the blood this place is also very unsanitary go anywhere else plenty of other good shops in town with more professionalism!!

Nail tech Rushed my whole nail appointment! She had a horrible attitude and her breath smelled! Super over prized! The gel polishes dried up and old! Probably not even real gel some knock off s**** didnt even getwhat o asked fof