Exotic Nails (Powdersville)

+1 864-295-9499

3510 SC-153 A, Greenville, SC 29611 United States of America

Open Today: -

Quick Facts About Exotic Nails (Powdersville)

Exotic Nails (Powdersville) is a nail salon that has received mixed reviews from customers. While there are many positive comments about the cleanliness, professionalism, and customer service of the staff, there are also a few negative comments regarding confusion with services and disappointment with the outcome of the services received. In this analysis, we will highlight the strengths and weaknesses of Exotic Nails based on the provided comments.

Starting with the strengths, it is mentioned multiple times that Exotic Nails is the cleanest and best nail salon in the area. This is a significant strength as cleanliness is essential in a salon to ensure hygienic practices and create a comfortable environment for customers. The fact that the salon has been able to maintain this standard of cleanliness over the years is commendable and speaks to their commitment to providing a high-quality experience.

Another strength mentioned by multiple customers is the professionalism, friendliness, and knowledge of the staff. The fact that the staff have been at Exotic Nails for over 10 years demonstrates their experience and expertise in their craft. Customers appreciate the professionalism displayed by the staff and feel comfortable and well taken care of during their visits.

Additionally, the implementation of a loyalty program, where customers can earn discounts after a certain number of visits, is seen as a positive aspect by customers. This shows that Exotic Nails values their loyal customers and wants to incentivize them to continue to choose their salon for their nail care needs. Loyalty programs can help build stronger relationships with customers and encourage repeat business.

Moving on to the weaknesses, there are a few areas where customers have expressed disappointment. One customer mentioned that there was confusion about the service requested for their sister, resulting in the inability to get their nails done at Exotic Nails. This highlights a lack of communication or understanding between the customer and the technician. This mistake could have been avoided with clearer communication and better training for the staff.

Another weakness mentioned is the outcome of a pedicure service. The customer was disappointed with their cuticles and the dullness of the polish. This indicates a lack of attention to detail or skill in executing the service to the customer's satisfaction. Consistency in service quality is crucial for a nail salon to maintain a positive reputation and retain customers.

Lastly, the negative experience mentioned by a customer who had to go to another salon to get their nails done due to time constraints raises concerns about appointment availability and management. While it is positive that the customer was able to secure an appointment on short notice, it is important for the salon to properly manage their schedule to avoid any inconvenience for customers and ensure that all booked services can be accommodated.

In conclusion, Exotic Nails (Powdersville) has several strengths, including cleanliness, professionalism, and a loyalty program. However, there are also weaknesses like miscommunication regarding services, inconsistency in service quality, and potential scheduling issues. Addressing these weaknesses could help Exotic Nails further improve their customer experience and solidify their position as a top nail salon in the area.

Best TL Reviews

This is hands down the cleanest and best nails salon in the area. I’ve been coming here for years and have always been very happy with the service. The staff here have been here for over 10 years and everyone is very professional, friendly, and knowledgeable. Highly recommended. They recently rolled out the loyalty program where you earn 20% off after 5 visits so make sure to grab the loyalty card next time you come!

I’ve been going to Exotic Nails since I moved to the area in ‘09. All the technicians are great! Any time I’ve tried another nail salon, my nails just don’t turn out as nice and I’m disappointed and regret not using Exotic Nails. They are worth having to wait for if you don’t have an appointment in the first place!

Was excited about sharing a salon visit with my sister. We understood that one tech would serve both of us. 1st issue- there was some confusion about the service my sister requested for me (gel polish over acrylic). The tech thought she meant gel only. The tech stated she could not do my nails due to time constraints. I had to go to another salon to get my nails done.

Since the pedi was booked I stayed for that service. I was ready for the pedi because I hadn’t had one since September. 2nd issue - Very disappointed with the outcome of my pedi. My cuticles look awful and the polish looks dull. Just got them done on Friday! Abby was a nice person but the service was not what I excepted. Would not consider returning.

I called at 430 and was able to get an appointment at 515. Got there a little early and was taken care of immediately. When I walked in my nails were broken thin and super sore. Abby took excellent care of me. She took her time and never hurt my already sore nails. It's about an hour drive for me to go here but the care i was given makes the drive worth it. I highly recommend.

I would not go anyplace else to get my nails done! Great people, doing a great job!

I had my nails done there today and they did a fantastic job!

Thank You

The tech was very nice and followed my design request to a T! I brought in a photo showing what I wanted and the young woman working did a very great job. Will be using the nail salon from now on

Love this place! (Mark is my favorite!) He does a great job and is always willing to try whatever ideas I bring him. The salon is very nice and clean. Appointments are easy to schedule and they get me in and out. Highly recommend!