Hastings Nail Spa

+1 269-953-1015

1450 M-43, Hastings, MI 49058 United States of America

Open Today: -

Quick Facts About Hastings Nail Spa

Hastings Nail Spa has received a mix of positive and negative comments, which gives us insight into both its strengths and weaknesses.

One of the strengths highlighted by customers is the skill and professionalism of the nail technicians. The first comment praises one specific nail tech for doing a wonderful job and being nice and easy to talk to. Another comment mentions that the team is great, friendly, and attentive to customers' needs. These positive reviews indicate that the nail technicians at Hastings Nail Spa possess the technical expertise and customer service skills necessary to provide a quality experience.

Customers also appreciate the cleanliness of the salon. One comment states that the staff is very clean, which suggests that the salon maintains a hygienic environment. This is an important aspect for many customers when choosing a nail salon, as cleanliness and sanitation are crucial for ensuring a safe and healthy experience.

The availability and flexibility of appointments are also mentioned positively. One customer notes that they were able to get an appointment last minute before closing on a Saturday due to bad weather. This shows that the salon is willing to accommodate customers and provide convenience even in unexpected circumstances.

However, there are some weaknesses highlighted by customers that need to be addressed. A recurring complaint is the issue with punctuality and appointment management. One customer mentions that they had to wait for their appointment for over an hour, and another customer states that their appointment was delayed by almost an hour and a half without any discount. These instances indicate a lack of organization and consideration for customers' time.

Another complaint is the inconsistent quality of the services. A customer mentions that they initially liked their nails but later noticed severe smudging. Another customer mentions that their manicure was a disappointment, as the technician did not fulfill their requested services and left them with cuticles that were cut and painful. In both cases, there seems to be a lack of attention to detail and a failure to meet customer expectations, resulting in dissatisfaction.

There is also a comment about pricing discrepancies and a perceived lack of transparency in charging. A customer states that they were charged more than the advertised price for a full set of nails. This indicates a need for clear communication and pricing transparency to avoid disappointing customers.

In summary, the strengths of Hastings Nail Spa lie in the skill and professionalism of its nail technicians, cleanliness, and availability of appointments. However, the salon needs improvement in punctuality, attention to detail, and pricing transparency to ensure a consistently satisfactory experience for customers.

Best TL Reviews

didn’t get the young ladies name who took me last minute before closing saturday due to horrible weather…. but she did a wonderful job!! I was super grateful for her and she made it very comfortable, was very nice and easy to talk too! I usually go to natural nails but i’ll be jumping between both ???????? both amazing nail techs

So I will say that the young girl that was there was really trying her best. But I had an appointment at 11 or two of us. We had made the appointment and we got there and only two stylists were there already having people waiting for pedicures. I didn’t get worked on until at least 11:40 , which put me getting out of there an hour and a half after my appointment time and getting zero discount. And as I was waiting, they were still taking other people so then I kind of felt like the guy rushed my amanicure.

They did a nice technical job but it was disappointed with my time there hopefully they get staffed so that it is a relaxing experience for some.

Worst manicure ever.

All I wanted was a basic manicure, no polish, I asked for just buffing.

Well it was basic, soak in plain water, no cuticle softener applied, no buffing.

She cut two of my cuticles one bled, one is just very painful. No apology.

And I was left with a hangnail on another nail that I didn't have when I went in. Who leaves a manicure with a new hangnail?? The best I can say is my nails are all about the same length.

Not sure why I even tipped her, good manners I guess.

The team is great

Very friendly and they are attentive to what you want. Best service and manicure ever!

I went here for a fill, and the woman who did my nails was very nice and professional. She listened to me when I told her what I wanted, and I actually really liked my nails when I left the salon. However, about an hour later I noticed a few of them had severely smudged- the polish obviously did not cure fully. I will not be back.

Appointments don't seem to matter. I waited for an hour after my appointment time for Henry to start my nails. I wanted the full set for their price on price list of $25.00. He rushed through the job and he kept lying to the unsuspecting people and telling them 20 minute wait for them. They are the worst set of nails I've had in 30 years. Very thick and uneven. And they are unevenly shaped. When I went to pay he charged me $40.00. Ugh!!! Never again!

Love the staff! Very clean, they do an amazing job!

It was my first time at Hastings Nail Spa. They were able to get me in 30 minutes agter I called and gave me this beautiful purple ombre dip. $5 more than I'm used to paying but it was absolutely worth it. I am EXTREMELY satisfied.