Quick Facts About Family Nails Care and Spa
Strengths:
1. Skilled Employees: Several comments mention that the employees at Family Nails Care and Spa have great technique and steady hands. They are able to deliver high-quality nail services, such as gel manicures and pedicures, that last for a long time. This indicates that the employees are well-trained and experienced in their craft.
2. Variety of Services: The salon offers a range of services, including ice or hot stone massages. This adds value to the customer experience and allows them to customize their treatments based on their preferences. It shows that Family Nails Care and Spa is dedicated to providing a comprehensive range of services to cater to different needs.
3. Reasonable Pricing: One customer mentions that the prices at Family Nails Care and Spa are great. This is a strength as it attracts customers who are looking for affordable yet high-quality nail salon services. Offering reasonable pricing can help to build loyalty and attract a wider customer base.
4. Convenient Location: A customer mentions that the location of the salon is convenient for them. Having a convenient location can attract more customers, as it makes it easier for them to visit and access the salon. This can be advantageous in terms of attracting new customers and increasing customer loyalty.
Weaknesses:
1. Poor Time Management: Multiple comments highlight issues with time management at Family Nails Care and Spa. Customers experience long wait times before their services begin, appointments are not honored promptly, and there seems to be a lack of organization. This can be frustrating for customers and may lead to a negative impression of the salon. Poor time management can also lead to a loss of customers who are looking for efficient and timely services.
2. Communication and Customer Service Issues: Several comments mention poor communication and customer service at Family Nails Care and Spa. Customers have experienced being called liars, having their integrity questioned, and being treated poorly by employees. Additionally, one customer mentions that the technician ate garlic food during the service, leading to an unpleasant smell on their hands. These incidents indicate a lack of professionalism and customer-centricity, which can result in a negative customer experience and potential loss of customers.
3. Inconsistent Quality: There are mixed reviews regarding the quality of services provided at the salon. While some customers have had positive experiences and praise the skilled employees, others mention issues with messy nail jobs, bubbles in the nails, and inadequate drying. Inconsistency in service quality can negatively impact the reputation of the salon and make it difficult to build a loyal customer base.
4. Lack of Managerial Support: One customer mentions that they were unable to speak with a manager when seeking a solution to their issues. This indicates a lack of support and responsiveness from management. A strong managerial presence is essential in resolving customer complaints and ensuring that the salon is meeting customer expectations.
Overall, while Family Nails Care and Spa has strengths in terms of skilled employees, a variety of services, and reasonable pricing, it also faces weaknesses in terms of time management, communication and customer service, inconsistent quality, and lack of managerial support. These areas need to be addressed and improved upon in order to enhance the overall customer experience and reputation of the salon.
Best TL Reviews
I went yesterday to have a pedicure and they had me in the chair for 40 minutes before beginning. I also wanted to get fills but I didn't have enough time. I made an appointment for this morning at 10 AM and when I arrived at 9:55 my tech was busy. I sat for half an hour waiting and another Tech took my Polish off at which time I set my own bottle Polish on the counter to be used. Long story short when it was time to Polish my nails, my Polish was not anywhere to be found. My Tech Ben did not believe I brought my Polish in and looked at the cameras on his phone in front of other customers. I explained to him I had my own polish yesterday and it was the same bottle that I had used. After he was looking at his cameras on his phone and showing me in front of other customers it was determined that I had placed the bottle of Polish on the counter and one of his techs had removed it and put it in with their stock. This was very embarrassing and humiliating to me. I have been a customer there for a long time and very disappointed that my integrity was questioned. I could not believe the owner would pull his phone out and review cameras in front of customers and discuss this. I did tell him he would not have to worry about me again as I will not return to that business. I also informed them I did not appreciate being called a liar and of course he denied that.
I love it! The Employees are the best. Great technique and steady hands. They even offer an ICE or Hot stone Massage and wow! The best in town easily.
I have been here at least four times now and I have been very happy with the service. I get gel done to my nails and they last about two weeks. They put enough gel clear coats to last. Other places I have went do not. I also had a pedi once here and it was wonderful. She really applied a lot of pressure to the message and it helped relax and rejuvenate me! Not sure why there is bad reviews. Maybe depends on the technician you get. I have been very happy with my service and nail tech.
I had a terrible experience here -They took 20 walk in pedicures before taking me and a family member I came with- We called 2 hours before to set an appointment. After being seated, they did the messiest job on the two of us. They only had 1-2 people doing manicures, and if a “regular” came in, they would immediately take them before us. They put layers and layers and layers of nail polish on, and disregarded errors with previous layers before setting them in the light. We both have bumps and bubbles in our nails. Never going back for a service.
I must say that this place is GREAT ! I have taken my wife to many different nail salons and this place is by far the best. The employees are amazing. They are so nice and great at what they do. They always do their best and we love this place. Prices are great!!! We try and tip really good because of the quality of work. Never have any issues, perfect place to go and get multiple treatments.
This is not a scam, I feel really bad for taking my daughter to your spa. And you called her and threated her and accused her of scamming. Not only she got a toe infection after the girl dig too much into her skin. But the full set of nails that they made on her were not dried completely. They could not work on her the following day because they opened at 12pm, so we went to another salon that where they were fully concerned of my daughter's nails and the job family nails had done. According to the nail specialist the technician from family nails care and spa had left air bubbles and water inside which it could be extracted cause of the glue. My daughter's nails have molded and turned green. I called the spa looking find a solution but the people refused to transfer me to the manager and hung up the phone. And if this was a scam I would'nt be exposing my face like the owner says. My daughter has been submitted to the hospital and yes Indeed it's a fungus. This is not a scam this is very serious.
This was my first visit here. When I walked in there was one person being serviced. I had an amazing experience! The location is convenient for where I travel, all of the staff were attentive to my needs and my technician took her time. I truly feel I got my money's worth. This is my new go-to! Note: make appointments! Before I could finish my pedicure (30-45min) they had @ waiting room of 2/3 people in addition to all chairs being filled with clients. I definitely will return????
I called for an 11:30 appt. Arrived early and requested a pedicure and gel nails. Everyone was friendly, nice. Tech put one of my nails on crooked and then when I said something she said she would fix it, then ripped it off, painfully. She said "oh it hurt?, sorry" She corrected her demeanor after I told her my nails were thin because of pregnancy. Did not give me a choice for the design on my nail. Apparently she Ate some garlic food when I went to wash my hands so when she finished my set my hands smelled like garlic. It was 80$ my husband gave her 100$. She didnt ask him did he want change, just said "thankyou!" and kept the extra 20$. I would have given her ten because I know how to tip. Pedicure was good. Overall my nails were okay. Customer service could be better.
Place Pictures
Family Nails Care and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
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