Hatters Cafe

+44 7801 446949

6A Arcade Walk, Hitchin SG5 1EE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Hatters Cafe

Hatters Cafe seems to have several strengths based on the comments provided. One of the main strengths mentioned is the friendliness of the staff. This is a crucial aspect for any establishment, as good customer service can greatly enhance the overall experience for customers. The positive comments about the staff indicate that they go above and beyond to make customers feel welcome and ensure that their needs are met.

Another strength mentioned is the value of the food. Customers have praised the quality of the food, particularly the bacon, and have mentioned that it is surprisingly low-priced. This combination of great taste and affordability is likely to attract customers and encourage repeat visits.

Additionally, Hatters Cafe offers gluten-free options for those with dietary restrictions. The ability to build your own breakfast to include gluten-free options shows that the cafe is considerate of different dietary needs and is willing to accommodate them. This is a strength that sets them apart from other cafes in the area.

The cafe also seems to have a diverse menu with various options such as jacket potatoes, salads, omelettes, and burgers. The comments regarding the food indicate that it is delicious and well-cooked, with generous portions. This variety and quality of food is likely to appeal to a wide range of customers and keep them coming back.

The availability of additional seating options, both upstairs and outside, is another strength that allows for more customers to be accommodated. This is especially important if the cafe tends to get busy, as mentioned in one of the comments.

Despite these strengths, there are a few weaknesses mentioned in the comments. One customer expressed dissatisfaction with the service, mentioning long wait times for both ordering and receiving their food. Another customer pointed out an instance of what they perceived as rude behavior from one of the staff members. These comments indicate that there may be some inconsistencies in the quality of service at Hatters Cafe, with room for improvement.

Another weakness mentioned is a mistake in an order, where the customer received the wrong food. While this may be a one-off incident, it shows a lapse in attention to detail and accuracy in the kitchen. This could lead to customer dissatisfaction and should be addressed to prevent future occurrences.

In conclusion, Hatters Cafe has several strengths that make it an appealing place for customers. The friendly staff, great value food, and gluten-free options are all positive aspects that attract customers. The diverse menu and generous portions also contribute to a positive dining experience. However, there are a few weaknesses noted, including inconsistent service and mistakes with orders. These weaknesses should be addressed to ensure a consistently positive customer experience at Hatters Cafe.

Best TL Reviews

Very friendly staff and great value food. You can build your own breakfast to give gluten-free options. The bacon in particular was wonderful

This is my first time at Hatters cafe and my friends I’m not sure how many times ???? however the food and the service are absolutely amazing and I could not fault any of the staff. When I say the food is amazing for the price it is way too good for the prices (which are extremely low might I add). Will be definitely be visiting here more often and found my new favourite spot to eat.

They even feed a pigeon!

Great place for breakfast . Hard working staff that can't do enough to make your visit great.

Unfortunately not the best experience we have had in Hatters. We waited ages to even have our order taken, after other people had been attended to. Another 10-15 minute wait for cups of tea which we had to ask for and the food order was wrong when it finally came (standard omelette breakfast). Hopefully a one off, the girl serving needs to improve.

Great choice of breakfast with a create your own option as well !

Jacket potatoes also available same as salads, omelettes and burgers of course .

Spanish omelette is delicious and well cooked, with a huge portion as cafes making nowadays, served with chips, salad and coleslaw, yummy ! Jacket also good .Food very very good and quickly made.

Not as big inside but additional seatings are upstairs in case as it could get quiet busy !

Quick and kind service also make it a place to visit, apart from a girl taking tea milk jug from one table to another is a bit rude!

Good for a stop over and a filling up meal and definitely good value compared to others around.

Great food, great service, great price. More seating upstairs. Outside seating too.

Great place for breakfast or lunch.

Very good service and food nice and hot. Would highly recommend this cafe anytime of day.

Superb in every way and reasonably priced