Quick Facts About Flossy's Hair Designs
Flossy's Hair Designs has both strengths and weaknesses based on the comments provided. To summarize, the strengths include a friendly and personable staff, flexibility with appointments, skilled stylists, and the ability to provide professional and personalized services. However, the weaknesses include issues with punctuality, lack of attention to detail, poor customer service from the owner, and subpar quality in some services provided.
One of the strengths mentioned in the comments is the friendliness and kindness of the staff. Many customers appreciated the personable and pleasant service they received, specifically mentioning stylist Kayla's magic fingers and understanding demeanor. This highlights the positive atmosphere and customer service skills of the salon.
Another strength is the flexibility with appointments and the willingness to accommodate customers. This is important for many individuals who have busy schedules and need a salon that can work with their availability. The fact that Flossy's Hair Designs is willing to go the extra mile to ensure that customers' hair gets laid is also a positive aspect, as it shows a commitment to customer satisfaction.
Skill and expertise are also mentioned as strengths of Flossy's Hair Designs. Multiple customers praised Kayla for her excellent work on their hair. This suggests that the salon employs knowledgeable and talented stylists who can provide high-quality services. Several customers specifically mentioned the silk press service, indicating that Flossy's Hair Designs may excel in this area.
Despite these strengths, there are several weaknesses that should be addressed. Punctuality is a major issue, as multiple customers mentioned long wait times and appointments not being honored at the scheduled time. This can be frustrating and inconvenient for customers who have other commitments or time-sensitive schedules.
Additionally, attention to detail seems to be lacking in some aspects of the services provided. One customer mentioned that their braids were not the same size or style as requested for the lemonade braid hairstyle. Another customer mentioned their hair sweating out within an hour of leaving the salon, suggesting that the stylist did not take the time to properly address their specific hair needs.
Customer service from the owner was also identified as a weakness. One customer mentioned that the owner was disrespectful, which can leave a negative impression on customers and harm the overall reputation of the salon.
In conclusion, while Flossy's Hair Designs has some notable strengths such as friendly staff, skilled stylists, personalized service, and flexibility with appointments, there are also weaknesses such as issues with punctuality, attention to detail, and customer service from the owner. Addressing these weaknesses could greatly improve the overall customer experience at the salon.
Best TL Reviews
Lady was super rude. Took me in 20 minutes later than scheduled appointment. Was super rough when washing my hair, then refused to sew my hair in so she gave me a quick weave that I didn’t want and kept me under the hair dryer WAY too long to the point that my ears were burning. She was on her phone the ENTIRE time and when I went to her to tell her my hair was dry she told me to go back under the dryer. At this point I’m breaking a sweat. All this AND i was an hour late to work. I was in the salon for 4 hours for a QUICK WEAVE! That’s not quick and I’m very disappointed in the way it turned out, my edges feel snatched underneath this.
The experience was nice however I paid 55 dollars for a blow out when I really needed a silk press and the stylist had me in and out only for my hair to sweat out in a hour i wish she would have took her time with my hair so I feel like I waisted my money and won't be returning there
First I want to say that it was our first visit to this Salon. I brought my Grandaughters in for hair braiding and beading. Everyone in the Salon was very kind, however our appointments were at 4:30 with 2 different salonists. Our first little girl age 3 was not seen for 2 hours. Kayla was very nice and did a great job. Our second little girl was not taken back until 7 PM. I understand a reasonable wait time but this was not reasonable. The Grandaughter taken in at 7 had no beads placed because there were none. They did give us a tool and showed us how to apply beads. By the time we got home it was almost 11PM. By morning her hair was completely unraveled. I wanted to give a great review because of the kindness and skill of one salonist, but the second one was a disaster. Little girls 3 and 4 cannot wait 2-3 hours for an appointment. Keep this in mind before you make appointment.
So basically my daughter came in for a lemonade hairstyle and I came in and didn't get in the chair until 240 and her appointment was at one, kids are just running around the store . She couldn't grip the back of my daughter's hair and I'm not sure why when everyone else could. On top of that the braids weren't the same size or swooped like a lemonade braid and it was fuzzy in less than a week wrapped at night an everything. I wouldn recommend Kayla for braids.
Owner is disrespectful, but all the other people that work there are fantastic and good at their job and they work hard, the owner needs to learn how to treat people
Professional personable pleasant service. Kayla did a wonderful job on my hair. She has magic fingers.
Kayla was very kind and friendly. She was very understanding about my shoulder issues.
Personalized service. I have gone here three times. After the first time they remembered me. They are super flexible with appointments and want to see that your hair gets laid. I'm natural, so the care and attention is extremely important. And let me tell you, my hair be flowing, straight silk press without the crazy price. They don't play!
Flossy's Hair Designs Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
12. Mid City Mall