Nail Art

+1 714-373-5270

6912 Katella Ave, Cypress, CA 90630 United States of America

Open Today: -

Quick Facts About Nail Art

Strengths:

1. Long-time customer: The fact that the first comment mentions being a customer for a few years indicates that the nail art place has some level of customer loyalty and has managed to retain customers over an extended period of time. This suggests that they may have other strengths to keep customers coming back.

2. Accommodating service: The third comment highlights the wonderful service and the staff's efforts to accommodate all guests. This is a strength as it shows that the nail art place values customer satisfaction and goes above and beyond to ensure their guests have a positive experience.

Weaknesses:

1. Poor quality service: Several comments mention poor quality when it comes to the services provided. The first comment mentions bubble in the polish and a broken nail shortly after the service. The second comment highlights the nail polish coming off very quickly after a high-priced gel manicure and pedicure. These incidents indicate a lack of attention to detail and subpar workmanship, which is a significant weakness.

2. Lack of cleanliness: One comment expresses dissatisfaction with the cleanliness of the place. This is a weakness as cleanliness is an important aspect in a nail salon. Customers expect a clean and hygienic environment as they are entrusting their nails and overall well-being to the salon.

3. Rushed service and poor customer service: Comments indicate that the nail art place rushes through appointments, leading to subpar results and unsatisfied customers. One comment specifically mentions poor customer service and the staff's desire to hurry and move on to the next customer. This lack of attention to customer satisfaction and rushed service is a significant weakness.

4. Injuries and lack of safety precautions: The comments mention incidents where customers experienced bleeding and infections after receiving services. These incidents indicate a lack of attention to safety precautions and proper training of the staff. Customer safety should always be a priority, and any incidents of injuries are a significant weakness for the nail art place.

5. Negative word-of-mouth and reputation: Multiple comments express a strong dislike for the nail art place and indicate that they will never return and would not recommend it to others. This negative word-of-mouth can significantly impact the reputation and business of the nail art place, making it a weakness that needs to be addressed.

In conclusion, while the nail art place may have some strengths such as customer loyalty and accommodating service, the weaknesses outlined in the comments, including poor quality service, lack of cleanliness, rushed and poor customer service, injuries, and negative reputation, outweigh these strengths. These weaknesses need to be addressed and improved upon in order to provide a better customer experience and regain a positive reputation.

Best TL Reviews

Well I've been a customer for a few years. Left and came back due to a move. All I can say is the quality is very poor now. I went in before a week to fix a broken nail and they get mad. Mind you I paid $95 for a service that should last 2 weeks. Now another nail is breaking off and the nail she fixed has a bubble in the polish.????‍♀️ I refuse to go back to an expensive service and poor customer service!!!

I paid over $100 and I got a gel manicure and pedicure for my daughter and I for an event we were going to and the nail polish came off one of the fingers the exact same day as I was getting ready for the event and the others came off shortly after. I didn't think this could happen with gel nail polish. Also they made my daughter's finger bleed and they put who knows what on it that stung her. I will never go there again

Been coming here for a couple of months and it never disappoints. The service is wonderful and everyone is so nice! They always do their best to accommodate all guests. Will def keep coming back!

My nails look good but both of my big toes became infected after they cleaned out the nail beds. I'm all better now but I was definitely sore for about three days.

So so bad. Do not go here. They will do a poor, rushed mani/pedi while talking smack about you. Money wasted. Polish looks bad, actual manicure was shotty…I will never go here again.I would never recommend that anyone go here, not even in a budget.

Nails came out cute, but the lady doing my nails kept answering her phone. Also, she cut me twice with her scissors while very rapidly and carelessly cutting my nails into the coffin shape. 1st pic is what I got, 2nd is my inspiration pic.

They are rude and want to rush you in and out. They don’t take time to do your nails instead they want to hurry and move on to another customer.Turn out my nails did not look even and great at all. The place is also not clean. I gave them a second chance for another tryout and this time I would be the last time ever. Recommend not to come here.

This place is HORRIBLE!!!!! We are contacting a lawyer for this incident!!! They LITERALLY cut my mom's finger nail in half with the electric nail drill!!!! They went all the way down to her skin!!!