Quick Facts About Fireaway Pizza Watford
Fireaway Pizza Watford has received a mix of positive and negative comments, indicating both strengths and weaknesses of the restaurant. The strengths include the taste of the pizza, the quality of the food, and the friendliness of some of the staff. However, the weaknesses lie in the service, including issues with order accuracy, delivery times, and customer service.
Starting with the strengths, several customers praised the taste of the pizza, with one comment describing it as the "best pizza in town" and another stating it was the "best authentic pizza" they've had delivered. This indicates that Fireaway Pizza Watford is successful in creating delicious pizzas that customers enjoy. Additionally, the comment about the pizza being baked in an oven like a grill without using oil adds to the unique and appealing quality of their pizzas. The positive comments about the staff being kind, polite, and professional highlight a positive aspect of the customer service experience.
Moving on to the weaknesses, there were multiple comments regarding poor service. One customer expressed disappointment with the service, mentioning that the staff didn't listen when they placed an order and provided no extras or plates. Another comment mentioned that the staff in the store seemed stressed and unable to offer customer service. These comments indicate a lack of attentiveness and a potentially negative experience for customers.
Furthermore, there were complaints about the delivery service. One customer mentioned that their order never arrived, and when they contacted the restaurant, the phone line went dead multiple times before speaking to a rude and unhelpful staff member. This shows a lack of professionalism and communication on the part of the restaurant. Another comment mentioned issues with order accuracy, with the wrong pizza type being delivered and a partial delivery, where the customer had to pick it up themselves. These issues with order accuracy and delivery indicate a lack of attention to detail and organization within the restaurant.
There were also comments regarding long wait times, both for delivery and for phone pick-up. One customer mentioned waiting for an hour and a half for their delivery. Another comment mentioned waiting for a significant amount of time to speak to someone on the phone, with the line going dead multiple times. These long wait times can be frustrating for customers and can lead to dissatisfaction with the overall experience.
In summary, Fireaway Pizza Watford has strengths in terms of the taste of their pizza and the friendliness of some of their staff. However, they have weaknesses in their service, including issues with order accuracy, long wait times, and poor customer service. These areas of improvement need to be addressed to enhance the overall customer experience at the restaurant.
Best TL Reviews
Hard to believe all the 5-star critics for this place.
Let take the food first: My pizza was ok, but only just. (pepperoni that was pretty simple stuff)
The service however was just horrible.
Did not listen when I placed the order.
No plates, no smile, no extra, no nothing…
Will for sure never go back.
But I’m sure they can do better, so you might be lucky
The best pizza I have ever eaten!!’ No oil as it is baked in a oven like grill! The staff are all so kind and always want to give the best services! Please come here guys you will love your pizza! Will be coming back here for sure!!! Thank
You guys
Excellent taste. Best pizza in town. Tried the bbq pizza with friends. The ambience was soo good. All the sauces and toppings were full of rich taste. The service is good and the staff is cooperative and friendly.
Will definitely try with family.
Fireaway made the perfect late lunch with after an activity filled day with the family.
Among the best authentic pizza we’ve had delivered, yet and delivered swiftly whilst still fresh.
Will definitely be ordering regularly.
Order Number: 7133122
notes ignored
Wrong pizza type delivered (e.g. you can clearly see both of them have sweetcorn even though it should have been added only on one)
Partial Delivery (driver called and ask me to go and pick it up)
The sad part is the food is actually good but, the service is abysmal
Best pizzas in Watford! Excellent customer service, very polite and professional.
The pizzas are great quality and taste awesome, made right in front of you.
Highly recommended.
*Update
The Pizza arrived half an hour after this review. The driver was friendly, seemed very relaxed.
Food was warm, not hot, but still tasty
Increased star from 1 to 2.
Don't think I'll bother again, the wait is far too long, the staff in store seems to be too stressed and not able to offer customer service and there are just too many other options.
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*original hangry review*
Never arrived,
After an hour and a half waiting I tried ringing. Took ages for phone to be picked up, 3 times the line went dead.
Eventually spoke to a member of staff who was rude and short answered. Kept complaining about being too busy and no staff.
Told him the website said my order was sent 40 minutes ago, (after an hour prep time!) and they are only 10 minutes away from me at most. He said the website and email lied saying he had only just sent it
When i told him to forget it and asked for a refund, told me I had to call back and talk to a manager in a couple of hours and then put phone down.
So disappointed.
I really would avoid this place, at least for delivery. there are plenty of other options in the area.
Manager if shop very rude I called and asked politely how long pizza will
Be he said was about to leave . Business is around the corner I waited another ten minutes then called again he said will be another ten minutes then tries to call back 15 later and they answered said nothing and hung up . I tried to then call again they answered said nothing then left phone off hook . This is ridiculous as some others clearly have left other reviews this has spoilt my whole experience. Then to add to that can t even follow a simple order missed off mushrooms for pizza .
Place Pictures
Fireaway Pizza Watford Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 12:00 PM - 01:30 AM |
|---|---|
| Tuesday | 12:00 PM - 01:30 AM |
| Wednesday | 12:00 PM - 02:00 AM |
| Thursday | 12:00 PM - 03:00 AM |
| Friday | 12:00 PM - 04:00 AM |
| Saturday | 12:00 PM - 04:00 AM |
| Sunday | 12:00 PM - 03:00 AM |
How to go there
Location
Places