Starbucks Coffee

+44 1904 655011

14 Coney St, York YO1 9NA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths: 1. Atmosphere: Many customers comment on the nice atmosphere of this Starbucks location. They appreciate the ambiance and find it a pleasant place to relax and enjoy their coffee. 2. Friendly staff: The majority of customers mention that the staff members are friendly and make nice conversation. This contributes to a positive and welcoming environment. 3. Clean seating area: Customers consistently note that the seating area is always clean and well-maintained. This adds to the overall positive experience of visiting the coffee shop. 4. Good coffee: Several customers mention that they enjoy the quality of the coffee at this Starbucks location. This is an important factor for coffee enthusiasts choosing a place to go. 5. Beautiful store: Many customers mention that this Starbucks is one of the best looking stores they have been to. They appreciate the design and aesthetic appeal of the building, both exterior and interior.

Weaknesses: 1. Messy toilets: Several customers mention that the toilets are often messy and in need of refurbishment. This is a noticeable downside and affects the overall cleanliness of the establishment. 2. Slow service: Some customers express frustration with the slow service at this Starbucks location. They mention that they have had to wait for extended periods of time for their coffee to be made, and that there doesn't seem to be an efficient system in place to handle the constant long queues. 3. Inconsistent information: There are comments about different staff members providing conflicting information regarding the availability of the toilets. This lack of consistency can be confusing and frustrating for customers. 4. Rude staff interaction: While most customers find the staff to be friendly, there are a few comments about staff members bordering on rudeness. This negative interaction can impact the overall customer experience. 5. Delivery issues: One customer expresses disappointment with their delivery order from Starbucks, stating that they received two practically empty cups and were unable to obtain a resolution when contacting the store.

Overall, this Starbucks location in the UK has several strengths, including a pleasant atmosphere, friendly staff, clean seating area, good coffee, and a beautiful store. However, there are some noticeable weaknesses, such as messy toilets, slow service, inconsistent information provided by staff, rude staff interactions, and delivery issues. These aspects should be addressed by the management to further enhance the customer experience and maintain a positive reputation.

Best TL Reviews

The nicest starbucks I have ever been to both atmosphere and people. Staff are friendly and make nice conversation, the coffee is good and the seating area is always clean. The only downside is that the toilets are often messy and aren't the nicest I would say they are definitely in need of refurbishment. Other than that this is my favrouite stabucks in the whole of the UK

Really nice place for coffee and chill, definitely one of the best looking Starbucks stores I've been to. Staff are friendly and helpful. Enjoyed a nice cold brown sugar expresso!

I hate writing negatively about places, but as much as I sympathise with staff, and want to support them, my experiences here have been very poor, so…

Stunningly badly organised. Incredibly slow service. Minutes went by with no-one making a coffee as I waited. No apparent system, no hustle, and generally there seems to be indifference to the constantly long queues, both for ordering and collecting. Different stories told within minutes of each other on consecutive days about how the toilets are out of order or closed for cleaning, depending on which staff member was explaining the rope preventing access (except for those that didn't ask!). Some staff interaction has bordered on being rude.

On the plus side, some staff members have been very friendly. The interior is pretty interesting to look at (look up!). And the drinks have been good, in the end!

Ordered from Coney street in York to be delivered and got two practically empty cups. Spent over £15 on two empty cups as the content of the iced coffee was all over my work surface!! Called Starbucks in York and spoke to Nicola but she told us she couldn’t help us at all. So disappointed with both Starbucks and Just Eat and will definitely not be ordering from Starbucks again

I paid £ 4 for a burnt, bitter coffee. The tables were all full of rubbish and no one was in charge of cleaning. The toilets were very dirty and it was impossible to use them. Disappointing.

The building itself is an antique view, I don’t know why I didn’t appreciate it so much before. My visit was lifted with a smile by Emily, she’s an awesome staff, thank you ????

Beautiful exterior and interior ceiling, but this was diminished by how many dirty tables and old cups were littered all over the place. Coffee itself was fine and service was friendly.

A wonderful historic and well maintained building in a lovely setting with excellent views in the heart of Yorks unique centre the coffee and food experience was very relaxed and refreshing. However the service was very slow and I had to ask twice for the front benches to be tidied and sanitized before I could sit down and enjoy my food and drink.