Coffee Room

Sheffield Railway Station, Sheaf St, Sheffield City Centre, Sheffield S1 2BP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Coffee Room

Strengths:

1. Excellent customer service: Multiple comments mention the staff's friendly and attentive nature, providing a positive experience for customers. They are praised for their politeness, approachability, and the ability to put a smile on customers' faces.

2. Fast service: Customers appreciate the quickness with which their orders are served. This indicates efficient operations and a focus on providing prompt service.

3. Hot and well-prepared coffee: Customers mention that the coffee they received was piping hot and delicious. This indicates attention to detail in the preparation of the beverages, resulting in a high-quality product.

4. Consistent positive experiences: Multiple comments express a willingness to return to the coffee shop due to the positive experiences they had. This indicates a level of consistency in delivering good customer service and product quality.

5. Turning bad days around: Customers mention that the staff's warm and friendly nature has the ability to turn a bad day around. This indicates that the Coffee Room can provide a comforting and welcoming environment for its customers.

Weaknesses:

1. Temperature control: One comment mentions that the coffee shop was cold, indicating a potential issue with temperature control or inadequate insulation. This can result in an uncomfortable atmosphere for customers, particularly during colder seasons.

2. Lack of staff: One comment mentions that the coffee shop seemed understaffed on a busy day. This can lead to longer wait times and potential difficulties for the staff in effectively managing the front of the shop. It may hinder the ability to provide consistent and efficient customer service.

3. Doors remaining open: Despite the cold temperature inside, one comment mentions that the management instructed the staff to keep the doors open. This raises concerns about the management's decision-making and prioritization of customer comfort.

4. Lack of seating: There are no comments specifically mentioning seating arrangements, but the lack of customers wearing full outdoor coats suggests that there may be limited seating options available. This can potentially limit the comfort and convenience of customers who want to sit and enjoy their coffee.

5. Inconsistent staff availability: One comment mentions that the coffee shop was understaffed on a busy Monday. This can result in employees feeling overwhelmed and potentially affect the quality of service provided. It may be necessary to ensure adequate staffing levels during peak times to maintain consistent customer satisfaction.

In conclusion, the Coffee Room at Sheffield train station has several strengths, including excellent customer service, fast service, high-quality coffee, and the ability to turn a bad day around for customers. However, there are also weaknesses that need addressing, such as temperature control, understaffing, leaving doors open in cold weather, potential seating limitations, and inconsistent staff availability. By addressing these weaknesses, the Coffee Room can further improve the overall customer experience and maintain their reputation for great service and quality products.

Best TL Reviews

Went here other day as I was on my way to Leeds for a conference. Served by a short lady’ about shoulder length light hair, quite young, can’t remember her name think it was Teresa or something like that? Anyway customer service was absolutely brilliant. Got my order quick and coffee was piping hot. Will come again

Was here the other day. Best service I have had in Sheffield from a lovely lady called Tessa. She put a smile on my face and whenever I am passing through I will be getting more of the coffee. Amazing latte amazing service and really made my day.

Very pleased with this lady's attentiveness always polite very approachable service with a smile we use this service every day 5 days a week a credit to her employers

It's freezing outside so I thought I would go indoors for a hot drink. I find the doors are all open and it's just as freezing cold indoors in this place. The only people in here are wearing full outdoor coats, hats, etc. Can the doors be closed I ask? No. Boss says to keep them open. Hardly anyone in here, I wonder why. Boss is doubtless in some warm office, in need of a brain transplant.

Bev has been lovely to speak to in a morning when she serves me. It is extremely nice to have friendly customer service, especially to start my morning off on a better note. Due to my appearance I do not get treated amazingly by most people so for Bev to be a kind face to start my day makes a huge difference that is greatly appreciated.

I was having a bad start to my day having been told I needed to wait a couple more hours for my train in Sheffield but little did I know it was for the best as Christie welcomed me into the station coffee shop with a warm and friendly chat. Really turned my day around Lovely coffee made by Laura.

Best decision of the day was to walk in to the coffe room Sheffield train station. Best customer service by Tessa with the sweetest smile. Very attentive and Very helpful. Must go to place if Ever visit.

Was served by Tessa on a really busy Monday,she was the only person working the front which seemed that it could be incredibly difficult to manage . She provided great service all by herself