Quick Facts About Galaxy Nail (River Grove, IL)
Galaxy Nail in River Grove, IL has received a range of feedback from customers, both positive and negative. To provide a thorough analysis of the strengths and weaknesses of the salon, we will examine the comments in detail.
Starting with the negative feedback, one customer expressed disappointment with their experience. They mentioned that the technician was sloppy and rushed during their pedicure, resulting in lackluster results. This suggests a weakness in terms of attention to detail and customer satisfaction. Another customer shared a similar sentiment, stating that they had to wait 30 minutes past their scheduled appointment time and endured a painful dip manicure. This indicates a weakness in time management and potentially inadequate training for certain services.
On the other hand, several customers had positive experiences at Galaxy Nail. One individual described it as their go-to salon, appreciating the friendly and inviting service. This indicates a strength in customer service and creating a welcoming atmosphere. Additionally, this customer mentioned that the technicians are honest with their opinions and have never led them astray, highlighting their trustworthiness and expertise.
Another customer, new to the area, praised Galaxy Nail as the best salon in the vicinity out of the eight they had tried. They emphasized the cleanliness, friendliness of the staff, and the attention to detail in their work. This indicates strengths in maintaining cleanliness standards and providing high-quality services.
Several customers also expressed satisfaction with specific nail technicians. They praised Valerie for taking her time and ensuring customer satisfaction. They appreciated her attention to detail and willingness to address any concerns. Similarly, Long was commended for his exceptional service in the dip powder application. This suggests a strength in the skill and professionalism of certain technicians at Galaxy Nail.
One customer mentioned the importance of making appointments to avoid wait times, suggesting that the salon is often busy. While this may be seen as a sign of popularity, it could also be considered a weakness if customers regularly experience long wait times.
In terms of customization and creativity, some customers mentioned that the technicians were capable of replicating or even improving upon designs found on Pinterest. This demonstrates a strength in the salon's ability to cater to individual preferences and provide unique nail art.
Overall, Galaxy Nail in River Grove, IL has both strengths and weaknesses. The salon shows strength in customer service, cleanliness, and the expertise of certain technicians. However, there are weaknesses in attention to detail, time management, and potentially overall consistency in service delivery. Addressing these weaknesses could further enhance the salon's reputation and customer satisfaction.
Best TL Reviews
Don’t know if I came on the wrong day or something. I called ahead made an appointment for 1pm for a basic pedicure it wasn’t that busy. The lady I had was sloppy and kind of rushing everything. My first time sucked. My nails looked blah :/ very disappointed
This shop always do a good job. I love the lady's in the shop as soon as you come in they say Hi. They acknowledge you are there. Your best bet is to make appointments because it is always busy. It is important that you tell them over the phone exactly what you want so they can put the exact time is going to take them to finish your nails.
They get a good tip from me if you don't file my nails after your done, you don't cut me, you don't leave bubbles on my nails.
I find a picture in Pintrest they do it exactly like them or better. The two young ladies are the best there.
If there is a man working there don't go with him Straight grumpy. If you ask for too many designs on your nails he gets frustrated. The girls do an amazing job.
My go to nail salon! I love the service, everyone is really nice and inviting. They're super nice and will cater to any requests you have. I usually ask for an opinion and they're very honest about it and truthfully they've never steered me wrong with anything. Love them.
New to the area and scheduled a dip manicure and regular pedicure. I had a 4:00 appointment and waited 30mins past my appointment time. Once in the chair the following 2 hours for a dip manicure were torture. All ten of my fingers bled at one point and they just kept going. Two different people switching off during the time. I left before they could tear into my toes as well. Will not ever go back.
Very nice people, clean and they did a wonderful job! I had an ombre purple and black
My first time coming to this place . I live nearby and I always pass it . Called to see if I need appointment or can I just walk-in Kevin answered the phone really nice said to come in no wait time .As soon as I walked in there where ready for me . Really nice and clean and professional . Valerie did my nails and let me tell you I couldn’t be happier . I love them so much . She takes her time and doesn’t not rush . She ask if is like them or if they where to long and anything wrong . She cares that you go home happy with you set of nails . And I sure did . My new favorite place .
I am new to the area and have been trying new salons. Out of 8 local places this is BY FAR the best salon in the area. It is clean, the staff is friendly and most importantly they do a quality job and pay attention to the detail. I got the dip powder with Long and he was exceptional. Feeling happy with what you pay for is everything! Highly recommend.
I was looking for a new salon and decided to give this one a try after seeing all the great reviews. I made an appointment for Wednesday morning and as soon as I arrived I was taken by a nail tech. Staff was friendly and I enjoyed the atmosphere. I got a dip powder french tip manicure and was very pleased with how it came out. The man doing my nails took his time and made sure to ask if I liked the shape, etc. Would definitely recommend this place and will be back again
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Galaxy Nail (River Grove, IL) Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
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