Foo Wing

+44 1501 731939

133 W Main St, Armadale, Bathgate EH48 3JA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Foo Wing

The comments provided give some insights into the strengths and weaknesses of Foo Wing place. However, it is important to note that these comments are subjective and based on individual experiences. It is difficult to provide a comprehensive analysis with only a few comments, but we can still identify some potential strengths and weaknesses based on the feedback.

Strengths: 1. Consistent quality: One customer mentions that they have been consistently good for the past 10 years, indicating that the restaurant has maintained a certain level of quality over time. 2. Prompt delivery: A customer mentions that their delivery was prompt, indicating efficient service. 3. Polite and pleasant staff: One customer mentions that the delivery staff was polite and pleasant, which suggests good customer service. 4. Decent food: Despite some negative comments, there are also positive remarks about the taste of the food. Some customers mention specific dishes that they enjoy.

Weaknesses: 1. Missing items: One customer mentions that there was a missing main course in their set meal, and the restaurant was not able to deliver it due to a lack of drivers. 2. Poor customer service: The same customer mentions that the boss refused to credit them or resolve the issue, which led to dissatisfaction. This implies poor customer service. 3. Reduced portion sizes: Another customer mentions that the portion sizes have reduced, and there is not enough sauce to cover the food. This suggests a lack of consistency or a decline in quality over time. 4. Inconsistent food quality: One customer mentions that the food has changed and is no longer as good as it used to be. This implies inconsistency in food quality.

Based on these comments, there appear to be some strengths in terms of consistent quality, prompt delivery, and polite staff. However, there are also some weaknesses such as missing items, poor customer service, reduced portion sizes, and inconsistent food quality.

To address these weaknesses, Foo Wing place could consider implementing the following improvements: 1. Improve quality control measures to ensure that all orders are complete and accurate. 2. Increase the number of drivers or provide an alternative solution to ensure that missing items can be promptly delivered to customers. 3. Train staff to handle customer complaints more effectively and provide appropriate compensation when necessary. 4. Monitor portion sizes and sauce quantities to maintain consistency and customer satisfaction. 5. Conduct quality checks to ensure that the food meets the expected standards and address any inconsistencies.

By addressing these weaknesses and building on their strengths, Foo Wing place can improve the overall customer experience and retain loyal customers.

Best TL Reviews

Bought a meal for 4 and Paid £40.30

Got it home and discovered a main course for the set meal was missing.

Phoned up and was told there was no drivers in the shop to bring it out.

I said I’d come for it if they credited me £5 for my next meal and the boss told them no.

I said I’d just bring it all back then and get a refund and I was told that’s what I was to do.

I buy from here every week spending £30-£40 I sometimes shop there twice a week.

Disgusting way to treat a loyal customer.

I won’t be back.

Maybe just what was needed as they’ve reduced their portion sizes too and there’s hardly enough sauce as cover your food.

Have tried all the local Chinese takeaways in Armadale/Bathgate and the Foo Wing is, by far, me and my family's favourite. Been consistently good for the 10 years I've lived in the area. My go-to Chinese when I've got a house full of visitors and never had any complaints. I try something new from the menu quite regularly but my favourite is their Char Sui fried rice and Kung Po dishes.

Ordered take away on recommendation, Excellent food, promt delivery. with a smile, pleasant and polite very satisfied.

What has happened to this place? It used to be by far the best chinese takeaway food I had ever tasted. Not anymore! Food has totally changed????????.

Ordered 3 thing, lemon chicken was OK for me. Prawn toast was lacking prawn and the chow mein was tasteless as they only put soy sauce in.

Stopped here on the way home from holiday. Sweet and sour chicken, kungpo chicken, fried rice and a portion of chips. It had just opened so it appears that the chips had been waiting since the day before and the rest wasn't exactly tasty. Don't think we'll be back. But at least neither of us was ill.

Decent food but prefer less skin on the Duck and bit more sauce in the Chow Mein. Good service from girl on the front Counter.

Just home from 3 nights in St John's hospital after eating a chicken shechwan from here on Monday evening. Chronic food poisoning, from chicken!!