Fashion Nail Spa

+1 662-638-3320

1417 Jackson Ave W, Oxford, MS 38655 United States of America

Open Today: -

Quick Facts About Fashion Nail Spa

Fashion Nail Spa has several strengths based on the comments provided. Firstly, customers appreciate the salon's willingness to accommodate their specific requests without judgement. This shows that the salon respects their customers' preferences and values their satisfaction. Additionally, the salon has been commended for doing a great job on nails, even when it involves a tricky design. Their commitment to ensuring customer satisfaction by fixing any issues is also noted as a strength.

Furthermore, Fashion Nail Spa has been praised for their friendly and helpful staff. This positive attitude creates a welcoming atmosphere for customers, making them feel comfortable and valued. The salon's ability to handle busy periods efficiently, as mentioned in the comment about a short wait before prom, is also a strength. This indicates that Fashion Nail Spa has good management and organization skills.

Another strength of Fashion Nail Spa is their wide selection of nail colors. Having a variety of options for customers to choose from makes the experience more enjoyable and allows individuals to find the perfect color for their preference or occasion. Additionally, the salon seems willing to fulfill any customer request, demonstrating their flexibility and commitment to meeting individual needs.

Despite these strengths, there are also some weaknesses that can be identified. One recurring issue is communication, specifically related to language barriers. Some comments mention that employees had difficulty understanding customer preferences due to their limited English proficiency. This lack of effective communication can make customers feel uncomfortable and lead to misunderstandings. It may be necessary for the salon to address this weakness by providing language training for their employees or ensuring that there are bilingual staff members available to assist customers.

Another weakness highlighted in a comment is a situation where the salon failed to honor a scheduled appointment initially. This inconsistency in service causes frustration and can lead customers to lose trust in the salon. To overcome this weakness, it is crucial for Fashion Nail Spa to improve their appointment management system and ensure that appointments are accurately recorded and honored. This will help in building customer loyalty and confidence in their services.

Lastly, one customer expressed disappointment when their nails were cut shorter than desired without their consent. This lack of attention to customer preferences can be seen as a weakness in their service. To address this issue, it is important for the salon to prioritize clear communication with customers regarding their preferences and expectations. Stylists should always seek approval before making changes to a customer's requested length or design.

In conclusion, Fashion Nail Spa has several strengths, including their willingness to accommodate customer preferences, their commitment to customer satisfaction, their friendly staff, efficient management of busy periods, and a wide selection of nail colors. However, there are also weaknesses related to communication barriers, inconsistencies in honoring appointments, and not adhering to customer preferences. By addressing these weaknesses and capitalizing on their strengths, Fashion Nail Spa can continue to improve their services and enhance the overall customer experience.

Best TL Reviews

This was my first time here, and I absolutely loved it! They cut the length I wanted as well as the shape I wanted as well without any questions! Most of the salons here in Oxford will judge you for the length, and the design and the color but not this place! The woman who took care of me today, truly an angel! Cannot wait to go back!

I went to get a fill in an I was told he needed to cut down my nails a little because they were crooked. I agree to them getting cut a lil bit! When I say I’m upset because he cut them the length he wanted!! I’m very upset an disappointed!! When you pay to get your nails done you expect to get what you want not what they want!!Ill never go back!!!

They did a great job on my nails, it was a design and it was a little tricky but they didn’t stop doing them until I was pleased with it. I like this place a lot. It took a while but it was definitely worth it. They made sure I was happy with my nails and were ready to fix anything I didn’t like.

Had an appointment for my mom and after I dropped her off, they refused to do her nails because they said she didn't have an appt! When I came back and found out, they miraculously "found" her appt. Never using them again!

What I didnt like had very little to do with the Work they do. My issues were I had NEVER had my nails done professionally but for birthday my daughter sat up the Works for me..Fingers and Toes! But fr the time I hit the door the employees were all talking to me and very broken English behind there mask about what I wanted?? Tried telling them I didn't know. What would they recommend? And it just worst fr there! They made me feel Very uncomfortable and all I could keep saying was....I've never done this!! Was I glad when daughter got there

I went in for only a toenail polish change and the lady who started on my nails, she trimmed and started to file. I had to ask for someone else to re-file my nails and finish the polishing process. The first lady had all of my toes no where near even, straight or anything else. The 2nd lady who did my toes did a way better job but the only reason I went there is because the regular place where i go was closed. I will stick with the regular person who does my nails.

I went and had my nails done and was extremely happy with my experience! There was a very short wait considering it was the night before prom! The woman who did my nails was Helen and she did an A.M.A.Z.I.N.G. job! All of the workers there were so friendly and helpful! I definitely recommend for anyone new to fake nails or experienced with them! Will definitely be coming back! ☺️

I love this place, it`s the only Nail Salon I patronize in Oxford. Their work is careful and precise, I get compliments all the time and the people feel like family. Their selection of colors is amazing, so many that sometimes it`s hard to choose. They seem willing to try to fulfill any request you can make.