Quick Facts About Henderson Nails & Spa
Henderson Nails & Spa has both strengths and weaknesses based on the comments provided. Let's examine them in detail.
Strengths:
1. Skilled Technicians: Multiple comments appreciate the expertise of the nail technicians, such as Chris and Tracy, who delivered exceptional services. They are praised for their attention to detail and ability to provide a relaxing experience.
2. Kind and Friendly Staff: Many customers compliment the staff for their kindness and friendly nature. The positive attitude of the employees contributes to a welcoming and comfortable atmosphere.
3. First-Time Experience: One customer mentions having a great first-time experience with hot rocks on their feet. This indicates that the spa offers unique and enjoyable treatments that are appreciated by clients.
4. Beautiful Manicure and Pedicure: Several customers express satisfaction with the end results of their manicure and pedicure services. The technicians are praised for their ability to create beautiful nails with precision and care.
5. Explaining the Process: A customer appreciates the technician's willingness to explain the process of the service, indicating that the staff is knowledgeable and attentive to customer needs.
Weaknesses:
1. Pricing Inconsistency: One customer raises an issue regarding inconsistencies between the prices on the chart and the final bill. They mention that the price was higher at checkout, without a proper explanation. This inconsistency can be regarded as a weakness in terms of transparency and customer satisfaction.
2. Quality of Service: A customer shares a negative experience regarding their regular manicure and pedicure. They mention that the technician did not fulfill their requests and left a noticeable space between the cuticle and the polish. The overall paint job was also unsatisfactory, leading the customer to ask for the polish to be removed. In addition, the customer feels that the service was not worth the high price they paid.
3. Long Waiting Time: The same customer expresses frustration with the amount of time it took for their manicure and pedicure, mentioning that they were at the spa for two hours. Waiting for an extended period can be seen as a weakness in terms of efficiency and customer satisfaction.
4. Massage Chair Malfunction: Another customer mentions that the massage chair during their pedicure did not work. Although this may be a minor issue, it can affect the overall experience and comfort of customers.
5. High Pricing: The previously mentioned customer states that they paid $55 for a regular manicure and pedicure, which they deem too expensive compared to their previous experiences elsewhere. This pricing discrepancy makes the customer hesitant to return to Henderson Nails & Spa.
In conclusion, Henderson Nails & Spa has strengths in terms of skilled technicians, friendly staff, and positive experiences. However, weaknesses related to pricing inconsistency, quality of service, long waiting time, malfunctioning equipment, and high pricing need to be addressed for improved customer satisfaction.
Best TL Reviews
Chris did my pedicure and he is terrific! Everything he did was so relaxing and perfect!
Tracy did my manicure, the ombré with sparkles. She drew two little snowflakes for the holidays… I love how she works.
Thank you both!
Pay attention to the price on the chart vs the price at check out.
I go here all the time for pedicures, have for several years and never had a problem. Maybe I just didn’t notice until now.
Pedicure on the chart says $49.
I got to the check-out it’s and $59.
I told her that’s not what the chart says. She says it’s $3 more for gold (glitter). I got regular polish not gel and I’ve gotten glitter several times and never been up charged. But the $3 up charge still doesn’t add up to $59 dollars. I wasn’t going to argue about prices. Clearly the chart says a price you should honor that and let someone know if you’re now up charging for a service or polish.
This a week after. They are not what I wanted but I’ve gotten used to them and I guess they are okay.
I have a great experience every time I come here!!!!
I’ve been here a few times now and I’ve loved my nails every single time. The staff is always extremely kind and they do my nails with precision and care!
I got a nice first time experience with the hot rocks on my feet..it was great my technician was wonderful she explained the whole process to me. I'll definitely be back!
DORA. That's her name. Amazing manicure. My nails and polish are beautiful!!! I will definitely return to see her.
came in for a regular mani/pedi, not gel. my nails were quite long, with two haven broke. my pedi went well, though the massage chair didn’t work. after being told to move and waiting around for the same woman to begrudgingly do my mani, she began work. i told her i wanted to keep the length, despite the shorter broken ones. she checked in with me on the length while trimming the first finger, then proceeded to chop the rest of the nails almost completely off. not at all the almond shape i asked for..
it took 15 minutes for her to put two coats on my nails, i realized too late that she was leaving a noticeable space between my cuticle and the polish and i asked her to fix it. after that, the paint job got so bad, i asked her to remove it all so i could leave.
i then proceeded to pay $55 for a regular mani and pedi. i grew up here and have gotten many nice mani/pedis done in the area. i now live in a rather expensive state and i have NEVER paid that much for this type of service.
just because someone isn’t ruining their natural nails w/ gel doesn’t mean their service should be any less.
perhaps it was bad polish, or i was hungry and annoyed at having already been there for TWO HOURS, i will not be returning. should’ve stayed with my tried and true magic nail friends.
Place Pictures
Henderson Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
Places
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