Haweli Restaurant

+44 121 434 5717

509 Hagley Rd, Bearwood, Smethwick B66 4AX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Haweli Restaurant

Haweli Restaurant has received a mix of positive and negative comments, which provide insights into its strengths and weaknesses.

Starting with the strengths, the comments highlight excellent service and a friendly staff. Customers appreciate the polite and friendly staff members, noting that they create a welcoming and enjoyable dining experience. The mention of "amazing service" and "great customer service" indicates that the wait staff is attentive and responsive to customers' needs and requests.

Another strength of Haweli Restaurant is its food quality. Several comments mention that the food is delicious and enjoyable. The phrases "food was good" and "lovely food as usual" indicate that the restaurant consistently delivers tasty dishes. The mention of specific dishes such as Methi and chicken karahi implies that the menu has a variety of flavorful options. Additionally, the comment about the butter chicken being in the top 3 of the reviewer's list suggests that the restaurant has a standout specialty dish.

The ambience and atmosphere of the restaurant are also mentioned positively. Customers describe it as a "nice and relaxing environment" and a "lovely restaurant." They appreciate the great decor, fresh flowers, and the presence of tablecloths, which contribute to an aesthetically pleasing dining experience.

Furthermore, Haweli Restaurant is praised for its reasonable prices. The comment "amazing food at reasonable prices" indicates that customers feel they are getting good value for their money.

However, the comments also reveal some weaknesses of Haweli Restaurant. One significant weakness is the limited vegetarian options. The comment states that there is only a small selection of vegetarian dishes, which may limit the restaurant's appeal to vegetarian customers. This could mean that some potential customers who prefer or require vegetarian options may choose to dine elsewhere.

Another weakness highlighted in the comments is the slow service and long wait times. One comment mentions that the food, including the starters, took over 2 hours to arrive. This is a significant delay and likely resulted in an unpleasant experience for the customers. Furthermore, there was no apology or explanation provided for the delay, which could indicate a lack of attention to customer satisfaction.

The negative comment about a delivery experience also reveals a weakness in the restaurant's operations. The delay in delivery and the cold food that was received reflect poorly on the restaurant's ability to provide timely and quality service. Additionally, the comment emphasizes the poor customer service received when trying to resolve the issue and obtain a refund. This suggests a lack of responsiveness and accountability on the part of the restaurant's management.

Finally, the comment that the restaurant is not wheelchair friendly is another weakness. This can limit accessibility and exclude potential customers with mobility issues.

In conclusion, Haweli Restaurant has strengths in terms of its customer service, food quality, ambience, and reasonable prices. However, it has weaknesses in terms of limited vegetarian options, slow service, poor delivery experience, lack of responsiveness, and lack of wheelchair accessibility. Addressing these weaknesses and building on the strengths can help Haweli Restaurant improve its overall dining experience.

Best TL Reviews

Went out with friends as had heard great things about this restaurant.

Amazing service, food was good and a nice and relaxing environment. Only a small selection of vegetarian dishes but overall a great place to eat.

Great place, it's been 10 yrs since we were in the area , and visiting for a wedding so just had to come back. Food ,service just the best ever.

Methi was fab.

If i could click 0 stars i would. One of the worst curry houses I've ever been to in my life.

We arrived as a table of 20 which they knew about for 3 weeks. The food including the starters took over 2 hours to arrive with no apologies or anything just “its coming”. Then when the food did arrive i thought my boxer dog had been in the kitchen cooking. The worst curry ive ever eaten is an understatement. Please avoid!!!

Lovely food as usual. Great decor and polite friendly staff. Love dining here.

This small, compact, hidden gem is one of the best food tasting restaurants we've ever been to. Every thing since we set foot in the place was amazing. Great customer service, the employees there knew what they were doing. Starters to main, everything perfect. I'm a foodie and tried butter chicken all over the globe, but their speciality butter chicken is I would say in the top 3 of my list. Amazing food at reasonable prices.

Could do a little bit faster with the food, but still no complaints, the food is worth the wait.

Amazing experience. Will definitely go back.

The most terrible experience ever! I order food from them worth £63, the delivery was so late that when we received the order the food was cold stone! I immediately called the restaurant about this they said we could refund you the money and you can keep the food, and they asked me to call the restaurant the next day as it was late that night, so I did the manager told me to call back next week so he could get hold of JustEats in regards to my refund. I called the restaurant the whole month of March!! But still nothing!

It’s been more than 4 months still didn’t receive anything from them!!!! This is ridiculous!

I went with family i enjoyed the food chicken karahi was delicious will defo visit again

Love this place, lovely restaurant, tablecloths, fresh flowers, delicious food served by great waiters, lots of vegetarian as well as meat and fish choices, full bar, great coffee, delivery available. Park in Bearwood bus station car park five minute walk. Been going here over thirty years never disappoints. Booking recommended particularly at weekends. Not wheelchair friendly.