Greenfield Nail Bar

+1 413-475-3197

255 Mohawk Trail, Greenfield, MA 01301 United States of America

Open Today: -

Quick Facts About Greenfield Nail Bar

Greenfield Nail Bar, a nail salon located in an unknown area, has received mixed reviews from customers. While some customers praise the quality of the nail services, others have expressed concerns about the customer service and various issues with the treatments they received.

One of the most common complaints about Greenfield Nail Bar is the poor customer service. Several customers have mentioned instances where they felt disrespected or ignored by the staff. For example, one customer mentioned that the employees tried to make her stay after she decided to leave due to a misunderstanding, creating an embarrassing situation. Another customer stated that the technician would not acknowledge their presence, refused to speak with them, and even treated them rudely when they didn't understand the service details.

Moreover, there have been numerous complaints about the quality of the nail services provided at Greenfield Nail Bar. One customer mentioned that their cuticles were left flaky and bleeding after their visit, suggesting that the technician was too rough and rushed during the service. Another customer complained about their dip powder manicure, stating that the manicurist left a big gap between the dip powder and cuticles, failed to shape the nails properly, and the manicure started chipping after only a few days.

On the other hand, some customers did have positive experiences with their nail services at Greenfield Nail Bar. They mentioned that their nails were done to their liking, and the prices offered were reasonable. One customer specifically appreciated the attention given to their cuticles and the multiple layers of color applied to their nails. However, it is important to note that positive experiences were mentioned by fewer customers compared to the negative experiences.

Another customer mentioned that they visited Greenfield Nail Bar for the first time and felt misled about the pricing of the services. This suggests a lack of transparency or effective communication on the part of the staff, which can further impact customers' satisfaction.

Overall, it is clear that Greenfield Nail Bar has significant weaknesses in terms of customer service and consistency in delivering quality services. The negative feedback regarding customer service, rushed treatments, and unsatisfactory results should be addressed by the management to improve the overall experience for visitors. This could involve implementing better training programs for technicians in communication and service quality, ensuring that customers' preferences are respected, and addressing any misunderstandings that may arise during appointments. Additionally, addressing pricing transparency issues can help build trust and avoid any potential disagreement with customers.

In conclusion, based on the comments provided, Greenfield Nail Bar has several weaknesses to address, including poor customer service, rushed treatments, lack of communication, and pricing transparency issues. However, there are also some customers who have had positive experiences with their nail services. By addressing these weaknesses and consistently delivering high-quality service, Greenfield Nail Bar can improve their overall reputation and customer satisfaction.

Best TL Reviews

The customer service is absolutely terrible. I have gone twice in the past 3 weeks and I was very disappointed. First the woman I had doing my nails refused to cut them to the length I wanted and then finally did and started moaning and groaning about it. After that my nails on one had were a completely different size than the other hand. Today I went and some misunderstandings happened so I decided to leave instead of getting my nails done and 3 employees approached me and tried to make me stay and created an embarrassing situation. The nails they do are OK but the customer service is not worth it????????????

Went and got my nails done and it was a nice place I wanted my nails a certain way and well they got it half right, I also had my eyebrows done and it was extremely awkward considering they do it right in front of everyone I thought that was very odd , all in all the prices were very good ????

Cuticles flaky and bleeding after. I’ve been here multiple times but the woman who did my nails this time appeared to be in a rush and it was super painful. She kept digging her own nails into my skin, yanking on my hands and pushing the drill into my nails until it burned.

I kept flinching and saying “Ouch!” and it never got better. No tip. Might not ever go back. It was the woman who works from the last station on the left, closest to the nail polish wall.

Tech wouldn’t talk to me, would not even say, “Hi.” No eye contact, I tried smiling at her. Would not answer my questions. Didn’t even acknowledge them, just ignored me. I couldn’t tell her what I wanted because she ignored me! Seemed mad. Was told she didn’t speak English by someone there. But she spoke very clear English to be rude to me when I didn’t understand the detail of the service and if I wanted a manicure-The Only thing she answered after I asked twice. Odd.

I was told that “I was all set” by a guy there, kept saying it repeatedly in a way that just wanted to Shoo me out and shut me up as I tried to explain to him what happened, I said “I have 2 toes bleeding”, he didn’t care to even look at them. I sat in my car DUMBFOUNDED! NEVER again.

I really like how my nails came out. It took a little over a hour for my fill but my nails had grown out quite a bit. They really take care of the cuticles and the woman did 3 layers of color. They have a great variety of colors & dips. This was my 1st time so it is only a 4 star rating but i look forward to going back for another fill.

I went in for a dip powder manicure and arrived 5 minutes before my appointment. I had to wait 30 minutes before they started on my nails and they had me keep my nails in a bowl of acetone for the 30 minutes I waited, my skin was very irritated afterward. The manicurist left a pretty big gap between the dip powder and my cuticles, barely shaped any of nails and the edges looked really messy. It was already chipping 2-3 days later. If I'd had time that day I would have asked them to fix it but I'd already been there for an hour and a half.

So disappointing! I made an appointment with Nancy for a fill at noon with a pedi to follow. Waited a half hour and finally got in for a pedi and then got my fill from cranky Nancy who couldn't be bothered to do what I requested and spent more energy yelling at the male employee who upset a client who complained about his service, stating that she would never come back. I'm with her! I will never go back. ????

I was there for a first time costumer. And they tried to charge me more for the service. And I said I only need the basic pedicure.