Glossy Nails

+1 662-349-7959

1056 Goodman Rd E, Southaven, MS 38671 United States of America

Open Today: -

Quick Facts About Glossy Nails

Glossy Nails, based on the comments provided, seems to have both strengths and weaknesses. In this in-depth analysis, we will explore the different aspects of the salon to understand its overall performance.

One of the strengths of Glossy Nails is its loyal customer base. The first commenter mentioned that they have been visiting the salon for the past 9 years and refuse to go anywhere else. This demonstrates a high level of customer satisfaction and loyalty, which is a positive indicator of the quality of service provided. Additionally, the commenter mentioned that they are willing to drive 20 minutes from Olive Branch, MS to Horn Lake, MS just to get their nails done at Glossy Nails. This shows that the salon has successfully attracted customers from outside the immediate vicinity, further highlighting its reputation and appeal.

Another strength is the friendliness and knowledgeability of the employees. Multiple customers mentioned in their comments that the staff at Glossy Nails are super nice and knowledgeable about their craft. This is crucial in the beauty industry, as customers rely on the expertise and advice of the technicians. The positive customer experience in terms of the staff's behavior contributes to building trust and long-term relationships with clients.

Reasonable prices are also a strength of Glossy Nails. One commenter mentioned that the prices are very reasonable, which implies that the salon provides value for money. This is essential, as customers are always looking for affordable options without compromising on quality. By offering competitive prices, Glossy Nails positions itself as a cost-effective option in the market.

Efficiency and speed seem to be another strength of Glossy Nails. Customers commented on the quick service and minimal wait time. The first commenter mentioned being in and out within one hour for a full set of nails and eyebrows waxed. This demonstrates that Glossy Nails is efficient in managing its appointments and delivering timely service, which is a valuable trait for busy customers who value their time.

However, the comments also reveal several weaknesses that need to be addressed. One recurring issue is the lack of sanitation practices. A customer noted that the nail drill bits were not being properly sanitized, as they observed the technicians using the same bits from one client to another. This is a serious hygiene concern that can lead to the spread of infections. Sanitation is of utmost importance in nail salons, and it is imperative for Glossy Nails to address this problem to ensure the safety and well-being of its clients.

Another weakness highlighted is the dissatisfaction with the quality of service. Different commenters mentioned issues such as nails being filed too short, cuticles not being properly treated, and hair being found under the clearcoat. These comments indicate that the salon may be lacking consistency in the quality of its treatments. It is vital for Glossy Nails to ensure that all technicians follow the same routine and adhere to high standards of service to meet customer expectations consistently.

Additionally, there were complaints about the lack of attention to detail and pampering. One customer mentioned that they did not feel pampered during their visit and expected a more luxurious experience. The absence of foot and hand massages, as well as the failure to apply oil or lotion, left a negative impression. Providing a relaxing and indulgent experience is essential for a nail salon, and Glossy Nails should strive to consistently deliver this aspect of their services.

Lastly, a concerning issue was the disrespectful behavior described by one commenter. They mentioned being made fun of by the employees for the choices they made regarding their nails. This type of behavior is highly unprofessional and can make customers feel humiliated and embarrassed. Glossy Nails must prioritize customer respect and ensure that all employees are trained to provide a welcoming and inclusive environment for all clients.

In conclusion, Glossy Nails has a strong customer base, friendly and knowledgeable staff, reasonable prices, and efficient service. However, the salon should address weaknesses such as sanitation practices, inconsistent service quality, lack of attention to detail, and disrespectful behavior. By focusing on these areas of improvement, Glossy Nails can enhance its overall reputation, customer satisfaction, and long-term success in the nail industry.

Best TL Reviews

Glossy Nails is the best nail shop I have been to in a long time; I have been getting my nails done their for the past 9 years & I will not go anywhere else but here!! I live in Olive Branch, MS & I take the 20 min drive from my house to Horn Lake, MS any time I need my nails done, pedicure and/or eyebrows waxed!!

All of the employees here are always super nice, they're extremely knowledgeable about what they are doing, & the prices are very reasonable!! I just recently went there, less than 2 weeks ago, & got a full set & eyebrows waxed, costing $37 for both & was in and out within 1 HOUR!! Mrs. Lee is my nail Tech any & every time, she always does a fantastic job!! I HIGHLY RECOMMEND glossy nails for any & all of your beautifying needs, they are absolutely fantastic!! ????%????????

Love, love, love Calvin!!!!!! So sweet and quick in and out! Best job by far! Always love coming here! Nvr a bad complaint! Zero wait! Thank y’all for always putting up with me! ❤️

This was the worst experience, all the drill bits used on your nails never sanitize. I saw they just used from one clients to another without sanitize them. OMG

I won't give a bad rating because I understand that accidents do happen, but during my last visit at this spot, the tech got "carried away" with the callus remover, and took a chuck of my skin with it. The would was so deep, I was bleeding profusely. It was almost like she was scaling fish.This review is really just a reminder to all nail techs that there are some customers with certain health conditions that simply cannot afford for this kind of mistake to happen.

For the record, the lead tech initially tried to place the blame on me, as if I started kicking amidst the process. But I would like to clarify and say that that did NOT happen. I've received numerous pedicures and I've never kicked at anyone. This is the first time this has happened, and precautions need to be taken to make sure it doesn't happen again.

Nails were filed way down, and idk what’s going on with the cuticles. Mani and pedi was rushed and certainly not of good quality. There is a nice black hair across the top under the clearcoat of my big toe. I get more irritated the longer I look at my nails.

Jonathan did my dip and toe polish change on Thursday and my toe polish was messed up by Friday. I came back in and the lady tried to fixed them but they didn't look neat. I normally don't leave reviews, but I couldn't let this go. When I am paying my hard earned money!

Normally I frequent this business and it's pretty good but, today wasn't. I didn't feel pampered at all and we the working class work hard for our money and this considered a luxury. ALL YHE TECHS SHOULD FOLLOW THE SAME ROUTINE. I CAME HOME FEET ASHED AND HANDS TO. She never put oil nor lotion on my feet nor hands and no massage on my hands. Made the owner aware and all I got was a sorry and seat back down, who have time for do overs? Searching for another nail shop.

I used to come to glossy nails regularly but after my most recent experience I will NEVER come back. I told them what shape I wanted as well as how short I wanted them, two employees then proceeded to make fun of me for the length I wanted. Like excuse me, but I’m the one paying for it. They looked at me and laughed multiple times about it, and then I got worst nails I think I’ve ever had. I felt so humiliated and embarrassed. This would have been a much more better experience if I had not of been made fun of for what I wanted.