Quick Facts About Gerry's Fast Food
Strengths:
1. Excellent staff: According to one comment, Franko and the staff at Gerry's Fast Food are excellent. This suggests that the employees are friendly, efficient, and provide good customer service.
2. Oven-baked pizza: One customer specifically praises the oven-baked pizza at Gerry's, describing it as excellent. This indicates that the food quality, at least in terms of the pizza, is high.
3. Good portion sizes: Another comment mentions that the breaded fish and chips come with a good portion of chips and one and a half pieces of fish. This suggests that the servings at Gerry's are generous and satisfying.
4. Best fish supper: A customer describes their fish supper at Gerry's as the best in ages. This positive feedback indicates that the fish dishes at Gerry's are of high quality and enjoyable.
Weaknesses:
1. Poor fish and chips: One customer complains that the fish was rubbery and the chips were disgusting. This indicates that the quality of the fish and chips may be inconsistent or subpar.
2. Slow service: Several comments mention issues with waiting times and slow service. One customer describes waiting for 5 minutes while staff members appeared to be doing very little. Another comment mentions a long wait despite there being no queue, suggesting that the staff may not be efficient in serving customers quickly.
3. Delivery orders taking precedence: One customer mentions that the staff seemed preoccupied with delivery orders, leading to a longer wait time for customers in the restaurant. This suggests that the management may need to better balance their attention between delivery and dine-in customers.
4. Reheated chips and poor quality food: A customer expresses disappointment with the quality of the food, stating that the chips were reheated from lunchtime and the fish was soggy while the sausage batter was hard. This indicates that the food preparation and handling may need improvement to ensure freshness and taste.
5. Inconsistent customer service: Another comment mentions zero customer service and poor customer service skills, specifically noting one staff member who appeared bewildered and focused on their appearance rather than attending to customers. This suggests that training and supervision of staff in terms of customer service may be lacking.
6. Waiting time during lockdown: While not directly the fault of Gerry's, one customer mentions a long wait time for their order due to the busy nature of the establishment during lockdown. Although understandable given the circumstances, this comment highlights the potential for longer waiting times during busy periods.
In conclusion, Gerry's Fast Food has strengths in terms of excellent staff, positive feedback on their oven-baked pizza, good portion sizes, and some customers enjoying their fish suppers. However, there are weaknesses to address, including subpar fish and chips, slow service, prioritization of delivery orders, reheated chips and poor food quality, inconsistent customer service, and potentially longer waiting times during busy periods. By addressing these weaknesses and building on their strengths, Gerry's Fast Food can improve the overall dining experience for their customers.
Best TL Reviews
Franko & staff all excellent. Oven baked pizza was excellent ????
Just back from Gerry's with my fish supper. Absolutely starving
Haven't been to this chippy in years, The owner made it.
The fish was rubbery. Chips were disgusting. Never go back here, maybe because its a Sunday night
Walked out after waiting for 5 minutes whilst 5 people behind the counter stood about doing hee haw yet trying to look busy. One lassie was like a rabbit caught in the headlights and looked totally bewildered whilst trying her best to look pretty with a face full of slap. Never got to try the food but I wont be trying it in the future, customer service is zero and to be honest it wasnt that busy so the owners cant blame that.
Lovely breaded fish and chips, comes with one and a half pieces of fish with a good portion if chips. Good selection of ice cream.
Nice food, would've been 5 stars, but had to wait a long time to be served - even though there was no Q and the food servery was full, the 2 girls were too busy doing the delivery orders, maybe have one doing the servery and one doing the orders? But the food was hot and good, so 4 stars.
Best fish supper in ages, took a little while to get through on telephone but as it’s during lockdown it’s expected to be very busy.
Well worth the wait was delicious ????
Ordered 2 x fish suppers and 2 x sausage suppers .... chips reheated from lunchtime fish soggy and sausage batter hard Ordered at 4.30pm ... poor poor quality .. !!!
i have been eating here since i was a child , father and son best fryers in the town won't say how old i am but well well over 21 frankle keep up the good work
Place Pictures
Gerry's Fast Food Info
Amenities
Service options
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Delivery
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Takeaway
Highlights
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Fast service
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
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Quick bite
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 04:30 AM - 09:30 PM |
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| Tuesday | 04:30 AM - 09:30 PM |
| Wednesday | 04:30 AM - 09:30 PM |
| Thursday | 04:30 AM - 09:30 PM |
| Friday | 04:30 AM - 11:30 PM |
| Saturday | 04:30 AM - 11:30 PM |
| Sunday | 04:30 AM - 11:30 PM |
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Location
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