Fantastea

+44 1865 236980

36 High St, Oxford OX1 4AN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Fantastea

Fantastea Place, based on the provided comments, has several strengths and weaknesses that can be analyzed. This information can be used to determine the overall experience and quality of the bubble tea shop.

One of the main strengths of Fantastea Place is its wide variety of bubble tea flavors and shaved ice desserts. Customers appreciate having a range of options to choose from, allowing them to find a flavor that suits their taste preferences. Additionally, the shop has a spacious sitting area and a cozy atmosphere. This provides customers with a comfortable and relaxing space to enjoy their drinks and desserts.

Another strength mentioned by a customer is the shop's convenient location on the main road. This is beneficial for customers who are exploring the Oxford high street, as they can easily take a quick break to enjoy a refreshing drink at Fantastea Place. The location also increases the visibility of the shop, attracting more customers.

The fruit booster jumbo and matcha with red bean are specifically praised by customers for being refreshing and tasty. Positive comments regarding specific menu items indicate that Fantastea Place offers high-quality drinks that satisfy customers' taste buds. The reference to the matcha with red bean not being too sweet suggests that the shop takes into consideration the balance of flavors, catering to customers who prefer drinks with a less sweet taste.

Additionally, Fantastea Place is commended for providing authentic Asian flavors. The Taro Milk tea is specifically highlighted as one of the best Taro Milk teas the customer has had. This demonstrates that the shop focuses on creating a genuine and enjoyable experience for customers seeking traditional Asian flavors.

Despite these strengths, there are a few weaknesses mentioned in the comments that indicate areas where Fantastea Place can improve. One comment highlights a disappointing visit where the female employee added a grape stem into the customer's drink. This incident suggests a lack of attention to detail and quality control. Additionally, the employee's behavior when asked for a straw was seen as unprofessional and rude. This negative experience affected the customer's perception of the shop and made them more cautious about returning.

Another comment mentions a negative encounter with an employee who was rude and had a nasty attitude when asked about shaved ice desserts. This indicates a lack of customer service skills and a failure to create a welcoming and friendly environment for customers. Improving customer service is necessary to ensure that all customers feel valued and respected during their visits.

In conclusion, Fantastea Place has several strengths such as a variety of bubble tea flavors and a cozy sitting area. The positive feedback regarding specific beverages also indicates the quality of the drinks. However, there are weaknesses in terms of attention to detail and customer service that need to be addressed in order to enhance the overall experience for customers. By focusing on these areas, Fantastea Place can continue to attract customers and provide an enjoyable bubble tea experience.

Best TL Reviews

There was a variety of bubble tea flavours and shaved ice dessert.

They have a big sitting area and place was cozy. Located in main road which is perfect for a quick break when touring Oxford high street. The fruit booster jumbo was very refreshing and the matcha with red bean was very tasty and not too sweet

I usually really love this place and go often but honestly today’s visit was really disappointing. The female employee put the entire grape stem into my grape booster so that I had to keep picking it out of my mouth throughout the drink, and when I asked for a straw, flung a dripping wet straw onto the counter. I do come here often, and it is usually very good — but this has made me more cautious going forward.

I loved this place. The best Taro Milk tea I ever had. Not too sweet for those who wish for an authentic Asian taste. It was busy, and that says how great they are. The owner apologised for waiting, but I would wait for such a great tea even more. :)

In a desert of mediocrity we found our oasis - Fantastea. The tapioca was chewy and sweet, the tea was refreshing, and the shaved ice was delicious. Although it’s a bit of a walk from St. Peter’s, it’s definitely worth a visit.

Lovely quiet place with nice view and good location. Never had drink with red bean before and was delicious!! My partner is very fussy and he love it as well :)

Only recently found this gem of a place, now I can’t stop going. The staff are brilliant I was there around half 5 today, I got a strawberry & cream (Pink Lady) it was delicious. There was a lovely lady who served me I wish I got her name, she was so kind and sweet. I really enjoy coming here every time I’m in town. The prices are very good also, lots of options for drinks. Again staff are lovely, especially the one who took my order today :-) you’re awesome!

The best bubble tea in Oxford! Had mango booster, it even has real mango within it, taste completely different from other tea shop. If you love the fruit tea with real fruit in it, definitely try this shop.

Disappointing to be honest. Went in with a friend to ask if they had some of the mango shaved iced. They didn’t, which was okay. But the employee that served us was rude about it. We asked her if they had any other shaved ice desserts. She replied with a “No, that’s literally what I just said.” Her attitude was so nasty.

We left after that as we didn’t feel welcome. Customer service should definitely improve.