Hair Off The Dog Grooming Salon & Spa

+1 410-522-0050

2801 O'Donnell St # 1, Baltimore, MD 21224 United States of America

Open Today: -

Quick Facts About Hair Off The Dog Grooming Salon & Spa

Hair Off The Dog Grooming Salon & Spa appears to have both strengths and weaknesses based on the comments provided. It is important to consider both the positive and negative experiences when evaluating the overall quality of the salon.

Starting with the strengths, many customers rave about the loving and caring nature of the staff at Hair Off The Dog. They are commended for their patience and kindness towards pets, particularly in dealing with anxious or difficult dogs. Customers appreciate the extra attention and time spent to ensure their pets are comfortable during the grooming process. This is especially important for dogs with special needs, such as the disabled dog mentioned in one of the comments. The fact that the staff took their time and made accommodations for the dog's condition is viewed positively.

Customers also praise the grooming skills of the staff at Hair Off The Dog. They mention that their dogs come back looking great and are happy during their visit. Additionally, the prices are mentioned as being reasonable, which is a plus for many pet owners. The fact that customers have been taking their dogs to Gail and her team for years speaks to the consistency and quality of their grooming services.

The salon is also highlighted for their willingness to help customers in urgent situations. One comment mentions how they provided immediate assistance to the customer and their service dog without hesitation. This kind of service is valued by customers who need quick grooming appointments or have emergencies with their pets. The fact that they didn't charge the customer in this stressful situation is viewed as a compassionate gesture.

However, there are also some weaknesses mentioned by customers. One recurring issue is the presence of a new front person who is described as rude and hostile. Multiple customers have expressed their dissatisfaction with this employee's behavior, and some have chosen to go elsewhere due to negative experiences. This indicates a potential issue with customer service, as one of the primary aspects of a salon should be providing a respectful and welcoming experience to both the dog and owner.

Another negative experience mentioned in one comment is the accidental injury to a dog during grooming. The customer's dog was nicked and experienced bleeding, suggesting a lapse in attention or caution during the grooming process. Additionally, the dog appeared to be stressed or possibly sick upon returning home, with bloodshot eyes and mucous. While accidents can happen, it is important for a grooming salon to prioritize the health and safety of the pets in their care. This negative experience could be seen as a weakness in their overall performance.

In summary, Hair Off The Dog Grooming Salon & Spa has strengths in their loving and caring staff, patience with difficult or anxious dogs, quality grooming services, reasonable prices, and the ability to assist customers in urgent situations. However, they have weaknesses concerning a new front person who appears to be rude and hostile, and an incident where a dog was injured and potentially stressed during grooming. These weaknesses highlight areas for improvement in terms of customer service and the attention to detail during the grooming process.

Best TL Reviews

I’m not sure what’s going on here. The new(er) front person must be a relative because she is downright rude and hostile. I’ve dealt with it over Covid bc I was only getting simple nail trims but after being greeted in a hostile manner when dropping my golden retriever puppy off for a grooming session, I simply decided to turn around and leave. Rose and her team have done a wonderful job for many years so I’m baffled how she can see this treatment of her clients and do nothing about it. Read other reviews below, all hostile customer service comes from the same woman. It’s appalling. I will pay double and go elsewhere since they care more about employing someone that should not be in any sort of customer service role than providing a respectful experience for both dog and owner.

We just took our 9 month old 65 pound crazy Chocolate Lab to Hair off the Dog for a nail trim. They were extremely patient and kind with Sully who was not cooperating. They got the job done quick and we could not be happier.

This is the most loving, caring, hardworking pet friendly workers in town. I took my dog down here for the very first time and they did such an amazing job!! 10/10 highly recommend it to everyone

My dog is disabled and can't stand up well on hard or slick surfaces so I can understand why they took 8 hours to finish his appointment but they nicked one of his paws while trimming as there was blood on his front leg. He also had bloodshot eyes and mucous so I don't know if he picked up an eye infection from another dog or was just stressed? He stumbled straight toward the water bowel when we got home so he must have been dehydrated as well. I get it accidents happen and I appreciate that they "didn't charge me" but in the end it was a negative experience.

Great groomers! I have a very skiddish/ anxious dog and they really took their time with him and he came back looking great! Prices are also very reasonable. Will be returning ???? Photo for cuteness!

Fantastic they helped me and my service dog ???????? on the spot notice without a blink of the eye. they took him made him and he look very handsome . and at the end they didn’t want to to charge me. very touching.. and we thank you for that..... very caring loving people working there . if you haven’t been there. it’s a must great experience!!! God bless the girls & owner. ????????????????????????. And again Louis and I thank you ..????

By far the best dog groomer we have ever been to. Gail and her sister Donna are always so kind and accommodating. My mom and I took our Jonas to Gail for years before he passed. Jonas loved going there! Now, my daughter and her girlfriend are taking their dog.

If you need a quality groomer, please call Hair off the Dog!

Gail and her team always do a great job with our toy poodle and silky terrier. The prices are reasonably and the pups are happy during their visit.