Happy House Chinese

+44 1255 822163

8 Colchester Rd, St. Osyth, Clacton-on-Sea CO16 8HA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Happy House Chinese

Happy House Chinese place receives a mix of positive and negative comments from customers. In order to assess its strengths and weaknesses, we will analyze the comments provided.

One of the main strengths highlighted by customers is the quality of the food. Multiple comments mention that the food is great and tasty, with one customer even stating that it was one of the tastiest meals they have had in recent memory. The fact that customers are willing to wait for the food and continue to order from Happy House on a regular basis indicates that the quality of the food is a definite strength of the establishment.

Additionally, the friendly staff and pleasant surroundings are mentioned by customers as a positive aspect of Happy House. Customers appreciate the friendly service and note that the staff is helpful and accommodating, both in finding alternate payment methods and interacting with children. The positive customer service further enhances the overall experience at Happy House.

Another strength mentioned by customers is the quick and efficient service. Several customers note that their orders are ready for collection in no time, indicating efficient operations and minimal waiting times. This is likely to contribute to customer satisfaction and loyalty.

Despite these strengths, there are areas that require improvement. One of the weaknesses highlighted by customers is the inconsistency in waiting times. Some customers mention that waiting times can vary depending on the workload, indicating potential inefficiencies or lack of consistency in service. This inconsistency in waiting times can lead to customer dissatisfaction, particularly if they have to wait longer than expected.

Another weakness is the lack of payment options for delivery. While customers can pay over the phone for delivery, it is mentioned that cash is the only accepted payment method at the moment. This limitation can be inconvenient for customers who prefer to pay electronically or do not have cash readily available. It is suggested that implementing electronic payment options for delivery could enhance customer convenience and possibly attract more customers.

One negative comment highlights an incorrect order, where the customer specifically requested house special rice but received house special noodles instead. This indicates a potential weakness in accuracy and attention to customer requests. Such mistakes can significantly impact the overall dining experience and may discourage customers from returning in the future.

Finally, one negative comment mentions that the food was bitter and had to be returned as it was impossible to eat. This indicates an issue in the quality control process, as food should be consistently prepared to meet customer expectations. Ensuring food quality and taste consistency is crucial for a successful restaurant.

In conclusion, Happy House Chinese place has several strengths that contribute to its positive reputation, such as great-tasting food, friendly staff, and quick service. However, there are also areas that require improvement, such as inconsistent waiting times, limited payment options for delivery, accuracy in fulfilling customer requests, and maintaining food quality and taste consistency. By addressing these weaknesses, Happy House can further enhance its customer experience and potentially attract more customers.

Best TL Reviews

Food is great and worth waiting for. Saturday nights you might have to wait a long while. It would be better if you could pay over the phone for delivery, at the moment delivery is cash only unless you order and pay in shop first.

Ordered by phone to collect, arrived and paid, sat in there 20mins plus, then ro find out the food had been sitting on the counter since I arrived, then to top it all having stated twice on the phone I wanted house special RICE, i get home and its house special noodles, will not use this take away EVER AGAIN !!!!!!

Moved to the area in May and found this Chinese. It’s THE BEST!!! We love our weekly Chinese! The staff are so friendly as well! Wouldn’t go anywhere else.

Tried it for the first time last weekend, I have to say it was one of the tastiest meals in recent memory.

Very happy to report I will be going back for a second helping next time I am in the area.

Not at all greasy ????

Pleasant staff and surroundings. Waiting times vary depending on work load.

Lovely food. Had a takeaway as staying close by. Lovely people, helped us find somewhere for cash as their card machine was down.

Friendly with children whilst waiting too.

Food was bitter and had to return as it was impossible to eat.

We have a takeaway from Happy House most weeks.

The food is always fresh and tasty and ready for collection in no time.

Very friendly service too.