Expert Nails and Spa

+1 502-709-4070

5023 Mud Ln, Louisville, KY 40229 United States of America

Open Today: -

Quick Facts About Expert Nails and Spa

Expert Nails and Spa has received a mix of positive and negative comments, which provide insight into the strengths and weaknesses of the establishment.

One strength highlighted in the comments is the skill and attention to detail of the nail technicians. Kenny and Hannah are praised for their exceptional work and the result of their services. They take their time to ensure that everything is perfect, resulting in great-looking nails. Customers appreciate the professionalism and expertise of the technicians, specifically mentioning that Hannah is the best nail tech they have ever had. This indicates that the salon has skilled employees who are capable of delivering high-quality nail services.

Another strength of Expert Nails and Spa is the relaxed atmosphere of the salon. One customer mentions that the general ambiance of the place is relaxed, which contributes to a positive experience for clients. A welcoming and comfortable environment can make customers feel at ease during their visit, enhancing their overall satisfaction.

On the other hand, the comments also shed light on some weaknesses of Expert Nails and Spa. One major concern is the incident where a technician caused a deep injury to a customer's nail and skin. The customer expresses immense pain and dissatisfaction, emphasizing the need for the technician to be retrained and take responsibility for their actions. This incident raises questions about the quality control and oversight at the salon, as well as the training and skill level of the technicians.

Another weakness mentioned is the inconsistent quality of service. While some customers have had amazing experiences and are extremely satisfied with their nails, others have had disappointing experiences. Issues such as a sloppy and uneven paint job, oversized designs, and paint spots indicate a lack of attention to detail and inconsistency in the service provided. This inconsistency can lead to dissatisfaction among customers and impact the overall reputation of the salon.

Despite the weaknesses, positive comments also highlight the friendly and professional nature of the staff. Customers mention that the entire staff is kind, friendly, and accommodating. This implies that the salon has a customer service-oriented approach, which is a strength in terms of creating a positive experience for clients.

In conclusion, Expert Nails and Spa has strengths in terms of skilled nail technicians, a relaxed atmosphere, and a friendly staff. However, weaknesses include incidents of injuries, inconsistency in the quality of service, and the need for better training and quality control. Addressing these weaknesses through improved training and oversight could help enhance the overall customer experience and reputation of the salon.

Best TL Reviews

Kenny was great! My French tips look great and the color on my toes ( not featured but still great)does too! He really took his time to make everything perfect. The atmosphere of the salon is also very relaxed in general. I would recommend ????

I’m not one to spew negative reviews but I have to regarding Expert Nails & Spa. Unfortunately I had a terrible experience today that I need to share. As someone who’s has nails done professionally for easily a decade (and at this location since 2019), today was the first time a technician dremmeled through my nail into my skin. I do not get acrylics and the technician was aware my nails are real. My finger is still throbbing in pain and stings to the touch. I can only hope it recovers by tomorrow before work since not only am I left handed, but type almost nonstop.

Please see attached photos. It spewed blood and almost caused me to vomit from the pain. Clearly Nails Expert and Spa needs to have the technician retrained and to learn how to take responsibility for his actions instead of blaming the tool, since I’ve never had an injury like this before or known anyone who has. Depending on the severity this injury leads to, I may have to see a doctor as it’s a very deep injury.

Nails Expert and Spa, I expect someone to reach out regarding this injury, because it’s ridiculous and needs to be addressed. I left because the pain was immense, even though I still have leftover dip clearly on my nails because I was not going to let the technician continue after this.

The person that did my nails did an AMAZING job. He changed up the design a bit, but they still look good.

Horrible gel paint job by Kevin.

The design was sloppy and uneven, with the elements way too big for my nail. I had paint spots on two of my fingers and clear coat on one. This place was great a few years back, super disappointed!

I am in love wit my nails. Hannah never disappoints when it comes to my nails. She is by far the best nail tech I have had. Everyone of the staff there are super friendly. Love this place.

Sarah! She is exceptional! Great personality, and does the best nail shaping I’ve ever had, especially Stiletto’s! Overall incredible service :) Love this place and their staff so much!

I absolutely love this place and have been going here for years. I have never walked out of here unsatisfied. I have never felt rushed nor have a ever felt like a bother. They answer any questions you have about anything, and explain why in detail. Jenny and May are amazing! My mother and I make monthly trips to see these ladies. They never disappoint

Love love love this place Jenny has been doing my nails and toes for years. She is very professional and does not rush at all. She always makes sure you are satisfied and happy with your service. She is a pleasant person and such a great tech. The entire staff had been nothing but kind and nice every visit. Highly recommend.