Quick Facts About Fantasy Nails
Fantasy Nails receives mostly positive reviews from customers, highlighting several strengths of the salon.
Many customers note the beautiful and clean salon, which creates a pleasant and comfortable atmosphere for the clients. This is an important strength as a clean and inviting environment can significantly enhance the overall experience for customers. Additionally, the comment about the salon being beautifully decorated reinforces this strength, suggesting that attention to detail in the salon's aesthetics is appreciated by customers.
The service at Fantasy Nails is highly praised in the reviews. Customers mention the amazing service provided by the friendly and welcoming staff. This strength is crucial for any service-oriented business as it directly affects customer satisfaction levels. The fact that multiple reviewers mention feeling comfortable and welcomed at the salon indicates that the staff prioritizes creating a positive experience for their customers. The patience shown with a customer's 4-year-old child also highlights the salon's commitment to providing a peaceful environment for all clients.
The talents and knowledge of the technicians are frequently mentioned in the comments. Customers appreciate the skill and expertise of the technicians, which is crucial for a nail salon. The positive feedback regarding their work suggests that customers are generally satisfied with the quality of their services.
The salon also receives praise for its easy appointment-making process and good customer service over the phone. This is another strength as it shows that the salon values efficient communication with its customers and places importance on meeting their needs.
However, there are some weaknesses highlighted in the comments as well. One customer felt unwelcomed after an incident involving her child touching samplers in the waiting room. The male owner's response was considered inappropriate, and the customer felt that it reflected poorly on the salon. This incident suggests that the salon could improve on customer relations and handle difficult situations more effectively.
Another customer mentions feeling discomfort when asked to pay before getting their nails done. This could be seen as a weakness in the salon's customer service approach, as it made the customer feel uncomfortable and was not a common practice in their previous experiences. Additionally, the customer felt that the technician seemed confused and lacking in skill, with another staff member providing instructions to fix mistakes. This suggests a weakness in consistency and quality control in the salon, which can negatively impact customer satisfaction.
Furthermore, several customers mention issues with the durability of the manicures. Chipped and peeled nails within a short time after the service indicate a weakness in the salon's ability to provide long-lasting results. The customer who experienced chipped nails less than 24 hours later, specifically for an important event, was extremely disappointed and unlikely to return to the salon. This weakness in the salon's consistency of nail durability could be a significant deterrent for customers seeking reliable and long-lasting manicures.
In terms of pricing, one customer mentions finding the salon pricey, which might deter potential customers who are seeking more affordable options. While the reviewer still recommends the salon, the pricing could be a weakness for some customers who may opt for more affordable alternatives.
In conclusion, Fantasy Nails has several strengths, including a beautiful and clean salon, amazing service, talented technicians, and good customer service through easy appointment booking. However, there are weaknesses highlighted in the comments, including a lack of effective customer relations, discomforting payment practices, confusion and inconsistency in service quality, issues with the durability of manicures, and higher prices compared to alternatives. By addressing these weaknesses and improving on them, Fantasy Nails can enhance their overall customer experience and maintain a strong reputation in the nail salon industry.
Best TL Reviews
Every 5 star review is 100% accurate. Beautiful and clean salon. Amazing service. Talented and knowledgeable technicians. They are very friendly and make you feel comfortable. I've found my new nail salon home. HIGHLY RECOMMEND!!
Felt Unwelcomed. My 3 year old decided to be a child and she just put her hands on the samplers in the waiting room and male owner shouts over if we break we pay for it. Extremely innapropriate and unnecessary. Don’t put something delicate in the waiting room if you dont wan’t people touching it. Won’t be coming back. These places really have to learn a thing or two about customer relations. He was gawking at my kid for a while until I asked if everything was okay. Bad Reflection!
Overall, the service was good. Making an appointment on the phone was super easy and they had pretty good customer service over the phone. When we got there the guy up front seemed a little rude. Maybe it was an off day for him I don't know.
The girl who did my nails was new, but she did a really good job.
Unfortunately you can still see where my actual nail transitions from pink to white. Granted I did choose a white polish but I'm just not too thrilled about that (4 coats). Otherwise, everything else was good.
Update 2 years later: went back for a gel manicure ($30) and love it. Would go more often if it wasn’t so pricey.
They had so much patience with my 4 year olds manicure and pedicure and my new set it was beautifully decorated and a peaceful environment
The husband and wife make a wonderful team! The space is beautiful and welcoming spirit. They did a fantastic job and i would highly recommend them!
This is what I got nothing like pictures charged 61 for a fill by the way and they charged my daughter less then me for a full set 2 colors and a design. Don't ho there not good never again I am going to go pay someone else to do my nails this is not ok
Everyone seemed nice that worked there. But I was asked to pay before they did my nails. Which made me extremely uncomfortable and I've never had to do that before with any other salon. Also seemed like i was only one asked to do that... The lady that was doing my nails seemed confused on what she was doing. Another lady told her things to fix while doing my nails. I got a manicure. I asked for a design and she didn't want to do it and said didnt know how. She kept messing up putting the nail polish on and redoing it. Manicure wasn't the best. Lasted a day. Won't come back here again.
I have been to this salon several times and they have almost always done a really good job. This last time I went in I had an appt at 2:00 on a Saturday. They were extremely busy and clearly overbooked themselves, so I wanted until approx 2:30 before my nails got started. I should mention that this specific manicure was being done for my engagement photo shoot pictures so I expected the same quality that I had previously had. Well, that’s not what I got. The manicure seemed fine initially. But literally the next day, less than 24 hours and 2 nails chipped. There were also uneven ridges in the polish that I did not notice until after i left the salon. Since then, more nails have chipped and several are also peeling. They look horrible and I’m extremely unhappy about it. I do not think I will return to this salon, at least definitely not anytime close to their closing time.
Place Pictures
Fantasy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 03:00 PM |
| Sunday | Closed |
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