Quick Facts About Ferri's Cafe
Ferri's Cafe is a popular restaurant in Scotland known for their fish and chips, ice cream, and curries. They have received a mix of positive and negative comments from customers, which provide insights into their strengths and weaknesses.
One of the strengths of Ferri's Cafe that is mentioned multiple times is their excellent fish and chips. Customers rave about the taste and quality of the fish, highlighting it as the best in Scotland. This positive feedback indicates that Ferri's Cafe excels in their specialty dish and has created a reputation for it.
Another strength mentioned in the comments is the friendly service provided by the staff. Customers appreciate the warm and welcoming atmosphere of the cafe, which enhances their dining experience. This indicates that the staff is attentive and creates a positive and friendly environment for customers, making them feel valued and satisfied.
The ice cream at Ferri's Cafe is also praised in several comments. Customers enjoy the taste and quality of the ice cream, considering it to be good. This suggests that Ferri's Cafe delivers on their desserts and provides a satisfying treat for customers.
The comment about Ferri's Cafe donating a big tub of ice cream to Gatehead Community Council for a kids' summer disco demonstrates their involvement in the community and willingness to support local events. This not only highlights their generosity but also shows that they are well-regarded and appreciated by the local community.
However, there are also weaknesses mentioned in some of the comments. One customer mentions that Ferri's Cafe is not gluten-free, which can be a limitation for individuals with dietary restrictions. This indicates that Ferri's Cafe may not cater to a diverse range of dietary needs, potentially limiting their customer base.
In another comment, a customer complains about the poor food quality at Ferri's Cafe. They mention that the macaroni was tasteless and overcooked, the black pudding was undercooked, and the pizza was soggy and full of grease. This negative feedback towards the food suggests that Ferri's Cafe may have inconsistencies in their food preparation and quality control, leading to subpar dishes.
There is also a comment about being overcharged and receiving rude customer service. This indicates a weakness in the management and communication at Ferri's Cafe. The response from the staff, telling the customer to go somewhere else if they don't like it, is considered unprofessional and may drive customers away.
In conclusion, Ferri's Cafe has several strengths, including their renowned fish and chips, friendly service, and good ice cream. Additionally, their involvement in the community is appreciated by customers. However, there are also weaknesses, such as the limited gluten-free options, inconsistent food quality, and negative customer service experiences. These weaknesses highlight areas where Ferri's Cafe can improve to ensure customer satisfaction and loyalty.
Best TL Reviews
Best fish and chips in Scotland. Ice cream pretty good too AND they sell curries red kola can't beat it.
Amazing friendly service , amazing food. Love this place as so warm and friendly
Friendly, clean and lovely atmosphere. Went into buy ice-cream for my nieces and sat in, we chatted and had a great experience.
I am so sorry but i must be honest it is not gluten free and this time im kind of glad, my wife and kids got some suppers from Ferri's and i think their fryer must be empty as all the oil was in the 3 suppers we had ordered.
Fish was delicious, staff friendly. Ice cream is so good. Highly recommend.
Would like to say a big thank you to Ferris Cafe who kindly donated a big tub of ice cream to Gatehead Community Council for the kids summer disco. The kids love their ice cream cones.
Paid bill was asked for another 5.20 when asked to check as I had been overcharged on a few occasions was told it was only another 3.20 owed as she had overcharged me the first time yet again hannah came over and said the girl is only new and if I don't like it find some where else to go which I done thank you frydays food delicious staff friendly. Food at ferries fine but some of staff down right rude
Food quality was very poor ... macaroni was tasteless and overcooked, black pudding was undercooked ... pizza was soggy and full of grease .... whole thing was just disgusting ... only thing tasted ok was the fish and chips ... will not be using again.
Place Pictures
Ferri's Cafe Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Mask required
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Staff required to disinfect surfaces between visits
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Today
Opening Hours
| Monday | 02:00 AM - 08:30 PM |
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| Tuesday | 02:00 AM - 08:30 PM |
| Wednesday | 02:00 AM - 08:30 PM |
| Thursday | 02:00 AM - 08:30 PM |
| Friday | 02:00 AM - 08:30 PM |
| Saturday | 02:00 AM - 08:30 PM |
| Sunday | 02:00 AM - 08:30 PM |
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Location
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